Cloud Support Engineer (German & English speaking)

ID: 5577

Type: Full-time

Category: Others

Company Name: AWS European Sovereign Cloud Development Center GmbH - M94

Location: DEU, BE, Berlin - Berlin - Germany

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Job Description

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.

Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.

Eligibility requirements:
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves On-call responsibility.

Key job responsibilities
First and foremost this is a customer support role – in The Cloud.

On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.

This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.

A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or experience effectively communicating complex concepts through written and verbal communication
- This role requires you to be a national of an EU member state
- Excellent Oral/Written communication skill in the English and German language

Preferred Qualifications

- Experience in system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
- Experience in one or more of the following: Big Data, DevOps, Security, Systems Administration, software development, cloud technology

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: AWS European Sovereign Cloud Development Center GmbH - M94

Company Website: https://aws.amazon.com/

Company Address: DEU, BE, Berlin

AWS European Sovereign Cloud Development Center GmbH is presented in public-facing contexts as an Amazon Web Services (AWS) organizational entity focused on the design, engineering and operationalization of sovereign cloud capabilities for customers in Europe. The company name identifies it as a German limited liability entity (GmbH) associated with AWS’s broader strategy to deliver cloud infrastructure and managed services that meet strict national and regional requirements for data residency, security and regulatory compliance. As a technology-oriented development center tied to AWS, its core remit is the localized development, integration and support of cloud solutions that enable European public sector institutions, regulated industries (such as finance, healthcare and critical infrastructure), and enterprises with sovereignty requirements to operate on cloud platforms while meeting local legal, contractual and technical controls. Core business activities for an AWS sovereign cloud development center typically include software engineering, platform and infrastructure design, security and compliance engineering, product management, and customer/partner engagement focused on sovereign-cloud architectures. Workstreams often cover the deployment and lifecycle management of cloud infrastructure (compute, storage, networking), development of control-plane and data-plane features that ensure data localization and access governance, implementation of enhanced identity and access management patterns, cryptographic key management that can be controlled or hosted within the customer’s jurisdiction, and automation to ensure consistent, auditable delivery across dedicated and hybrid environments. The center also commonly develops integration patterns and reference architectures for running AWS services — such as virtual compute instances, managed container and Kubernetes services, managed databases and object storage — within constrained environments that require geographic isolation or customer-controlled access. Main products and services associated with an AWS sovereign-cloud development operation are not standalone commercial products separate from AWS’s global catalog but rather specialized deployments, engineering deliverables and service constructs built on AWS’s core public cloud portfolio. These include: engineered, localized cloud regions and availability zones that ensure customer data remains physically stored within a specified country or set of countries; hardened and certified environments that help customers meet GDPR and other national data-protection requirements; tailored operational controls and Service Level Agreements (SLAs) for public sector and regulated customers; managed service offerings and professional services to migrate, modernize and operate workloads under sovereign constraints; and tooling and automation for compliance reporting, logging, and audit readiness. The development center also works on integrating AWS foundational services (compute, storage, database, analytics, machine learning, networking and developer tooling) with additional layers for control and assurance required by sovereign deployments. A major emphasis for organizations in this space is compliance and certifications. AWS’s public documentation highlights compliance with internationally recognized standards and local regulatory requirements; for European sovereign-cloud contexts this typically centers on GDPR compliance, adherence to ISO/IEC standards (for example ISO/IEC 27001), and support for customers’ needs to satisfy national cybersecurity, procurement and operational controls. The development center’s role includes building and validating controls, automating evidence collection, and supporting third-party audits and certifications that prospective customers require. Operationally, a sovereign cloud development center works closely with multiple stakeholder groups: AWS product and service teams that provide core managed services; local and national government customers that define policy and regulatory requirements; system integrators and certified partners that implement and operate solutions for end customers; and security, legal and compliance specialists who translate regulatory obligations into technical and operational controls. The center also collaborates with data center and network partners to ensure that the physical infrastructure—such as carrier connectivity and on-premises interconnects—meets locality and resilience requirements. Common use cases targeted by a European sovereign-cloud development capability include hosting of sensitive government systems and citizen data, secure data processing for regulated financial services (transaction processing, market data, risk workloads), protected healthcare data repositories and analytics, and critical infrastructure control systems where data sovereignty and operational independence are key. To meet these needs, the center develops hardened deployment patterns (including air-gapped and physically isolated environments when required), advanced key and secrets management options, role-based administrative separation, and transparent audit trails for all privileged operations. Although the legal entity name indicates a localized German corporate form (GmbH) and includes the phrase "European Sovereign Cloud Development Center," public materials from AWS describe sovereign-cloud work as a global initiative delivered through a combination of AWS regions, local engineering centers, and partner-led implementations. The development center’s technical output feeds into AWS’s broader product and compliance offerings and is intended to lower barriers for organizations that must maintain strict control over data location, access and governance while leveraging cloud-native services. In summary, AWS European Sovereign Cloud Development Center GmbH represents an AWS-affiliated technology organization concentrated on building, tailoring and supporting cloud infrastructure and operational controls that satisfy European sovereign and regulatory requirements. Its activities span engineering localized cloud deployments, developing compliance and security controls, producing operational tooling and automation for auditability and resiliency, and working with government and industry partners to enable migration and ongoing operations of sensitive workloads on AWS-based sovereign environments. The center’s outputs are closely integrated with AWS’s portfolio of cloud services, professional services and partner ecosystem, aimed at enabling regulated and public-sector customers to adopt cloud technologies while meeting their jurisdictional obligations.

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