Supply Chain Manager, Global Fleet and Products Electrification and Infrastructure

ID: 4591

Type: Full-time

Category: Others

Company Name: Amazon.com Services LLC

Location: USA, CA, San Francisco - San Francisco - United States

Salary: 94,300.00 - 141,500.00 USD annually

Job Description

Global Fleet & Products Electrification & Infrastructure (GFP E&I) is looking for a Program Manager to help build the equipment supply chain solutions that will scale the infrastructure supporting our electric delivery vehicle fleet. Our project has a bold long-term vision to drive de-carbonization in transportation by growing electrical infrastructure across North America.

This role sits at the intersection of supply chain program management, supplier relationship management, and new product introduction (NPI). You will own end-to-end supplier engagement — from day-to-day performance management to strategic relationship development — while also supporting a unique scope that includes the resale of electrical hardware to internal and external customers. As we transition from an office-shelf hardware program to a full MPI (Managed Product Introduction) model, you will navigate complex NPI launch challenges, hold external suppliers accountable to contractual commitments, and partner with technical teams to deliver at scale.

The ideal candidate brings a strong understanding of HW supply chain processes, vendor/supplier management, and external stakeholder engagement. You should be comfortable operating in manufacturing environments, engaging with executives, and leveraging AI tools to accelerate decision-making and drive process improvement. This is a high-growth opportunity — you'll help define new product capabilities, shape supplier strategies, and grow as a leader alongside a team that is rapidly evolving its functions and scope.

A day in the life
No two days look exactly the same, but here's what a typical day might include:

Supplier Performance Management – Engage directly with supplier account managers and plant/manufacturing teams to monitor and maintain performance across contractually agreed-upon KPIs. You'll track delivery, quality, and responsiveness metrics and drive accountability when performance gaps arise.

Process Improvement – Identify and champion continuous improvement opportunities — both internally within Amazon's supply chain workflows and externally with supplier partners. You'll use data and AI-powered tools to surface insights, streamline reporting, and accelerate root-cause analysis.

NPI & Launch Readiness – Support the transition from office-shelf hardware procurement to a managed product introduction (MPI) model. This means working through complex NPI launch challenges — qualification milestones, supplier readiness reviews, and cross-functional coordination — with confidence and rigor.

Electrical Hardware Resale – Manage a unique scope that includes reselling electrical hardware. You'll coordinate across procurement, logistics, and commercial teams to ensure seamless fulfillment and customer satisfaction.

Executive & External Engagement – Prepare for and participate in regular business reviews with supplier executives and internal senior leadership. You'll be expected to communicate program status, escalate risks, and present strategic recommendations clearly and concisely.

AI-Enabled Acceleration – Leverage AI and automation tools as a core part of your workflow — whether it's building dashboards, analyzing supplier data, drafting communications, or identifying trends that would otherwise take days to uncover.

Adaptability & Growth – As our team evolves and takes on new functions, you'll be expected to lean into ambiguity, pick up emerging workstreams, and help shape the playbook for how we operate. Comfort with change isn't just nice to have — it's essential.

About the team
We are building the largest and most advanced EV Fleet charging network in the world!

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of supply chain experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 94,300.00 - 141,500.00 USD annually

Company Information

Company Name: Amazon.com Services LLC

Company Website: https://www.amazon.com

Company Address: 410 Terry Ave N, Seattle, WA 98109, United States

Amazon.com Services LLC is an operating company in the Amazon corporate family that supports and delivers a broad set of technology-enabled retail and marketplace services. As part of the larger Amazon organization, it participates in the operation and management of Amazon’s online retail marketplace, third‑party seller programs, fulfillment and logistics solutions, and related customer-facing services. The company’s activities are oriented around applying software, systems engineering and logistical infrastructure to enable large-scale e-commerce, digital distribution and platform services for consumers and businesses. Overview and scope Amazon.com Services LLC functions as one of the entities through which Amazon delivers commerce and seller-related services. In practice, that includes enabling Amazon’s marketplace for third‑party sellers, operating fulfillment programs (including Fulfillment by Amazon—FBA), and supporting the web and mobile retail experiences that customers use to discover, buy and receive products. The company leverages Amazon’s broader investments in distributed computing, data analytics, inventory systems and automated fulfillment to provide both consumer-facing retail and business-to-business seller services. Core business activities The core activities associated with Amazon.com Services LLC revolve around online retail operations and the technology and logistics that underpin them. Key activities include: operating the Amazon.com consumer marketplace and associated storefronts; managing programs that onboard, list and transact for third‑party sellers; providing fulfillment, warehousing and shipping services for inventory enrolled in Amazon’s logistics networks; powering payments and order processing systems; and supporting customer service operations related to retail transactions. These activities are tightly integrated with Amazon’s global logistics network, delivery services, and software platforms that enable inventory management, pricing, content management and search/recommendation systems. Main products and services While Amazon.com Services LLC is one of several operating companies in the Amazon group, the practical products and services associated with its operations include marketplace hosting for third‑party sellers (seller accounts, tools and dashboards), fulfillment and warehousing services (including FBA), order processing and returns management, customer service support for retail transactions, and technology platforms that expose APIs and seller tools for listing, pricing and inventory control. These services enable merchants to sell through Amazon’s digital storefronts and to use Amazon’s fulfillment infrastructure for storage, packing and shipping. Relationship to broader Amazon offerings The operational scope of Amazon.com Services LLC overlaps and integrates with other Amazon businesses and technology platforms. For example, Amazon Web Services (AWS) provides the cloud infrastructure and many platform services that power Amazon’s retail site and seller services, while Amazon’s consumer-facing subscription services such as Amazon Prime (which bundles fast shipping, streaming and other benefits) influence demand and fulfillment priorities. Additionally, Amazon’s devices (Kindle, Echo/Alexa, Fire TV) and digital content offerings (Prime Video, Amazon Music, Audible) form adjacent product lines that operate within the same corporate ecosystem, increasing cross‑channel customer engagement with the retail marketplace. Technology and innovation focus Amazon.com Services LLC operates in an environment driven by software, systems engineering and logistics innovation. Amazon’s public communications emphasize technology investments in automation, robotics, machine learning, search and recommendation algorithms, and large-scale distributed systems to improve selection, convenience and price. The company’s approach to improving customer experience and seller services is built on continuous iteration in software, data science and operational research, as well as deployment of warehouse automation and transportation optimization technologies. Customers and users End customers are the millions of consumers who shop on Amazon’s retail websites and use related mobile apps. Another primary customer segment is the millions of third‑party sellers and professional merchants who use Amazon’s marketplace and seller services to reach consumers globally. Businesses and developers that integrate with Amazon’s seller APIs, fulfillment services, and advertising platforms also rely on the services and systems that Amazon.com Services LLC helps deliver. Official mission and corporate context Amazon’s public materials state a mission and guiding principle focused on customer centricity—commonly expressed by the company as striving “to be Earth’s most customer‑centric company.” That mission underpins the retail and marketplace operations and is reflected in investments in selection, convenience and low prices. Amazon operates across multiple industries including e-commerce, cloud computing, digital streaming, consumer electronics and logistics; Amazon.com Services LLC is a part of that broader corporate structure and concentrates on the commerce and seller-facing components of the business. Regulatory and corporate form Amazon.com Services LLC is a limited liability company within the Amazon corporate structure; like other operating subsidiaries, it is used to carry out specific aspects of Amazon’s commercial activities. Public filings and corporate disclosures identify multiple Amazon subsidiaries that collectively operate global retail, subscription, cloud and device businesses. Amazon’s public investor relations and corporate governance materials describe Amazon as a technology company with e-commerce and cloud computing core competencies, and Amazon.com Services LLC functions within that legal and operational framework. Summary In summary, Amazon.com Services LLC is a technology-enabled operating company in the Amazon family that provides and supports the marketplace, seller services, fulfillment and related retail operations that allow consumers to buy products and third‑party sellers to reach customers through Amazon’s digital storefronts. Its work is characterized by large-scale software systems, fulfillment and logistics networks, and continual investment in automation and data-driven tools to improve customer and seller experiences. The company’s activities align with Amazon’s stated customer-centric mission and the broader corporate focus on leveraging technology to scale commerce and distribution globally.

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