Sr AI Editorial Lead (Portuguese), AI Shopping, International

ID: 5240

Type: Full-time

Category: Others

Company Name: Amazon Development Centre (London) Limited

Location: GBR, London - London - United Kingdom

Education Level: Lead

Job Description

The AI Conversational Shopping team is looking for an Sr AI Editorial Lead to drive its efforts in delivering a seamless, fluent, and locally-relevant experience for AI-assisted shopping in new marketplaces and languages. This is an opportunity to join the high-performing team behind Rufus and Amazon’s Generative AI broader shopping initiatives. Our objective is to make it easy for customers worldwide to find and discover the best products, meet their unique needs with product research, providing comparisons and recommendations, answering specific product questions, and more. This role is inherently high-visibility and highly cross-functional, requiring collaboration and influence across global product, design, science, and engineering teams, to support evaluation, automation and curation efforts in the AI development process.

This role requires bilingual fluency in English and Portuguese, exceptional writing and communication skills in both languages, excellent judgement, strong interpersonal skills, deep curiosity about how things work in the AI space, and a passion for serving customers. You must enjoy context-switching and partnering at all levels of the organisation to deliver results. This is an opportunity to gain valuable experience in AI and its application in diverse business settings.

We are looking for candidates who are passionate about the intersection of language and technology and who are keen to learn and innovate in the field of artificial intelligence. A successful candidate will thrive in ambiguity and care deeply about curating experiences for customers with content that is clear, concise, and relatable. This person will have a knack for simplifying complex statements and revel in the opportunity to create and implement language and product guidelines. This person will deliver delightful conversational experiences through LLM data curation and editing, evaluation, and prompt engineering. Part tastemaker, part team lead, they will set the quality bar and align our Large Language Models towards the conversational style they should adopt in new marketplaces while enabling scalable innovation across all global marketplaces.

Key job responsibilities
- Curate and evaluate short-form content along a defined criteria that will be used to assess, optimize and train our AI models
- Define, align and guide global stakeholders in implementing language and evaluation guidelines for Generative AI shopping experiences
- Uphold response quality by exercising judgment and using customer feedback to continually drive improvements across team processes
- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of evaluation and annotation tasks
- Create, design and use frameworks for Prompt tuning and management to improve the fluency of our AI models
- Guide the development of automation and internal tools that will support evaluation and editorial curation, by providing user requirements and feedback
- Work closely with product, science and engineering stakeholders to prioritise, complete projects within deadlines and launch new AI features and experiences internationally

Basic Qualifications

- Strong experience in Product/Program Management, Marketing, Communications or Journalism.
- Bachelor’s Degree in IT, Business, Marketing, Journalism, Communications or comparable fields
- Bilingual fluency in English and Portuguese
- Exceptional written and verbal communication skills
- Highly effective at writing, editing and assessing short form content across diverse subject matters
- Experience in defining and owning project objectives, requirements, and delivery
- High attention to detail while managing multiple, competing priorities simultaneously
- Experience in customer-facing product management, including defining, launching, and optimizing new features

Preferred Qualifications

- Experience working in Generative AI, particularly relating to Evaluations, Product Management, Content Management, Prompt Engineering, Editorial, Tutoring, Expert/Human Annotations
- Experience in documenting learnings, strategies, and proposals to present to leadership and stakeholder teams
- Experience working with product, science and engineering teams to develop, launch, or improve tooling and/or user features for customers

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Development Centre (London) Limited

Company Website: https://www.amazon.co.uk/

Company Address: GBR, London

Amazon Development Centre (London) Limited is a UK-registered subsidiary and local development organization within the global Amazon group, established to provide engineering, product development and research capabilities for Amazon’s consumer, retail and cloud technology platforms. As a named “development centre,” the entity is configured to recruit and host multidisciplinary technical teams in London and to operate as a focussed engineering hub that contributes software, services and research outputs used across Amazon’s family of products. The legal name denotes its role as an operational UK company within Amazon’s broader corporate structure charged with creating, testing and maintaining software and systems for Amazon businesses. Overview and organizational role Amazon Development Centre (London) Limited functions as a centre of technical excellence and product engineering embedded in Amazon’s distributed global development footprint. The organisation brings together software engineers, data scientists, machine learning and research specialists, product managers, designers and operations staff. Its charter is to develop, localize and support software services and features that integrate with Amazon’s online retail services, subscription products (for example Prime), voice and digital assistants (for example Alexa-related functionality), and cloud-based capabilities where applicable. The centre operates in close coordination with other Amazon engineering and product teams worldwide, contributing code, design, experimentation, and operational support to Amazon’s consumer-facing and enterprise platforms. Core business activities Amazon Development Centre (London) Limited’s primary activities are centred on software and systems development, research and feature development for Amazon’s technology products. Typical activities include: - Designing, implementing and operating scalable backend services that support Amazon’s e-commerce platform, customer-facing applications and associated merchant and seller tools. - Building software for latency-sensitive, high-availability systems, encompassing API development, data pipelines and microservice architectures. - Conducting applied research and development in machine learning, natural language processing, recommendation systems and computer vision to improve personalization, search relevance and automated decision-making across Amazon products. - Providing engineering support and feature development for Amazon’s cloud services (AWS) where integration with consumer services or localised solutions is required. - Developing mobile and web client applications or components used by customers and partners in the UK and other markets. - Collaborating on product localization, regulatory compliance, data protection and privacy engineering required for services operating under UK and EU law. - Running experimentation, A/B testing and analytics to measure product performance and customer experience improvements. Main products and services Rather than producing standalone, branded consumer products under its own name, Amazon Development Centre (London) Limited contributes to Amazon’s portfolio by delivering software components, services and engineering innovations that are incorporated into Amazon-branded products and platforms. Key contributions typically include: - Backend services and APIs that enable features on Amazon retail websites and apps (search, browse, checkout, recommendations, shipping and fulfillment interfaces). - Machine learning models and data services that power personalization, product recommendations, fraud detection and demand forecasting. - Features and integrations for voice and assistant experiences (including localized adaptations for language and market-specific behavior) where applicable. - Tools and systems to improve seller and vendor experiences on Amazon’s marketplace, including analytics dashboards and inventory or pricing automation. - Software engineering work that supports operational systems such as content ingestion, catalog management and customer support tooling. - Prototypes, research outputs and experimental features that are iterated on and, when successful, scaled via Amazon’s global engineering channels. Market position and relationships As part of Amazon, the London Development Centre benefits from and contributes to one of the largest technology platforms in the world. It functions as a regional R&D hub within Amazon’s global engineering organisation: ideas, code and services developed in London are often integrated into broader Amazon offerings and delivered to customers internationally. The centre typically collaborates with other Amazon development centres, product teams and AWS specialists. It also engages with the local technology ecosystem — hiring graduates and experienced engineers, partnering with universities and participating in community events and developer outreach common for Amazon engineering sites. Corporate context and mission alignment Amazon Development Centre (London) Limited operates under Amazon’s corporate mission and principles, which emphasise customer-centric design, long-term thinking and operational excellence. Amazon’s stated mission, as expressed across its public corporate communications, is to be “Earth’s most customer-centric company,” and the London development centre’s activities align with that mission by focusing on improving customer experience through software innovation and reliable services. The centre also follows Amazon’s operational practices and leadership principles governing product development, security, data protection and compliance with applicable UK and EU regulations. Employment and recruitment The development centre serves as an employer of technical and non-technical staff in the London area, recruiting across roles such as software development engineers, data scientists, machine learning engineers, product managers, UX designers, program managers and IT operations personnel. Recruitment often takes place through Amazon’s public careers portal and local hiring initiatives; the teams typically work in agile, cross-functional groups and may be involved in both greenfield projects and ongoing platform maintenance. Regulatory and operational notes As a registered UK entity, Amazon Development Centre (London) Limited operates within UK company law and privacy/data protection frameworks. Its engineering outputs are subject to Amazon’s internal security, compliance and quality assurance standards, and products that touch customer data are developed with privacy and regulatory considerations in mind. Summary In summary, Amazon Development Centre (London) Limited is a UK-based engineering and research subsidiary of Amazon focused on delivering software, services and machine learning-driven features that feed into Amazon’s consumer and cloud offerings. It functions as a technical hub in London that supports product development, experimentation and operations for Amazon’s global platforms while operating within the regulatory and commercial context of the UK market.

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