Sr Sales Specialist - Amazon Connect, Amazon Connect

ID: 5544

Type: Full-time

Category: Others

Company Name: Amazon Web Services Colombia S.A.S.

Location: COL, Bogota - Bogotá - Colombia

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Job Description

Amazon Connect is one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.

With a robust and ever-growing product roadmap, the Connect Sales Specialist must be a seasoned Enterprise Salesperson equipped to position Amazon Connect impact drivers to technical and business stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points and deliver improved customer service. Amazon Connect offers a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses. The ideal candidate has enterprise sales experience in related areas (i.e. customer experience management, contact center), is a self-starter, and is willing to operate both tactically and strategically. As a key team member in this fast growing space, sellers have the opportunity to shape and develop the future of a service category that drives significant impact on our customers’ business.

Key job responsibilities
Drive revenue in a defined territory with multiple account teams and partners
Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and accelerate implementations by working with cross-functional team to originate and close opportunities that drive Amazon Connect revenue.
Build deep relationships with customers to fully understand their business, solutions, and technical needs.
Develop and execute against a comprehensive account/territory plan supporting multiple account teams to drive achievement of revenue and win goals.
Create & articulate compelling value propositions that address specific needs of your customers.
Build, manage, and close a pipeline of Amazon Connect revenue in your territory.
Drive business development initiatives in your territory in partnership with Go To Market Strategy team and Partner Development resources to help expand market penetration for Amazon Connect.
Prepare and give business reviews to AWS senior management teams.

About the team
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Amazon Web Services (AWS) is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.

Basic Qualifications

- 5+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- 5+ years experience selling into contact centers

Preferred Qualifications

- 5+ years of building profitable partner ecosystems experience
- Experience developing detailed go to market plans

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Web Services Colombia S.A.S.

Company Website: https://aws.amazon.com/

Company Address: Carrera 11, Nro. 79-35, Piso 9, Bogotá, Colombia

Amazon Web Services Colombia S.A.S. is the Colombia-registered legal entity associated with Amazon Web Services (AWS), the global cloud computing division of Amazon.com, Inc. As a local legal and commercial presence for AWS in Colombia, the entity supports Colombian customers, partners, public sector organizations and enterprises by enabling procurement, billing, contracting and local engagement for AWS cloud products and services. The company functions as a regional representative of AWS’s global cloud platform, providing access to the same portfolio of infrastructure, platform and managed services that AWS operates worldwide while facilitating local commercial relationships and compliance with Colombia’s legal and tax frameworks. Company overview and positioning Amazon Web Services (AWS) is widely known as a leading provider of on‑demand cloud computing and related services. Amazon Web Services Colombia S.A.S. operates within that global ecosystem, acting as the formal Colombia-based entity through which customers and partners can transact with AWS, obtain localized support and access AWS programs adapted for the Colombian market. The entity enables organizations across industries—including enterprises, startups, academic institutions and government agencies—to adopt cloud technologies for application hosting, data storage, analytics, machine learning, networking and security. Core business activities The primary business activities of Amazon Web Services Colombia S.A.S. center on facilitating access to AWS’s cloud services and enabling customer adoption of cloud architectures. Activities include commercial sales and contracting; customer and partner engagement; local marketing and events; professional services coordination (including migration and architecture advice provided by AWS Professional Services and partner firms); and delivery of training and certification programs through AWS Training and Certification channels. The company also supports billing, invoicing and legal compliance in Colombia, helping customers meet local regulatory and tax obligations when procuring cloud services. Main products and services While Amazon Web Services Colombia S.A.S. is the local entity, the products and services it makes available are the same core offerings that define AWS globally. These product categories include: - Compute: Amazon Elastic Compute Cloud (EC2) virtual servers, AWS Lambda (serverless compute), Elastic Beanstalk and managed container services such as Amazon Elastic Kubernetes Service (EKS) and Amazon Elastic Container Service (ECS). - Storage and content delivery: Amazon Simple Storage Service (S3), Amazon Elastic Block Store (EBS), Amazon FSx, and Amazon CloudFront content delivery network. - Databases and caching: Amazon Relational Database Service (RDS) for managed SQL databases, Amazon Aurora, Amazon DynamoDB (NoSQL), Amazon ElastiCache and Amazon Redshift for data warehousing. - Networking: Amazon Virtual Private Cloud (VPC), AWS Direct Connect for dedicated connectivity, Amazon Route 53 DNS and AWS Transit Gateway. - Analytics and big data: Amazon EMR, Amazon Kinesis, AWS Glue and Amazon Athena for data processing, streaming and analytics. - Machine learning and AI: Amazon SageMaker for model building and deployment, and a range of AI/ML services such as Amazon Rekognition, Amazon Comprehend and Amazon Lex. - Security, identity and compliance: AWS Identity and Access Management (IAM), AWS Key Management Service (KMS), AWS CloudTrail and AWS Config, as well as services for DDoS protection (AWS Shield) and firewalling (AWS WAF). - Developer and management tools: AWS CloudFormation, AWS Systems Manager, Amazon CloudWatch for monitoring and observability, and AWS Code series tools for CI/CD. - Marketplace and partner solutions: AWS Marketplace for third‑party software and the AWS Partner Network (APN), which enables local systems integrators, managed service providers, and independent software vendors to resell and implement AWS solutions. Customer engagement, support and professional services Amazon Web Services Colombia S.A.S. facilitates customer engagement through direct sales channels, partner-led engagements and local events. Customers in Colombia can procure AWS services under local contracts, access localized invoicing, and enroll in AWS Support plans (Basic, Developer, Business, Enterprise) to obtain technical support, architecture reviews and best-practice guidance. For complex migrations and cloud-native transformations, AWS Professional Services and APN partners provide consulting, migration planning (including lift‑and‑shift and replatforming), implementation and ongoing managed services. Compliance, governance and regional infrastructure AWS publishes global compliance and security documentation for its services, and the Colombian entity helps customers navigate local regulatory requirements, data residency considerations and procurement rules. AWS operates a global network of regions and availability zones; the nearest AWS region serving Colombia customers historically has been South America (São Paulo). AWS also offers a broad set of governance, encryption and auditing services to help organizations meet regulatory and industry-specific controls. Training, certification and partner ecosystem To build local cloud skills, Amazon Web Services Colombia S.A.S. supports AWS Training and Certification programs and works with local APN partners to deliver technical training, workshops and bootcamps. The APN ecosystem in Colombia provides implementation expertise, managed operations and industry-specific solutions for finance, healthcare, media, telecommunications, education and the public sector. Commercial models and pricing AWS services are available through flexible commercial models, including pay‑as‑you‑go on‑demand pricing, reserved instance commitments, and spot/market pricing for spare capacity. Customers can combine different pricing models and utilize cost-management tools such as AWS Cost Explorer and AWS Budgets. The local entity supports procurement under local contracting terms and enables organizations to align cloud consumption with local accounting and procurement practices. In summary, Amazon Web Services Colombia S.A.S. represents AWS’s local presence in Colombia, enabling Colombian organizations to procure, deploy and operate the broad portfolio of AWS cloud services with local commercial and support arrangements. The entity connects customers and partners in Colombia with AWS’s global infrastructure, product portfolio and professional resources to accelerate cloud adoption, application modernization, analytics, machine learning and secure, scalable IT transformation.

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