Risicomanager Infra

Schiphol (commonly referred to as Schiphol Nederland in public references) is the operator of Amsterdam Airport Schiphol and the core business unit of the Schiphol organization responsible for the planning, management and day-to-day operations of one of the Netherlands’ primary aviation hubs. The organization is responsible for managing airport infrastructure, coordinating passenger and aircraft flows, providing a wide range of aviation and non-aviation services, and developing real estate and commercial activities on and around the airport site. Schiphol’s activities combine large-scale transport infrastructure management with extensive commercial and service operations targeted at passengers, airlines, cargo operators and other business partners. Company overview Schiphol oversees the integrated operation of terminals, runways, baggage systems, security screening, airside and landside logistics, and passenger processing. The organization provides the physical infrastructure and operational coordination required to accommodate scheduled and charter flights, general aviation and cargo movements, and it works closely with airlines, ground handlers, customs and border authorities, and other public and private stakeholders to maintain a secure, efficient and reliable airport environment. Schiphol serves as a national and international gateway, supporting both inbound and outbound passenger travel and air freight services. Core business activities - Airport operations and management: Schiphol manages terminal facilities, aprons, runways and taxiways, and is responsible for traffic sequencing, slot coordination at the airport level, and the operational processes that enable aircraft turnaround and passenger flows. This includes security screening regimes, immigration and customs facilitation, ground handling coordination and air traffic interfaces with national air navigation service providers. - Passenger services: The company operates and enables a wide set of passenger-facing services including check-in and bag-drop infrastructure, wayfinding, passenger information systems, lounges and assistance services for passengers with reduced mobility. Schiphol also delivers digital services and mobile communications to inform passengers about flight status, security procedures and airport facilities. - Cargo and logistics: Schiphol provides purpose-built air cargo facilities, freight handling areas and logistics services to support import/export chains. These services include cargo terminal operations, cold chain facilities for perishables, customs facilitation and integrated logistics partnerships that support supply chain activity between airfreight customers and carriers. - Commercial activities and retail: A substantial part of the airport’s business model is the development and management of airport retail, food & beverage concessions, duty-free operations and passenger services. Schiphol leases retail and hospitality space to a diverse mix of commercial tenants and manages commercial programs that aim to generate non-aeronautical revenue while serving passenger needs. - Real estate development and property management: Schiphol develops and manages an extensive property portfolio on and near the airport site. This includes offices, logistics parks, business parks and cargo-handling real estate. Property development is planned to support airport-related business clusters and to optimize land use for commercial and logistics purposes. - Infrastructure, maintenance and engineering: The airport organization maintains airside pavement, buildings, navigational aids, security equipment and the utilities that keep the airport operational. Long-term infrastructure planning and capital investment prioritization are core to ensuring safety, capacity and regulatory compliance. - Innovation, digital transformation and services: Schiphol runs programs and partnerships focused on innovation, digital passenger services, operational efficiency and sustainability. These include adoption of digital check-in, automated border control systems, data-driven operational optimization and coordination with technology vendors to implement passenger-facing apps and airport information platforms. Schiphol also participates in industry consortia and pilots to test new airport technologies and procedures. Main products and services Schiphol’s primary offerings are operational airport services and facilities made available to airlines, freight forwarders and passengers. Specific services and products include aircraft handling infrastructure, passenger terminal services (check-in, security, baggage handling), air cargo terminals and value-added logistics services, leasing and management of retail and commercial spaces, property development services for airport-adjacent business parks, and a portfolio of digital and information services for passengers and business customers. Schiphol also provides advisory and partnership services for airport-related projects, including coordinated operational planning for peak periods and event-driven capacity management. Governance and stakeholder engagement Schiphol works under national aviation regulation and in partnership with national and municipal authorities, customs and border police, airline customers and commercial concessionaires. The airport’s operational model balances aviation safety and security requirements with commercial development activities and community engagement, including environmental and noise-management programs that address local stakeholder concerns. Operational scale and positioning Schiphol is positioned as a major European hub in terms of passenger throughput and cargo throughput and plays a strategic role in national and regional connectivity. The airport’s business model blends core aeronautical services (infrastructure and aircraft handling) with extensive non-aeronautical activities (retail, real estate, logistics) to diversify revenue streams. The organization publicly reports on operational performance, capacity planning, sustainability goals and strategic initiatives to adapt to changing aviation demand and regulatory frameworks. Note: The description above summarizes Schiphol’s principal, verifiable operational roles and commercial activities as publicly presented by the Schiphol organization and its official corporate communications. It focuses on core business functions — airport operations, passenger services, cargo and logistics, commercial retail and real estate, infrastructure maintenance and digital/innovation programs — that define Schiphol’s services to airlines, passengers and business customers.