Training Coordinator, WWFE Global Trainer Centre of Excellence

To support the growing demand for AWS services and ensure our field teams are equipped with the necessary skills, we are seeking a detail-oriented and highly organized Training Coordinator to join our Global Trainer Center of Excellence (GTCoE). This role is crucial in orchestrating the day-to-day operations that ensure the smooth delivery of key Instructor-Led Enablement Programs to our Commercial Sales (field) organization.

As a Training Coordinator, you will be at the heart of our training operations, managing logistics, schedules, and communications for a wide range of training programs. Your role will be instrumental in creating seamless learning experiences for our field teams, from coordinating complex event schedules to managing course materials and participant feedback.

This position offers an opportunity to contribute to AWS's growth by supporting the development and delivery of advanced training programs. You'll work closely with instructors, subject matter experts, and various internal teams to ensure that our enablement initiatives are executed flawlessly and align with AWS's evolving business strategies and customer needs.

Your attention to detail, ability to manage multiple priorities, and passion for continuous improvement will be key in this role. While you may not be delivering the training directly, your work behind the scenes is critical in empowering our instructors and learners to focus on skill development and knowledge transfer.


Key job responsibilities
1. Manage all Instructor-led training (ILT) program logistics, including scheduling, room bookings, communications, learner invites and reminders for both in-person/classroom and remote (e.g. Webex) modalities.
2. Perform forward-looking schedule management of both internal and external instructors, facilitators and subject-matter-experts in accordance with program prioritization direction.
3. Keep records up-to-date at all times, ensuring they are accurate and current.
4. Manage class capacity and registration using learning/course (LMS) management platforms
5. Serve as a point of contact for learners regarding program-related questions – referring and escalating as necessary.
6. Coordinate with various internal teams to ensure seamless execution of training programs.
7. Manage training inventory, including materials, equipment, and digital resources.
8. Monitor and report on training program metrics, including attendance rates, completion rates, and participant feedback.
9. Assist in the creation and maintenance of training documentation, including process guides and standard operating procedures.
10. Support the onboarding process for new trainers and coordinators.
11. Manage vendor relationships related to training logistics and materials.
12. Assist in budget tracking and reporting for training programs.

A day in the life
As a Training Coordinator, your day is fast-paced and varied. You might start by reviewing the day's training schedule and sending out final reminders to participants.

Mid-morning, you might find yourself in a planning meeting for an upcoming large-scale training event, coordinating with various teams on logistics, content, and participant selection. After lunch, you could be analyzing feedback from recent training sessions, compiling insights to share with the team.

In the afternoon, you might be working with instructors on their training schedules, discussing training requests from stakeholders, preparing materials, or coordinating with vendors.

Your day might conclude with a check-in meeting with your manager, discussing progress on ongoing projects. Throughout the day, you're constantly monitoring your email and chat, responding to queries from trainers, participants, and other stakeholders, ensuring everyone has the information they need for successful training experiences.

About the team
The Global Trainer Center of Excellence (GTCoE) is a vital component of the AWS Worldwide Field Enablement (WWFE) organization. As part of WWFE, the GTCoE is dedicated to creating innovative, scalable, and consistent learning experiences that align with AWS's evolving business strategies and customer needs.

By leveraging a diverse team of experienced instructors and WWFE instructional designers, the GTCoE ensures that AWS field personnel are equipped with the latest skills, knowledge, and methodologies to effectively engage with customers and drive business growth. The GTCoE plays a crucial role in maintaining AWS's competitive edge by continuously upskilling the global field organization, fostering a culture of continuous learning, and directly contributing to the company's overall success.

The GTCoE is at the forefront of innovation in training methodologies, leveraging AI, adaptive learning, and other emerging technologies to create immersive, personalized learning experiences and accelerate program development.

Basic Qualifications

- Bachelor's degree in a relevant field or equivalent work experience
- Experience managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel, or experience managing multiple calendars
- Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
- Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)

Preferred Qualifications

- Experience managing training programs
- Experience in a fast-paced, high-tech company
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience with budgeting, scheduling and cost reports
- Experience with Learning Management Systems (LMS) administration and reporting
- Experience with virtual meeting platforms (e.g., Webex, Zoom, Microsoft Teams)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.