Trainer and Coach, WWFE Global Trainer Centre of Excellence

To meet the growing global demand for AWS services, we are seeking experienced, talented, and dedicated individuals with strong presentation and coaching skills to train and coach our customer-facing field teams and front-line managers. Your role will be to confidently equip these teams with the skills to effectively engage with and communicate the AWS value proposition and how it drives business outcomes for decision-makers, from line-of-business leaders to IT stakeholders.

Using our comprehensive Learning Library of programs, you will leverage your extensive experience and communication abilities to deliver impactful virtual and in-person learning experiences. These programs cover advanced skills including strategic account planning, objection handling, and advanced value proposition articulation. Your role will be to confidently facilitate these programs, help our field teams and front-line managers translate technical concepts into compelling business solutions, and contribute to the development and iteration of training programs.

By working closely with our field teams and sales leaders, you will use your strong presentation and coaching skills to ensure they can effectively communicate the business impact of AWS. This high-visibility, high-impact position allows you to combine your passion for teaching, your ability to engage an audience, and your deep understanding of how technology enables business transformation. While technical expertise is valuable, your ability to articulate how cloud technology can drive business outcomes for our customers is paramount.

As a key member of our innovative team, you'll have the opportunity to contribute significantly to the development of training solutions that leverage AI, social learning, adaptive learning, and other emerging technologies to enhance the learning experience and foster communities of practice.


Key job responsibilities
1. Deliver global enablement and training programs to support the development of our field teams and front-line managers.
2. Conduct employee training using a variety of instructional techniques and delivery methods, including classroom-based learning, virtual learning, and 1-1 coaching.
3. Create an engaging learner experience in each training class with various training strategies.
4. Work with key internal stakeholders to ensure accurate and effective delivery of training content.
5. Provide content and class feedback to course developers to help improve curriculum quality.
6. Build confidence within our field team members and front-line managers to engage with decision makers in technical and non-technical roles.
7. Lead the delivery of programs that incorporate AWS strategy, mission, and technology with our sales and business development methodologies.
8. Deliver training courses focused on accelerating the ability of our global field organization to articulate AWS value propositions.
9. Help field team members and front-line managers translate AWS solutions into business outcomes for customers.
10. Collaborate with the training team to ensure consistency in program delivery across different regions and formats.
11. Stay updated on AWS services and value propositions to effectively communicate them in training sessions.
12. Implement post-program activities to reinforce learning and encourage application of skills.
13. Gather and analyze feedback from training participants to continuously improve program effectiveness.
14. Demonstrate willingness and ability to travel up to 50% of the time to deliver in-person training sessions.
15. Contribute to the innovation of our training programs by assisting in the development of AI-enhanced, immersive self-paced interactive training, generative AI-powered classroom experiences, and microlearning modules.
16. Facilitate and nurture communities of practice to encourage ongoing learning and knowledge sharing among participants.


A day in the life
A typical day in the life of this role is dynamic and engaging. You might start your morning preparing for a virtual training session on advanced customer discovery techniques for front-line managers. After delivering the three-hour interactive workshop, you'll spend time reviewing participant feedback and making notes for improvement. In the afternoon, you could be collaborating with colleagues to develop content for an upcoming in-person sales leadership course. You may then have a one-on-one coaching session with a high-potential field team member, helping them translate complex AWS solutions into compelling business outcomes. The day might conclude with a strategy meeting to discuss new training initiatives and share best practices with other trainers. You might also spend time exploring how to integrate AI into upcoming training modules, developing micro-learning content for a new AWS service, or collaborating on the development of new immersive learning experiences that incorporate gamification elements. Additionally, you could be engaged in mentoring junior trainers, fostering community engagement through social learning platforms, and nurturing communities of practice. Throughout, you'll be continuously learning, adapting, and helping others grow.

About the team
The Global Trainer Center of Excellence (GTCoE) is a vital component of the AWS Worldwide Field Enablement (WWFE) organization. As part of WWFE, the GTCoE is dedicated to developing, piloting, scaling, operationalizing, and delivering high-quality training programs that empower AWS field teams globally. The GTCoE focuses on creating innovative, scalable, and consistent learning experiences that align with AWS's evolving business strategies and customer needs. By leveraging a diverse team of experienced trainers and WWFE instructional designers, the GTCoE ensures that AWS field personnel are equipped with the latest skills, knowledge, and methodologies to effectively engage with customers and drive business growth.

The GTCoE plays a crucial role in maintaining AWS's competitive edge by continuously upskilling the global field organization, fostering a culture of continuous learning, and directly contributing to the company's overall success in the cloud computing market. The GTCoE is at the forefront of innovation in training methodologies, leveraging AI, virtual and augmented reality, adaptive learning, and other emerging technologies to create immersive, personalized learning experiences and accelerate program development. We also explore advanced learning analytics and neuroscience-based learning design to optimize our training effectiveness, while fostering communities of practice through social learning platforms.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

- Bachelor's degree in a relevant field or equivalent work experience
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience giving skills and communicating complex concepts clearly and effectively to diverse audiences across different functions
- Experience communicating complex concepts clearly and persuasively to different audiences
- Excellent verbal and written communication skills

Preferred Qualifications

- 5+ years of customer-facing environment experience
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Experience in managing or coaching sales teams or front-line managers
- In-depth understanding of sales methodologies and customer engagement techniques
- Strong familiarity with artificial intelligence, cloud computing concepts and their business applications
- Experience with innovative learning technologies, curriculum development or instructional design
- Proficiency in multiple languages (Spanish and/or Portuguese) and experience working across diverse cultural contexts

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.