Sr. Supply Chain Manager - Amazon Shipping, SWA S&OP

ID: 4553

Type: Full-time

Category: Others

Company Name: Amazon.com Services LLC

Location: USA, TX, Austin; USA, TN, Nashville; USA, WA, Bellevue; USA, GA, Atlanta - Nashville - United States

Salary: 115,400.00 - 160,000.00 USD annually

Job Description

The Demand Planning Senior Supply Chain Manager ultimately solves the questions of (1) how do we make our shipping services best in class, (2) how do we offer our shipping services to more customers, and (3) how do we optimize network to remove constraints and increase speed.

Are you an experienced Business Operator with a strong work ethic? Do you enjoy solving complex optimization problems? If yes, this opportunity will appeal to you. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Demand Planning Supply Chain Manager works across the organization in a cross-functional environment with Operations, Product, and Tech teams to define the needs, goals, and execution plans to create a world class transportation network. They maintain and report up to date and accurate statistics, management reports, and analysis. They also facilitate the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. The Senior Supply Chain Manager also provides timely resolution to issues by researching and querying internal tools and by making real-time decisions. An ideal candidate should be able to act as a single threaded leader for end-to-end processes, understand the requirements, analyze data and notice trends, and be able to drive Customer Experience without compromising on time.

This role requires the ability to partner cross-functional, dive deep into large and complex datasets with strong SQL proficiency/AI leveraging capabilities to extract actionable insights from multi-dimensional supply chain data. The successful candidate must demonstrate comfort working with enterprise-scale databases to analyze volume forecasts, capacity planning metrics, and operational performance across the network. Additionally, this position demands the ability to work cross-functionally across multiple teams—including Operations, Product, Tech, Finance, and Business Development—to drive quick execution on critical initiatives and accelerate decision-making in dynamic operational environments.

In this position, you will own strategic Amazon Shipping growth and business relationships for the organization to optimize cost and improve profitability by focusing and optimizing Linehaul metrics across 13-52 week planning horizon. This position requires ability to program manage multiple workstreams, and working with partner teams across various supply chain functions like transportation, engineering, launch, finance, and operational planning. This position will also require working with business teams such as Revenue Management, Business Development, and Commercial. This role is a high visibility role as it requires regular interaction with leadership team and involves in critical decision making. Finally, this position will help develop sustainable and standard mechanisms and process to drive further automation.

Key job responsibilities
• Work with partner teams across various supply chain functions like transportation, engineering, launch, finance, and operational planning (under the roof and on-road)
• Leverage historical data to create forward looking planning models to integrate in partnership with business teams
• Utilize problem-solving skills to work through difficult challenges
• Provide forecast and work with downstream & upstream stakeholders, such as Amazon Logistics (AMZL) and North America Sort Center (NASC), to plan for capacity
• Collaborate with AMZL and NASC to drive capacity decisions such as hiring, vehicle procurement and onboarding Delivery Service Partners
• Improve demand forecast and route planning accuracy
• Drive commingling opportunities to improve shipments per route and overall cost per unit
• Integrate reverse-logistics demand with existing Amazon Shipping Operations demand
• Present data-driven proposals and plans to Sr. Leadership
• Travel 5% each quarter required (Quarterly offsites)

A day in the life
The Demand Planning & Forecasting Supply Chain Manager operates in an ambiguous environment. We're building something brand new and so this person will balance between big thinking and tactical execution. This will require direct analyses and partnering with stakeholders across Amazon.

About the team
Our team leverages Amazon's broad logistics networks to create new shipping services and open the doors for unique customer segments. We're an ingenious team of problem solvers. We respect diverse thoughts and believe that happy team members are productive team members.

Basic Qualifications

- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 115,400.00 - 160,000.00 USD annually
USA, TN, Nashville - 103,900.00 - 148,400.00 USD annually
USA, TX, Austin - 115,400.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,400.00 - 160,000.00 USD annually

Company Information

Company Name: Amazon.com Services LLC

Company Website: https://www.amazon.com

Company Address: 410 Terry Ave N, Seattle, WA 98109, United States

Amazon.com Services LLC is an operating company in the Amazon corporate family that supports and delivers a broad set of technology-enabled retail and marketplace services. As part of the larger Amazon organization, it participates in the operation and management of Amazon’s online retail marketplace, third‑party seller programs, fulfillment and logistics solutions, and related customer-facing services. The company’s activities are oriented around applying software, systems engineering and logistical infrastructure to enable large-scale e-commerce, digital distribution and platform services for consumers and businesses. Overview and scope Amazon.com Services LLC functions as one of the entities through which Amazon delivers commerce and seller-related services. In practice, that includes enabling Amazon’s marketplace for third‑party sellers, operating fulfillment programs (including Fulfillment by Amazon—FBA), and supporting the web and mobile retail experiences that customers use to discover, buy and receive products. The company leverages Amazon’s broader investments in distributed computing, data analytics, inventory systems and automated fulfillment to provide both consumer-facing retail and business-to-business seller services. Core business activities The core activities associated with Amazon.com Services LLC revolve around online retail operations and the technology and logistics that underpin them. Key activities include: operating the Amazon.com consumer marketplace and associated storefronts; managing programs that onboard, list and transact for third‑party sellers; providing fulfillment, warehousing and shipping services for inventory enrolled in Amazon’s logistics networks; powering payments and order processing systems; and supporting customer service operations related to retail transactions. These activities are tightly integrated with Amazon’s global logistics network, delivery services, and software platforms that enable inventory management, pricing, content management and search/recommendation systems. Main products and services While Amazon.com Services LLC is one of several operating companies in the Amazon group, the practical products and services associated with its operations include marketplace hosting for third‑party sellers (seller accounts, tools and dashboards), fulfillment and warehousing services (including FBA), order processing and returns management, customer service support for retail transactions, and technology platforms that expose APIs and seller tools for listing, pricing and inventory control. These services enable merchants to sell through Amazon’s digital storefronts and to use Amazon’s fulfillment infrastructure for storage, packing and shipping. Relationship to broader Amazon offerings The operational scope of Amazon.com Services LLC overlaps and integrates with other Amazon businesses and technology platforms. For example, Amazon Web Services (AWS) provides the cloud infrastructure and many platform services that power Amazon’s retail site and seller services, while Amazon’s consumer-facing subscription services such as Amazon Prime (which bundles fast shipping, streaming and other benefits) influence demand and fulfillment priorities. Additionally, Amazon’s devices (Kindle, Echo/Alexa, Fire TV) and digital content offerings (Prime Video, Amazon Music, Audible) form adjacent product lines that operate within the same corporate ecosystem, increasing cross‑channel customer engagement with the retail marketplace. Technology and innovation focus Amazon.com Services LLC operates in an environment driven by software, systems engineering and logistics innovation. Amazon’s public communications emphasize technology investments in automation, robotics, machine learning, search and recommendation algorithms, and large-scale distributed systems to improve selection, convenience and price. The company’s approach to improving customer experience and seller services is built on continuous iteration in software, data science and operational research, as well as deployment of warehouse automation and transportation optimization technologies. Customers and users End customers are the millions of consumers who shop on Amazon’s retail websites and use related mobile apps. Another primary customer segment is the millions of third‑party sellers and professional merchants who use Amazon’s marketplace and seller services to reach consumers globally. Businesses and developers that integrate with Amazon’s seller APIs, fulfillment services, and advertising platforms also rely on the services and systems that Amazon.com Services LLC helps deliver. Official mission and corporate context Amazon’s public materials state a mission and guiding principle focused on customer centricity—commonly expressed by the company as striving “to be Earth’s most customer‑centric company.” That mission underpins the retail and marketplace operations and is reflected in investments in selection, convenience and low prices. Amazon operates across multiple industries including e-commerce, cloud computing, digital streaming, consumer electronics and logistics; Amazon.com Services LLC is a part of that broader corporate structure and concentrates on the commerce and seller-facing components of the business. Regulatory and corporate form Amazon.com Services LLC is a limited liability company within the Amazon corporate structure; like other operating subsidiaries, it is used to carry out specific aspects of Amazon’s commercial activities. Public filings and corporate disclosures identify multiple Amazon subsidiaries that collectively operate global retail, subscription, cloud and device businesses. Amazon’s public investor relations and corporate governance materials describe Amazon as a technology company with e-commerce and cloud computing core competencies, and Amazon.com Services LLC functions within that legal and operational framework. Summary In summary, Amazon.com Services LLC is a technology-enabled operating company in the Amazon family that provides and supports the marketplace, seller services, fulfillment and related retail operations that allow consumers to buy products and third‑party sellers to reach customers through Amazon’s digital storefronts. Its work is characterized by large-scale software systems, fulfillment and logistics networks, and continual investment in automation and data-driven tools to improve customer and seller experiences. The company’s activities align with Amazon’s stated customer-centric mission and the broader corporate focus on leveraging technology to scale commerce and distribution globally.

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