Only AI Jobs


Training Development Specialist - Finance

ID: 4712

Type: Full-time

Category: Others

Company Name: AOSP - Manila - H17

Location: PHL, Pasay City - Pasay City - Philippines

Visit company vacancy
Job Description

Job Requirement:
•Report to office in Pasay City 5x a week (mid/night shift possible)
•Demonstrated expertise in finance operations with Accounts Receivable and/or Accounts Payable experience (AR/AP)
•Proven track record in training and development or finance quality control and audit processes

The Specialist is a dual-function role responsible for designing and delivering training programs while conducting quality audits to assess performance and drive continuous improvement. This role bridges learning and operations — using audit findings and data analysis to identify gaps, recommend targeted interventions, and measure the effectiveness of training solutions.

Key job responsibilities
•Design and deliver instructor-led training programs for new hires and tenured employees, ensuring content aligns with accuracy, performance goals, and operational standards
•Conduct quality audits per cycle, evaluating interactions against defined standards and documenting findings with structured, actionable feedback
•Analyze audit data to identify performance gaps, root causes, and systemic issues — translating insights into targeted interventions such as refresher training, job aids, coaching guides, or process clarifications
•Track intervention effectiveness using key metrics — FCR, NRR, and initiated call rates — and prepare narrative-style performance reports that highlight trends, patterns, and the measurable impact of interventions on team performance
•Present findings and recommendations to stakeholders in a clear, concise format
•Participate in calibration sessions to ensure audit consistency and contribute to the development of quality frameworks and training standards
•Support the exploration of AI-assisted auditing tools to scale quality coverage across multiple languages
•Demonstrate agile support through cross-functional collaboration and quick response to emerging quality and training needs across teams
•Provide hands-on operational support during peak periods or critical business needs, including direct case processing when required

Basic Qualifications

- Completed a Bachelor's Degree
- Background in Accounts Receivable and/or Accounts Payable is required
- 2+ years of experience in communication programming and projects
- 3+ years of experience in a Training and Quality role
- Excellent written and verbal communication skills
- Demonstrated ability to plan, organize, and execute learning interventions and projects from concept to completion
- Proven track record in creating process improvement projects or interventions
- Proficient in MS Office

Preferred Qualifications

- Subject matter expertise in Finance and Accounting processes
- Excellent root cause analysis skills
- Familiarity with quality audit tools or learning management systems (LMS)
- Experience with financial systems (Oracle Financials, SAP, or other ERP
- tools)
- Experience working with multi-cultural, multi-national teams
- Excellent organizational and time-management skills
- Experience in AI products and solutions
- Exposure to AI-assisted quality or language analysis tools is a plus
- Flexible in schedule and work load

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: AOSP - Manila - H17

Company Website: https://source.android.com/

Company Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States

Android Open Source Project (AOSP) is the official open-source initiative that provides the core Android platform source code and related development resources. Launched and primarily maintained by Google in collaboration with a broad open-source community, AOSP supplies the foundational software components used to build Android-based operating systems for mobile devices, tablets, televisions, automotive systems and other embedded devices. The project serves as the upstream reference implementation of Android and is the primary distribution point for the source code, build instructions, documentation, and governance policies that device manufacturers, system integrators, independent developers and downstream vendors rely on when implementing or customizing Android. Company overview and governance AOSP is not a standalone commercial company but an organized open-source project hosted and stewarded by Google. The project’s publicly available resources and documentation are hosted on source.android.com and related repositories mirrored through the Android Open Source Project’s Git infrastructure. The Android platform lifecycle, release cadence, and core source tree are managed within the AOSP repositories; Google engineers and external contributors collaborate through the project’s established workflows, issue trackers and contribution processes. The AOSP repositories and documentation define the upstream codebase from which commercial Android distributions originate. Core business activities (project activities) Although AOSP is not a profit-seeking company, its core activities are those typical of a major open-source platform project: maintaining and publishing the Android platform source code; defining build systems, platform APIs and compatibility requirements; coordinating releases; producing platform security updates; maintaining documentation and developer guides; and operating the public source repositories and developer portals. AOSP produces the platform binaries and reference builds that can be compiled by manufacturers and developers. The project also documents compatibility standards and provides the baseline Android framework, libraries, system services and kernel integration points required for device implementations. Main products and outputs The principal outputs of AOSP are the complete host of open-source components that together constitute the Android platform. This includes: - The Android platform source code (frameworks, runtime, system services and core libraries) published through the AOSP Git repositories. - Build and release tooling, scripts and instructions used to compile AOSP into system images and factory images for supported device configurations. - Reference device trees, vendor interface specifications, and kernel sources needed by original equipment manufacturers (OEMs), system-on-chip (SoC) vendors and porting engineers to adapt the platform to specific hardware. - Documentation, developer guides, API references and migration guides hosted at source.android.com for application developers, system integrators and platform maintainers. - Security bulletins, patches and the ongoing security maintenance channels that project participants and downstream vendors use to track mitigations and fixes. Users and downstream ecosystem AOSP is used as the upstream reference for a wide range of stakeholders: device manufacturers who build Android phones, tablets, TVs and other devices; chipset and component vendors who integrate drivers and BSP (board support package) code; community projects that produce custom ROMs and derivatives; and independent developers who build apps and platform-level modifications. Commercial Android distributions typically combine AOSP-supplied components with proprietary applications and services provided by manufacturers, carriers or third-party vendors. AOSP’s role is to provide the permissively licensed platform and a predictable set of interfaces so that ecosystem participants can develop interoperable devices and applications. Development model and contribution processes AOSP follows conventional open-source development practices: source code is published in public Git repositories, issue trackers and code review systems are used to manage changes, and release branches map to major Android platform releases. The project documents how contributors can submit patches, participate in reviews, and follow coding, testing and security guidelines. Google coordinates major releases and maintains compatibility requirements while accepting community contributions where appropriate. Compatibility and vendor relationships AOSP documentation defines the base platform behavior; downstream commercial manufacturers often augment the platform with closed-source drivers, firmware and proprietary apps. For vendors that wish to ship devices that are certified to run Google Mobile Services (GMS), additional compatibility and bundling requirements are enforced separately by Google; however, the AOSP project itself remains the open upstream source independent of any proprietary service bundle. Official resources and support channels AOSP’s official site (source.android.com) provides comprehensive documentation for building the platform, porting to new hardware, and handling security or release engineering tasks. The site hosts developer guides, API references, and instructions for obtaining platform source trees and build artifacts. Security researchers and integrators can also find official security reporting channels and bulletins through the project’s published resources. Position in the industry As the upstream open-source reference for the Android platform, AOSP occupies a central role in the mobile and embedded software ecosystem. Its published source code and documentation are the starting point for most Android-based commercial products and community-driven projects, making it a foundational technology component for a large portion of the global smartphone and embedded device market. Limitations and scope Because AOSP is an open-source project rather than a commercial entity, it does not itself sell devices or consumer services. Instead, it provides the platform, source code and documentation that enable vendors and developers to build and distribute Android-based products. Organizations using AOSP typically integrate additional proprietary or third-party components to meet business, regulatory or market requirements.
Visit company vacancy