Technical Program Manager, AI/ML & Automation, DCSS EMEA - GPO

ID: 5195

Type: Full-time

Category: Others

Company Name: Amazon Data Services UK Limited

Location: GBR, London - London - United Kingdom

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Job Description

The Data Center Supply Solutions (DCSS) team seeks a Technical Program Manager (TPM), who will own the end-to-end delivery of complex automation and AI/ML programs. You will own development of AI-powered solutions to increase team productivity and scale org-wide including technical architecture, cross-team integration, delivery execution, and business outcomes.
This role sits at the intersection of business and engineering. You will translate complex process requirements into scalable architectures, drive integration across enterprise platforms, and deliver intelligent systems globally. You should be equally comfortable discussing schema design with engineers and presenting program strategy to leadership.
This is a high-visibility role with direct impact on how AWS scale its infrastructure operations globally. You will shape the technical direction of programs that matter to the business, work with senior leaders across the organization, and build solutions that become the foundation for broader automation across AWS.

AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
• Design and implement AI solutions and automation programs to enhance productivity, automate workflows, and derive insights from data across multiple platforms within AWS Infrastructure
• Partner with engineering, security, and business stakeholders to deeply understand business objectives, define technical requirements, architecture direction, milestones, and release plans
• Evaluate business landscape and analyze existing tools to identify opportunities for innovation and inform product strategy
• Drive product development including research, requirements definition, technical specifications, and launch efforts while balancing speed-to-market with quality
• Identify and manage risks, dependencies, trade-offs, and escalation paths to keep programs on track
• Define success metrics and reporting mechanisms to measure adoption, quality, and business impact
• Improve delivery mechanisms, operational workflows, and governance processes to support scale
• Communicate program status, decisions, and risks to senior leadership with clarity and precision

A day in the life

About the team
AWS Data Centre Community (DCC) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. With AWS infrastructure growing at an extraordinary pace, the operational workflows that support our global data center portfolio must scale with it. We are building intelligent, AWS-native automation to replace manual workflows across infrastructure operations.

ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- Experience in technical program management working directly with software engineering teams
- Experience managing cross-functional programs and release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition
- Experience working directly with engineering teams
- Experience in system design

Preferred Qualifications

- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Data Services UK Limited

Company Website: https://aws.amazon.com/

Company Address: 1 Principal Place, Worship Street, London EC2A 2FA, United Kingdom

Amazon Data Services UK Limited is a United Kingdom-registered subsidiary within the broader Amazon corporate group that supports Amazon’s technology operations in the UK and regionally. As a corporate legal entity, it is primarily associated with the operation, management and provision of technology infrastructure, cloud computing resources and related platform services that underpin Amazon Web Services (AWS) offerings and Amazon’s retail and digital services in the UK market. The company functions as an operational and administrative vehicle for delivering and managing technical services, infrastructure capacity, and support activities required to run scalable online platforms and cloud services. Its activities are tightly integrated with Amazon’s global technology organization and with AWS, enabling the delivery, operation and maintenance of data center capacity, networking, hosting, platform management, and ancillary technical and administrative functions required by cloud and e-commerce operations. At a high level, Amazon Data Services UK Limited’s core business activities include provision and management of cloud infrastructure components and platform services; operation and oversight of local technical systems and facilities; administration of service delivery, billing and account management interfaces for customers using Amazon’s cloud and platform services in the UK; and coordination with Amazon’s global engineering, security and compliance teams to meet local regulatory, data residency and operational requirements. In practice this means the entity participates in the deployment and operation of compute, storage, networking and platform management capabilities, including management of servers and virtualization layers, storage arrays, database services, and networking infrastructure that together form the backbone for cloud-hosted applications and online retail services. The company’s main products and services are delivered under the larger Amazon and AWS product families rather than as standalone retail-branded offerings unique to the UK subsidiary. These include enabling the delivery of AWS cloud services (for example, compute, storage, databases, networking and platform services), supporting managed services and professional services engagements, and facilitating local contracting, billing and customer support operations for business and enterprise customers. In support of these services the entity also provides administrative and operational support such as technical account management, compliance and security operations, data centre operations coordination, and legal and finance functions necessary for commercial engagement with customers in the United Kingdom. Amazon Data Services UK Limited commonly works in conjunction with other Amazon group companies and AWS regional organizational units. Where AWS offers localized services, such as data residency options or region-specific compliance and security controls, the UK entity helps implement and manage the operational and contractual elements that enable those services to be delivered locally. This includes collaborating with Amazon’s global teams on engineering deployments, incident response, capacity planning and ensuring that required certifications, audit controls and regulatory obligations are addressed for customers who rely on AWS and Amazon’s hosted platforms in the UK. The company’s customers and stakeholders encompass a broad set of users: enterprise and public sector customers procuring cloud infrastructure and platform services; software developers and startups building on AWS; internal Amazon business units that rely on hosted platform capability; and partners and systems integrators that resell, integrate or manage Amazon and AWS services for end customers. Through these relationships, the entity supports a range of use cases from basic web hosting and content delivery to advanced analytics, machine learning workloads, large-scale e-commerce operations, and other infrastructure-intensive services. From an organizational perspective, Amazon Data Services UK Limited typically performs the local legal, tax and administrative duties required for operating AWS and Amazon services in the UK market. This includes contracting, billing, financial reporting, tax compliance, and responding to legal and regulatory requests as a UK-registered corporate entity. Operationally, the company interfaces with local data centre operators, utilities and connectivity providers to ensure the physical and network infrastructure necessary for resilient cloud operations. Security, privacy and compliance are also central operational priorities, especially given the regulatory landscape for data protection and information security in the UK and the European Economic Area. While the public-facing products and branding are those of Amazon and AWS, Amazon Data Services UK Limited is an important part of Amazon’s local corporate structure enabling the delivery of cloud computing and platform services, local commercial engagement and compliance with UK-specific legal and operational requirements. For the most up-to-date descriptions of AWS and Amazon services that the company helps enable, refer to Amazon’s global websites and official corporate filings for the UK entity.

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