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AI Hardware Systems Engineer, Annapurna Labs, Trainium Machine Learning Fleet Operations

ID: 4858

Type: Full-time

Category: Others

Company Name: Annapurna Labs (U.S.) Inc.

Location: USA, TX, Austin - Austin - United States

Salary: 136,000.00 - 184,000.00 USD annually

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Job Description

Annapurna Labs designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world.

In Annapurna Labs we are at the forefront of hardware/software co-design not just in Amazon Web Services (AWS) but across the industry. The Machine Learning Acceleration Fleet Operations Team is looking for candidates interested in diving deep into our fleet of ML servers deployed around the world.

We are seeking an engineer who is comfortable debugging emergent problems in GPU and server hardware, writing scripts in languages such as Python or Bash, running large scale experiments on a fleet of complex hardware, developing data infrastructure and analyzing trends, and developing automation software to scale operations.

Our team has end to end ownership of some of the most advanced server hardware in the world. We drive technical debug efforts and write truly massive scale autonomous software to monitor, optimize, and remediate machine learning hardware. Come join us!

Key job responsibilities
- Member of a team responsible for system remediation, operational excellence, and customer experience on bleeding edge ML products
- Utilize data to root cause hardware failures and identify live trends on the most complex systems in AWS
- Implement and improve system level testing across the product lifecycle
- Develop software which can be maintained, improved upon, documented, tested, and reused
- Dive deep on issues at the intersection of hardware and software

A day in the life
As a Platform Development Engineer, you are the dedicated owner of an ML server platform in our fleet. Your mission is to maximize its health, sellability, and customer experience.

You start each day with eyes on the fleet — reviewing dashboards to identify trends and triaging emergent issues, then partnering with hardware and software engineering teams to debug, investigate, and translate findings into permanent fixes. You own the end-to-end testing story and manage tradeoffs between coverage and velocity. You direct new automations, tooling, and data infrastructure to scale your operations. You manage software deployments, debug issues with them, and run status meetings to align all platform stakeholders on how the product is performing.

About the team
The MLA Fleet Operations team was formed to maintain an exceptionally high quality bar for our fleet of advanced machine learning accelerators and server products. We perfect the customer experience by developing scalable software for rapid incident response times and data visualization as well as diving deep into hardware issues as they arise.

Basic Qualifications

- 2+ years of non-internship professional software development experience
- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience
- Knowledge of systems engineering fundamentals (networking, storage, operating systems)
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
- Experience with Linux/Unix
- Experience debugging and systems analysis to identify and quickly resolve or mitigate issues
- Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering

Preferred Qualifications

- Experience in hardware design and validation of components, subsystems and systems
- Experience with SOC bring-up and post-silicon validation
- Master's degree in Computer Science, Computer Engineering, or Electrical Engineering

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.



USA, TX, Austin - 136,000.00 - 184,000.00 USD annually

Company Information

Company Name: Annapurna Labs (U.S.) Inc.

Company Website: https://annapurna-labs.com

Company Address: 10201 Torre Avenue, Cupertino, California 95014, USA

Annapurna Labs (U.S.) Inc. is the U.S. corporate entity of Annapurna Labs, an engineering organization originally founded as a semiconductor and systems-on-chip (SoC) design company that was acquired by Amazon in 2015 and subsequently integrated into Amazon Web Services (AWS). The business is organized around the design and delivery of custom silicon, hardware acceleration engines, and tightly integrated hardware–software platforms used to improve performance, security, and efficiency of cloud infrastructure. Annapurna Labs operates as an engineering and product-development organization whose principal output is purpose-built silicon, firmware, and supporting software stacks that are deployed inside AWS data centers and products. Company overview: Annapurna Labs began as a privately held microelectronics and chip-design startup with an emphasis on low-power, high-density compute and specialized accelerators. After acquisition by Amazon, the group continued as an internal Amazon/AWS engineering organization, focused on developing devices and subsystems that address bottlenecks in cloud servers and networking equipment. The organization is widely credited in official Amazon/AWS materials and public communications with designing and delivering several generations of custom AWS silicon and the enabling hardware subsystems that underpin notable AWS services and instance families. Core business activities: Annapurna Labs’ core activities center on end-to-end silicon and platform engineering: architecture, RTL and logic design, physical implementation, verification, firmware, board design, and the software integration required to bring custom chips into production at hyperscale. Key technical specializations include SoC and CPU core design, network and storage offload engines, hardware virtualization and security enclaves, high-speed interconnects, and low-level system software to exploit hardware capabilities. Instead of operating as a customer-facing chip vendor, the organization’s outputs are integrated into AWS infrastructure and services—its primary “customers” are AWS teams and the cloud customers that rely on AWS services. Main products and services: Public and official AWS communications associate Annapurna Labs with multiple internal silicon and platform programs that have been announced or described by Amazon. Notable outcomes attributable to the group include the AWS Nitro System, a collection of dedicated hardware and firmware components that offload virtualization functions (such as network and storage I/O and security isolation) from host CPUs, enabling higher performance and stronger isolation for EC2 instances; and the Graviton family of Arm‑based processors (Graviton and subsequent Graviton2/Graviton3 generations), which provide high performance per watt and are used in a wide range of EC2 instance types. Annapurna Labs’ technology has also contributed to AWS’s custom accelerators and specialized chips for inference and other workloads, along with supporting board and subsystem designs used across AWS server fleets. Operational model and customers: Following its acquisition, Annapurna Labs functions primarily as an in-house R&D and product engineering organization for Amazon/AWS rather than as a standalone commercial vendor selling chips directly to third parties. Its deliverables are integrated into AWS compute, storage, and networking products to improve throughput, reduce cost and power consumption, and enable new service capabilities. Through these integrations, AWS customers—enterprises, startups, and public-sector users—indirectly benefit from Annapurna Labs’ designs in the form of new instance types, specialized acceleration options, and platform-level features (for example, enhanced virtualization security provided through Nitro). Technology and integration focus: Annapurna Labs emphasizes hardware–software co-design, meaning the group develops chips and the low-level firmware and drivers required to expose their capabilities to higher-level cloud services. This includes designing secure firmware stacks, silicon-based root-of-trust features, and hardware acceleration engines for packet processing, storage offload, and cryptographic operations. The designs are intended to scale in rack- and data-center-level deployments; consequently, the organization also contributes to manufacturing qualification, supply-chain integration, and operational tooling required to bring new silicon into production across AWS’s global infrastructure. Strategic impact and role inside AWS: The creation and deployment of custom silicon and Nitro-class offload engines have been described in AWS materials as foundational to certain performance, security, and cost-efficiency improvements across Amazon’s cloud offerings. Annapurna Labs’ designs have enabled AWS to introduce distinct product capabilities—such as high-density, energy-efficient Arm-based compute instances and dedicated hardware paths for I/O and isolation—that differentiate AWS services in performance-per-dollar metrics and security posture. While Annapurna Labs itself is not a public-facing product company, its engineering outputs are a strategic enabler for AWS’s infrastructure roadmap and service portfolio. Publicly disclosed collaborations and communications: Details about Annapurna Labs and its projects have been shared in Amazon press releases, AWS blog posts, technical presentations, and regulatory filings since the acquisition. Those official channels describe the group’s role in developing the Nitro System and custom processors, as well as the subsequent use of that technology in EC2 instance families and other AWS services. As an entity, Annapurna Labs (U.S.) Inc. is a legal corporate unit tied to Amazon’s organizational and intellectual-property structure, responsible for managing U.S.-based engineering operations, compliance, and aspects of the commercial integration of its technologies within AWS. Limitations on external sales: Unlike independent semiconductor companies that market chips to a broad set of third-party OEMs, Annapurna Labs’ outputs are primarily intended for integration into Amazon/AWS infrastructure. As a result, most technical and product announcements emphasize the benefits delivered via AWS services rather than standalone Annapurna-branded products sold directly to external customers.
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