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Training and Quality Specialist - Finance Operations

ID: 5344

Type: Full-time

Category: Others

Company Name: AOSP - Manila - H17

Location: PHL, Manila - Manila - Philippines

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Job Description

Job Requirement:
- Report to office in Pasay City 5x a week (mid/night shift possible)
- Demonstrated expertise in finance operations with Accounts Receivable and/or Accounts Payable experience (AR/AP)
- Proven track record in finance quality assurance and audit processes

Amazon is seeking for a Training and Quality Specialist to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making. Your primary objective is to ensure teams consistently achieve and surpass quality targets through data-driven analysis, rigorous auditing, and implementation of effective action plans. You will collaborate with leadership and cross-functional teams to identify operational gaps, develop comprehensive Path-to-Green (PTG) strategies, and implement sustainable solutions that enhance performance and customer experience.

Key job responsibilities
• Conducts quality audits
• Delivers process training program advocating positive response rate from internal and external customer
• Innovates and executes learning solutions to address knowledge and skills gaps to better customer experience
• Conduct thorough Dive Deep sessions and quality calibrations to identify root causes of performance gaps
• Supports New Hire certification program
• Designs, implements and maintains learning materials
• Modifies training style to accommodate different learning techniques and methodologies in instructor-led training (i.e. Role play, simulation, group exercises and videos)
• Partners with Team Leads and other levels of management to ensure achievement of learning and development goals, operational goals
• Tracks learning session’s feedback for relevance and impact. Recommends change to existing modules and develops new courses.
• Identifies training needs based on current performance and provide solutions to address knowledge gaps and skills issues.
• Supports Transition to Production by observing, measuring and monitoring the analyst as needed
• Demonstrate agile support through cross-functional collaboration and quick response to emerging quality and training needs across teams
• Provide hands-on operational support during peak periods or critical business needs, including direct case/accounts processing when required
• Support and deliver other tasks that will be assigned as required by the business

Basic Qualifications

- Bachelor's Degree, Banking and Finance, HR, Knowledge Management or Psychology
- Accounts Receivable and/or Accounts Payable background is a must
- 2+ years of working experience related to communication programming and projects
- 3+ years of prior working experience in Training and Quality role.
- Excellent communication skills (both spoken and written is a must)
- Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
- Proven track records of creating process improvement projects or interventions.
- Proficiency in MS Office
- - Bachelor's Degree, Banking and Finance, HR, Knowledge Management or Psychology
- - Accounts Receivable and/or Accounts Payable background is a must
- - 2+ years of working experience related to communication programming and projects
- - 3+ years of prior working experience in Training and Quality role.
- - Excellent communication skills (both spoken and written is a must)
- - Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
- - Proven track records of creating process improvement projects or interventions.
- - Proficiency in MS Office

Preferred Qualifications

- Subject matter expertise in Finance and Accounting processes
- Excellent root cause analysis skills
- Experience with financial systems (Oracle Financials, SAP, or other ERP tools)
- Experience working with multi-cultural, multi-national teams
- Excellent organizational and time-management skills
- Experience in AI products and solutions
- Flexible in schedule and work load

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: AOSP - Manila - H17

Company Website: https://source.android.com/

Company Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States

Android Open Source Project (AOSP) is the official open-source initiative that provides the core Android platform source code and related development resources. Launched and primarily maintained by Google in collaboration with a broad open-source community, AOSP supplies the foundational software components used to build Android-based operating systems for mobile devices, tablets, televisions, automotive systems and other embedded devices. The project serves as the upstream reference implementation of Android and is the primary distribution point for the source code, build instructions, documentation, and governance policies that device manufacturers, system integrators, independent developers and downstream vendors rely on when implementing or customizing Android. Company overview and governance AOSP is not a standalone commercial company but an organized open-source project hosted and stewarded by Google. The project’s publicly available resources and documentation are hosted on source.android.com and related repositories mirrored through the Android Open Source Project’s Git infrastructure. The Android platform lifecycle, release cadence, and core source tree are managed within the AOSP repositories; Google engineers and external contributors collaborate through the project’s established workflows, issue trackers and contribution processes. The AOSP repositories and documentation define the upstream codebase from which commercial Android distributions originate. Core business activities (project activities) Although AOSP is not a profit-seeking company, its core activities are those typical of a major open-source platform project: maintaining and publishing the Android platform source code; defining build systems, platform APIs and compatibility requirements; coordinating releases; producing platform security updates; maintaining documentation and developer guides; and operating the public source repositories and developer portals. AOSP produces the platform binaries and reference builds that can be compiled by manufacturers and developers. The project also documents compatibility standards and provides the baseline Android framework, libraries, system services and kernel integration points required for device implementations. Main products and outputs The principal outputs of AOSP are the complete host of open-source components that together constitute the Android platform. This includes: - The Android platform source code (frameworks, runtime, system services and core libraries) published through the AOSP Git repositories. - Build and release tooling, scripts and instructions used to compile AOSP into system images and factory images for supported device configurations. - Reference device trees, vendor interface specifications, and kernel sources needed by original equipment manufacturers (OEMs), system-on-chip (SoC) vendors and porting engineers to adapt the platform to specific hardware. - Documentation, developer guides, API references and migration guides hosted at source.android.com for application developers, system integrators and platform maintainers. - Security bulletins, patches and the ongoing security maintenance channels that project participants and downstream vendors use to track mitigations and fixes. Users and downstream ecosystem AOSP is used as the upstream reference for a wide range of stakeholders: device manufacturers who build Android phones, tablets, TVs and other devices; chipset and component vendors who integrate drivers and BSP (board support package) code; community projects that produce custom ROMs and derivatives; and independent developers who build apps and platform-level modifications. Commercial Android distributions typically combine AOSP-supplied components with proprietary applications and services provided by manufacturers, carriers or third-party vendors. AOSP’s role is to provide the permissively licensed platform and a predictable set of interfaces so that ecosystem participants can develop interoperable devices and applications. Development model and contribution processes AOSP follows conventional open-source development practices: source code is published in public Git repositories, issue trackers and code review systems are used to manage changes, and release branches map to major Android platform releases. The project documents how contributors can submit patches, participate in reviews, and follow coding, testing and security guidelines. Google coordinates major releases and maintains compatibility requirements while accepting community contributions where appropriate. Compatibility and vendor relationships AOSP documentation defines the base platform behavior; downstream commercial manufacturers often augment the platform with closed-source drivers, firmware and proprietary apps. For vendors that wish to ship devices that are certified to run Google Mobile Services (GMS), additional compatibility and bundling requirements are enforced separately by Google; however, the AOSP project itself remains the open upstream source independent of any proprietary service bundle. Official resources and support channels AOSP’s official site (source.android.com) provides comprehensive documentation for building the platform, porting to new hardware, and handling security or release engineering tasks. The site hosts developer guides, API references, and instructions for obtaining platform source trees and build artifacts. Security researchers and integrators can also find official security reporting channels and bulletins through the project’s published resources. Position in the industry As the upstream open-source reference for the Android platform, AOSP occupies a central role in the mobile and embedded software ecosystem. Its published source code and documentation are the starting point for most Android-based commercial products and community-driven projects, making it a foundational technology component for a large portion of the global smartphone and embedded device market. Limitations and scope Because AOSP is an open-source project rather than a commercial entity, it does not itself sell devices or consumer services. Instead, it provides the platform, source code and documentation that enable vendors and developers to build and distribute Android-based products. Organizations using AOSP typically integrate additional proprietary or third-party components to meet business, regulatory or market requirements.
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