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Sr. Manager, Strategic Planning & Operations, Core Science and Engineering

ID: 5632

Type: Full-time

Category: Others

Company Name: Amazon.com Services LLC - A57

Location: USA, NY, New York - New York - United States

Salary: 152,600.00 - 206,500.00 USD annually

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Job Description

Join Amazon's Talent Solution’s Core Science and Engineering organization as a Senior Business Operations Manager at the forefront talent evaluation and development for the world's most customer obsessed company. This highly visible role will shape the future of Amazon's talent using advanced machine learning technologies and by partnering directly with PXT (People Experience and Technology) and Amazon leadership to drive transformative initiatives, operational excellence, and strategic innovation. You'll have the unique opportunity to influence how hire and develop the best across all of Amazon's businesses across the globe.

Key job responsibilities
As a key strategic partner to Amazon's Talent Solution’s Core Science and Engineering, you will architect and execute solutions that directly impact our most strategic talent initiatives. This role demands both big thinking and precise execution, as you'll be responsible for:

• Driving strategic planning and execution across Core Science and Engineering, including 3-Year Planning and annual planning (OP1/OP2)
• Owning mission-critical business operations and inspection mechanisms that keep our organization operating at peak performance
• Leading innovative initiatives that strengthen our organization's capabilities to improve quality of talent
• Developing scalable frameworks that become the standard for how we operate and grow
• Partnering with partner teams to translate data insights into actionable solutions that drive meaningful change

The ideal candidate thrives in a fast-paced environment where they can toggle between strategic thinking and tactical execution, using data to drive decisions and influence across multiple stakeholders and geographies. This role offers the opportunity to make a lasting impact on how we build and transform Amazon's talent evaluation and development strategy. The successful candidate will have a demonstrated track record of:

• Strong Judgment and Dive Deep
• Exhibits excellent decision-making capabilities backed by data and analytics
• Makes tough calls with limited information while balancing competing priorities
• Connects tactical execution to strategic outcomes
• Bias for Action and Ownership
• Thrives in ambiguous environments by creating clarity and actionable paths forward
• Calculated risk-taker who moves with urgency and understands appropriate trade-offs
• Demonstrates a "Day 1" mentality with rapid experimentation and quick pivots when needed Results Driven and Deliver Results
• Influences without authority and holds leadership team and partners accountable
• Develops and leverages meaningful metrics to drive business impact
• Creates compelling narratives from data to influence decision-making
• Identifies and implements process improvements that scale Think Big and Invent & Simplify
• Envisions and articulates bold, disruptive solutions
• Anticipates future challenges and creates proactive mitigation strategies
• Challenges conventional approaches while maintaining customer obsession
• Have Backbone; Disagree and Commit
• Sets clear priorities aligned with business goals and customer needs
• Effectively manages competing demands between tactical execution and strategic initiatives
• Makes and defends difficult trade-off decisions Earn Trust and Learn & Be Curious
• Builds strong partnerships through transparent communication and follow-through
• Escalates thoughtfully with proposed solutions
• Maintains high standards while driving outcomes Customer Obsessed and Insist on the Highest Standards
• Demonstrates intellectual curiosity and resourcefulness in problem-solving
• Builds networks and leverages diverse perspectives to drive results • Finds creative solutions through first-principles thinking



About the team
At Amazon Talent Solutions Core Science and Engineering, we're revolutionizing how the world's most innovative company evaluates and develops its next generation of leaders. We deploy advanced Machine Learning and AI solutions across various talent solutions and journeys for both corporate and operational employees working directly with the broader People Experience and Technology partners and Amazon senior leaders. Our team operates at massive scale while maintaining an unwavering focus on Amazon talent, driving innovation in employee experience through personalized journeys, and identifying opportunities that help our talent grow and deliver for customers.
Basic qualifications

Basic Qualifications

- Bachelor's degree
- Experience managing, analyzing and communicating results to senior leadership
- 7+ years of HR or business function experience

Preferred Qualifications

- Master's degree, or Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.



USA, NY, New York - 152,600.00 - 206,500.00 USD annually

Company Information

Company Name: Amazon.com Services LLC - A57

Company Website: https://www.amazon.com

Company Address: 410 Terry Avenue North, Seattle, WA 98109, United States

Amazon.com Services LLC is a principal operating subsidiary within the broader Amazon corporate family that supports and delivers a wide range of e-commerce and related services for Amazon’s retail and marketplace operations. Formed as a limited liability company under U.S. law, Amazon.com Services LLC serves as an operational vehicle through which Amazon provides platform services to third-party sellers, facilitates retail transactions, manages logistics and fulfillment operations, and supports the consumer-facing online storefronts hosted at Amazon.com. As part of Amazon’s corporate structure, Amazon.com Services LLC participates in the company’s mission and commercial activities that enable millions of customers and sellers to buy and sell goods worldwide. At a high level, Amazon.com Services LLC’s core business activities encompass the digital marketplace and associated services that are central to Amazon’s e-commerce ecosystem. These activities include enabling and managing the third-party seller marketplace (the platform on which independent merchants list products for sale alongside Amazon’s direct retail offerings), administering seller-facing programs such as seller account management and performance tools, and providing fulfillment services such as Fulfillment by Amazon (FBA), where warehousing, picking, packing, and shipping are handled through Amazon’s logistics network. The company’s responsibilities also commonly include elements of payments processing, transaction settlements between buyers and third-party sellers, customer service interfaces related to marketplace transactions, and enforcement of marketplace policies and standards to maintain trust and safety on the platform. In operational terms, Amazon.com Services LLC supports a set of products and services aimed at both consumers and business partners. For consumers, the principal product is the shopping experience on Amazon’s sites and apps—search, product detail pages, shopping cart, checkout, order tracking, returns, and customer support—powered by underlying services that Amazon.com Services LLC helps to administer. For third-party sellers and businesses, the company provides onboarding and account management services, inventory and order management tools, access to fulfillment and shipping options (including FBA), reporting and analytics tools, dispute resolution and seller support channels, and services tied to advertising and promotional placements on Amazon’s platform. The company’s work supports integration points for developer partners and software vendors that build seller tools, inventory management systems, and analytic integrations for marketplace participants. Amazon.com Services LLC operates within an environment that heavily leverages technology to scale retail operations. Key technological elements tied to its activities include catalog management systems, search and recommendation engines, merchant dashboards and APIs, order-routing and fulfillment orchestration systems, and tools for fraud detection and policy enforcement. While Amazon maintains various distinct corporate entities and product lines across retail, cloud computing, devices, and media, Amazon.com Services LLC’s primary orientation is toward enabling and executing e-commerce operations on behalf of Amazon’s retail and marketplace businesses. This includes coordination with Amazon’s logistics facilities (fulfillment centers and delivery networks), supply-chain partners, and customer-care operations to deliver end-to-end retail experiences. Amazon.com Services LLC also plays a role in Amazon’s commercial and regulatory interactions tied to marketplace operations. As an operating entity, it participates in contractual relationships with sellers and service providers, implements platform-level policy changes, and is involved in local and international compliance matters where Amazon’s marketplace and retail operations are active. Through these functions, the entity helps implement Amazon’s broader policies around product listings, seller performance standards, consumer protections, and marketplace integrity—elements that are foundational to maintaining a large-scale online retail marketplace. Geographically, Amazon.com Services LLC contributes to operations across many of Amazon’s global markets by supporting localized marketplace features, cross-border selling programs, and logistics solutions tailored to regional requirements. Its activity set is integrated with Amazon’s global investments in fulfillment infrastructure, transportation networks, and customer support operations. This integration allows Amazon to offer services such as fast delivery (including Prime-specific benefits where applicable), multi-channel fulfillment, and international shipping options that depend on the coordination of marketplace services with physical logistics. Finally, Amazon’s stated corporate mission—posted on Amazon’s official channels as seeking to be “Earth’s most customer-centric company”—provides context for the role of Amazon.com Services LLC within the wider organization: delivering a reliable, convenient, and expansive shopping experience to consumers while enabling millions of businesses worldwide to reach customers through Amazon’s platforms. As such, Amazon.com Services LLC is an important operational element underpinning Amazon’s e-commerce capabilities, focused on marketplace enablement, fulfillment and logistics coordination, seller services, and the technology-driven systems that make large-scale online retail feasible and efficient.
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