Cloud Operations Architect , AWS Enterprise Support CEE

ID: 5522

Type: Full-time

Category: Others

Company Name: AWS EMEA SARL (Poland Branch)

Location: POL, Warsaw; POL, Krakow - Kraków - Poland

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Job Description

An AWS Cloud Operations Architect is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Cloud Operations Architects partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities
* You’ll build solutions, provide technical guidance and advocate for the customer
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers, understanding their business needs and technical challenges
* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
* Consult with a range of partners from developers through to C-suite executives
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
* With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud
* Uplift customer capabilities by running workshops, immersion days, etc.

The minimum base pay salary for this position is listed below. As a total compensation company, Amazon's package may include further pay components such as a sign on payment and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements.

Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), commuter benefits where applicable, and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).

The minimum base pay for this position is PLN 18,141.66 monthly.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- * Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- * Fluency in Russian language

Preferred Qualifications

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: AWS EMEA SARL (Poland Branch)

Company Website: https://aws.amazon.com

Company Address: 38 Avenue John F. Kennedy, L-1855 Luxembourg

AWS EMEA SARL (Poland Branch) is the Poland-registered branch of AWS EMEA SARL, the European legal entity of Amazon Web Services (AWS). AWS is the cloud computing division of Amazon.com, Inc., and AWS EMEA SARL is the corporate vehicle used by AWS to operate, sell and support cloud services across many countries in Europe, the Middle East and Africa. The Poland Branch is the localized presence established to serve customers, partners and public sector organizations in Poland by providing regional sales, account management, technical engagement, professional services, partner enablement, training and local customer support aligned with AWS’s global cloud offerings. Company overview AWS EMEA SARL (Poland Branch) functions as a local operating branch of the broader AWS organization, enabling direct commercial, technical and operational engagement with Polish enterprises, startups, educational institutions and government bodies. As part of AWS’s international footprint, the Poland Branch supports the adoption of AWS cloud infrastructure and platform services in the Polish market, helping customers migrate workloads, build cloud-native applications and leverage managed services for compute, storage, databases, analytics, machine learning, security and developer productivity. Core business activities The Poland Branch’s core activities mirror AWS’s global business model but are adapted to local market needs. These activities include business development and sales for AWS cloud services; technical pre-sales and solutions architecture support to help customers design secure, scalable architectures; post-sales customer success and technical account management; delivery of professional services and partner-led implementations; and provision of training and certification programs to develop cloud skills across public- and private-sector organizations. The branch also engages with the local AWS Partner Network (APN) community—system integrators, managed service providers, independent software vendors and consulting firms—to drive joint go-to-market activities, partner enablement and co-development of cloud-based solutions tailored for Polish industries. Additionally, AWS’s local presence typically participates in regulatory and compliance discussions and helps customers adopt AWS services in ways that meet applicable national and EU regulatory frameworks, data residency considerations and security requirements. Main products and services While products and services are developed and operated at the global AWS level, the Poland Branch focuses on making those offerings available, consumable and supported locally. Key AWS product families the branch helps customers procure and use include: - Compute: Virtual servers and serverless compute options such as Amazon EC2 and AWS Lambda. - Storage and Content Delivery: Services including Amazon S3, Amazon EBS and Amazon Glacier for object, block and archival storage; Amazon CloudFront for content delivery. - Databases and Analytics: Managed database services such as Amazon RDS, Amazon Aurora, Amazon DynamoDB, and analytics platforms including Amazon Redshift and AWS analytics services for big data processing. - Networking & Content Delivery: VPC, AWS Direct Connect and load balancing solutions for network architecture and secure connectivity. - Machine Learning & AI: Managed machine learning platforms and tools like Amazon SageMaker and AI services for vision, language and forecasting. - Security, Identity & Compliance: Security services and governance tools including AWS Identity and Access Management (IAM), AWS Key Management Service (KMS), AWS Shield and AWS Config to help customers meet security and compliance requirements. - Developer & Management Tools: Services for CI/CD, monitoring and infrastructure automation such as AWS CloudFormation, AWS CodePipeline and Amazon CloudWatch. - Migration & Hybrid: Tools and professional services to assist with migrating existing on-premises workloads to AWS and building hybrid cloud architectures. Local engagement and support The Poland Branch supports a range of customer segments from early-stage startups to large enterprises and public sector organizations. Typical local engagement includes technical workshops, proofs of concept, pilot projects, migration programs, managed services arrangements and industry-specific solution development. The branch also coordinates local events, training sessions and participation in the AWS Partner Network to grow cloud skills in the Polish market. Additionally, the branch facilitates relationships between global AWS teams and local customers to ensure alignment on product roadmaps, regional compliance matters and performance SLAs. Governance and relationship to global AWS AWS EMEA SARL (Poland Branch) operates under the legal and corporate governance of AWS EMEA SARL, which is incorporated in Luxembourg. As a branch, it is subject to Polish local registration and regulatory requirements while leveraging the global AWS product portfolio, infrastructure, security practices and operational processes. The branch enables customers in Poland to access AWS services through local contracting, invoicing and localized sales support while benefiting from AWS’s global engineering and operations. Relevance to the technology ecosystem The presence of AWS through the Poland Branch is part of AWS’s broader strategy to provide localized sales, support and compliance engagement across international markets, enabling organizations in Poland to adopt cloud computing as a foundation for digital transformation. By supporting cloud migrations, modern application development, data analytics and machine learning initiatives, the branch plays a role in accelerating innovation, reducing infrastructure management overhead and enabling organizations across industries to scale and compete using cloud-native technologies. Note: This summary describes AWS EMEA SARL (Poland Branch) as a local branch of Amazon Web Services EMEA SARL and focuses on its role in delivering and supporting AWS cloud services in Poland. Specific details about the branch’s registered address, local management or operational facilities are not provided here; for official legal and contact information, consult AWS’s corporate filings, the company’s official website and local business registries.

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