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Account Manager (Mass seller management for Singapore/Malaysia/Thailand Sellers)

ID: 4742

Type: Full-time

Category: Others

Company Name: Amazon Corporate Services Vietnam Company Limited

Location: VNM, Ho Chi Minh City - Ho Chi Minh City - Vietnam

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Job Description

Amazon Global Selling is seeking a dynamic and innovative Account Manager to join our Vietnam-based Southeast Asia hub, supporting sellers from Singapore, Malaysia, and Thailand. This is a unique opportunity to work at the intersection of seller success and AI innovation, helping businesses across three ASEAN markets scale their presence on Amazon's global marketplaces.
As part of our offshore model, you'll be pioneering new ways of working that combine high-touch seller engagement with advanced AI tools to maximize impact. You'll help sellers navigate their growth journey while being at the forefront of AI-powered account management innovation in the region.

Key job responsibilities
Drive Seller Growth and Performance
• Identify and onboard SG/MY/TH sellers to participate in Amazon Global Selling programs, drive feature adoption to improve customer experience
• Monitor seller performance metrics and work with sellers to achieve operational excellence
• Provide coaching on best practices to optimize selection, listings, pricing, inventory, and advertising strategies
• Conduct business reviews with sellers, analyze sales trends and drivers, and develop recommendations for growth
Account Management and Relationship Building
• Serve as primary point of contact for a cohort of SG/MY/TH sellers, delivering consultative support via one to one and one to many approach
• Proactively identify and address issues that may impact seller performance and become a trusted advisor for their Amazon business
• Escalate complex issues to appropriate teams while maintaining seller satisfaction
Program Execution and Collaboration
• Execute structured campaigns focused on different Amazon programs and products
• Maintain accurate seller records and track engagement outcomes in internal systems
• Collaborate with cross-functional teams to drive seller success
• Leverage AI-powered tools to enhance productivity and seller coverage effectiveness

Basic Qualifications

- • Bachelor's degree required
- • 2+ years of account management or customer success experience, preferably in e-commerce, online services, or retail industries
- • Demonstrated success in exceeding targets using a consultative, solutions-focused approach
- • Strong analytical skills with proficiency in Microsoft Excel and data-driven decision making
- • Excellent written and verbal communication skills in English
- • Strong learning agility and genuine interest in AI technologies and their applications
- • Comfortable working with international and cross-cultural teams

Preferred Qualifications

- • Experience with global e-commerce or marketplace platforms
- • Mandarin or Thai language skills are a plus
- • Experience using analytical tools, marketing tools, productivity tools, and online collaboration platforms
- • Previous experience supporting sellers or businesses in Singapore, Malaysia, or Thailand markets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Corporate Services Vietnam Company Limited

Company Website: https://www.aboutamazon.com/

Company Address: 7th Floor, Grand Terra, 36 Cat Linh Street, O Cho Dua Ward, Hanoi City, Vietnam

Amazon Corporate Services Vietnam Company Limited is a Vietnamese-registered limited company that operates as an affiliated corporate-services entity within the Amazon group. The company name and corporate structure indicate it functions as a local legal vehicle through which Amazon provides centralized, back-office, and corporate support services for Amazon’s operations in Vietnam and the broader Southeast Asia region. As a corporate-services subsidiary, the entity’s primary purpose is to deliver non-customer-facing but mission-critical services that enable Amazon’s commercial, technical, and operational businesses to function efficiently and in compliance with local laws and regulations. The core business activities of Amazon Corporate Services Vietnam Company Limited center on delivering corporate, administrative, and professional-support functions. These activities typically include payroll and benefits administration for locally employed staff; human-resources services such as recruitment support, onboarding, learning and development coordination, and local HR policy implementation; finance and accounting functions including accounts payable and receivable, local tax compliance, statutory reporting, and general ledger maintenance; and legal, regulatory, and compliance support to ensure Amazon’s regional operations meet Vietnamese statutory requirements. In addition, corporate services entities commonly provide procurement and vendor-management oversight, facilities and office-services management, information-technology support for internal systems, and centralized program management for projects that span multiple Amazon businesses. Although the company name emphasizes corporate services rather than direct retail or cloud-service delivery, Amazon Corporate Services Vietnam supports Amazon’s broad set of business lines—such as Amazon’s e-commerce, Amazon Web Services (AWS), and other corporate groups—by providing the internal infrastructure needed for those businesses to operate locally. Typical deliverables include processing local payroll and tax filings in accordance with Vietnamese law; administering employee benefits; facilitating work-permit and immigration administration for international transfers; managing vendor contracts and payments; and offering local finance and tax expertise to support cross-border transactions and intercompany arrangements. Where Amazon employs technology professionals and engineers in Vietnam, the corporate services entity may also provide human-resources, payroll, and facilities support for those teams. Main products and services offered by Amazon Corporate Services Vietnam Company Limited are service-based (rather than product-based) and are oriented toward internal Amazon stakeholders and employees. Key services include: - Human resources and talent support: recruitment coordination with Amazon’s global talent-acquisition teams, onboarding administration, local HR policy implementation, employee relations support, and coordination of learning and development activities. - Payroll and benefits administration: calculation and distribution of salaries, management of statutory social insurance and health insurance contributions where applicable, administration of employee benefit programs, and support for compensation-related reporting. - Finance, accounting, and tax compliance: maintenance of local accounting records, statutory financial reporting, local VAT and corporate income tax filings, internal control execution, and coordination with global finance teams for intercompany accounting and transfer pricing documentation. - Legal, regulatory, and compliance services: ensuring compliance with Vietnamese corporate law, labor law, tax and customs regulations, intellectual-property filings when required, and coordination with external counsel for regulatory matters. - Procurement, vendor management, and facilities services: managing office leasing and facilities operations, procuring goods and services for local operations, and administering vendor contracts and payments. - IT and internal service support: providing internal IT services and support for administrative systems used by Amazon staff in Vietnam, and coordinating with global IT organizations to maintain secure and compliant operations. As a corporate-services entity, the company serves internal Amazon business units rather than retail customers; its “clients” are typically other Amazon legal entities and operational groups that require localized administrative support. Through this arrangement, Amazon centralizes certain administrative functions to achieve consistency in processes, compliance with local rules, and operational efficiency across jurisdictions. Publicly available information about Amazon’s corporate structure and local legal entities indicates that Amazon frequently establishes country-specific subsidiaries to act as employers of record, to meet statutory reporting obligations, to administer payroll and benefits, and to provide locally required corporate support. While Amazon Corporate Services Vietnam Company Limited focuses on these internal support activities, its presence in Vietnam also complements Amazon’s broader investments in the country—such as hiring local engineering and technical talent, supporting AWS customers and partners, and participating in regional talent pipelines—by making it administratively feasible for Amazon’s global businesses to operate and hire locally. Because the company’s function is to enable Amazon’s larger business operations, public-facing descriptions of its activities emphasize administrative, compliance, and employee-support roles. Amazon Corporate Services Vietnam Company Limited operates within the legal and corporate governance framework of Vietnam and coordinates closely with Amazon’s global finance, HR, legal, and IT organizations to align local practices with corporate policies and standards. The company therefore plays a critical enabling role: it ensures that Amazon’s commercial, technical, and operational teams in Vietnam and the region are supported with compliant, reliable, and consistent corporate services.
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