Team Manager, JWO CXQO Field

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Physical Stores is more start-up than big-company, a group of entrepreneurial, perceptive, and creative leaders with innovation at our core. We’re pushing the state of the art in helping customers shop in engaging, fast, and safe ways. To date we’ve created stores that let you use an app to enter, take what you want from our fresh selection, and go (Amazon Go); a smart shopping cart that uses computer vision algorithms and sensor fusion to let you skip the checkout line (Amazon Dash Cart); and contactless services that let you pay, enter or identify yourself (Amazon One). Note: The specific team is internally and tech focused to deliver scalable solutions.

Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a online cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an innovative program that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design.

We are looking for Team Manager (TM) who is passionate, data driven, self-motivated and can influence stakeholders and business teams. The individual will be responsible for coaching, building, and leading high performing teams resulting in a world class customer experience. They will lead their teams using Amazon leadership principles, CXQO vision, Tenets, and provide direction to achieve individual and team performance goals. They create a working environment in which employees are treated with dignity, respect, and fairness, resulting in an engaged and motivated workforce.

Key job responsibilities
1. Coaching
Use coaching to support their teams to achieve business or organizational results related to quality, productivity, compliance, and development.
• Apply a balanced coaching style based on the individual and situation; use a question-based approach when coaching to influence and motivate.
• Work closely with Training and Quality team to identify areas for coaching to assist associates improve their performance.
• Educate associates to maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

2. People Management
• Direct manage up to 25 associates.
• Enable a self-driven, customer-focused and innovative team.
• Create a culture of continuous process improvement.
• Remove roadblocks for the team by guiding them on what issues should be escalated to support teams and what they can solve on their own.

3. Develop Talent
• Participate in talent development by identifying, supporting, and mentoring associates.
• Encourage career progression by working with each associate in understanding their career interest and aspirations.

4. Key Performance Indicators (KPI)
• Achieve/exceed or significantly improve specific metrics as outlined by operations.
• Drive continuous improvement in primary KPIs for your team by supporting the continuous improvement cycle.
• Dive deep into the data and involve into analysis and inferences.

5. Performance Management
• Perform regular 1:1's with each of your associates; promptly addressing any performance, conduct, or attendance concerns
• Review key business metrics throughout the day; proactively escalate systemic issues and/or implement corrective action plans when required.
• Manage individual associate performance (quality, productivity, compliance, and Amazon behavior expectations).
• Leverage disciplinary processes to manage team performance accordingly, which may require partnership with HR.
• Manage individual performance KPIs as defined by leadership.
• Present team performance in monthly and weekly forums including action plan, where required.

6. Engagement
• Create a positive team environment by promoting and championing teamwork and Amazon’s Leadership Principles.
• Advocate for individual engagement (i.e., wellbeing, work/life balance, recognition of contribution, effective communication, etc.).
• Celebrate associate and team successes on a regular basis.
• Daily coordination of department duties, allocating team resources to handle task load, leading meetings, assigning tasks, coordinating breaks and lunches, and communicating with internal and external partners

A day in the life
The TM will spend 80% of their time focused on the objectives outlined in the description (a majority of this time should be spent on coaching and engaging with the team) and 20% spent on 1) any additional business objectives outlined by their specific operational unit and on 2) personal development activities in agreement with their Group Manager.

We are open to hiring candidates to work out the following location:

Hyderabad, TS, IND

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- Bachelor's degree, or 2+ years of equivalent experience
- 2+ years of people management, or 2+ years of retail or operations experience

Preferred Qualifications

- Work flexible shifts including night shifts/weekends
- Experience using complex modeling and analysis to inform key business decisions
- Experience working with customers with a passion for delivering exceptional service
- Experience in a fast-paced, high-tech company, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience working with technology teams and solving operational issues using technology
- - Ability to travel occasionally, including overnight trips.
- - Keen eye for numbers and should excel at running operations of an ops team efficiently.
- - Self-driven leader with demonstrated ability to proactively drive and manage an operations team.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.