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Cloud Operations Architect , AWS Enterprise Support CEE

ID: 5641

Type: Full-time

Category: Others

Company Name: Amazon Web Services EMEA SARL Greek Branch - K58

Location: GRC, Athens - Athens - Greece

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Job Description

An AWS Cloud Operations Architect is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Cloud Operations Architects partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities
* You’ll build solutions, provide technical guidance and advocate for the customer
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers, understanding their business needs and technical challenges
* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
* Consult with a range of partners from developers through to C-suite executives
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
* With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud
* Uplift customer capabilities by running workshops, immersion days, etc.



About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- * Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

Preferred Qualifications

- Experience in a customer facing/consultancy role.
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Web Services EMEA SARL Greek Branch - K58

Company Website: https://aws.amazon.com

Company Address: Sokolovská 689/115 186 00 Praha 8 – Karlín Czech Republic

Amazon Web Services EMEA SARL Greek Branch - K58 is the Greek branch operation of Amazon Web Services EMEA SARL (AWS EMEA SARL), the European subsidiary of Amazon Web Services (AWS). AWS is the cloud computing division of Amazon.com, Inc., and is widely recognized as one of the world’s largest providers of on-demand cloud infrastructure and platform services. The EMEA SARL corporate entity is the regional legal vehicle used by AWS to provide services and manage commercial, legal and regulatory relationships across the Europe, Middle East and Africa (EMEA) market. The Greek Branch designation indicates a country-registered office that facilitates AWS’s local business operations, customer engagement, and regulatory compliance activities within Greece. Company overview and position within AWS: As a branch of AWS EMEA SARL, the Greek Branch acts as a local presence for AWS in Greece, enabling direct commercial relationships with Greek enterprises, public sector organizations, startups, academic institutions and professional services firms that consume AWS cloud products and services. It supports AWS’s global cloud offerings while aligning with regional and national legal, tax and regulatory frameworks. The Greek Branch is primarily a legal and commercial entity rather than a separate product-development organization; its role is to provide customers and partners in Greece with access to the full portfolio of AWS cloud services, commercial contracting, billing and account management, technical enablement resources, and partner ecosystems. Core business activities: The core activities associated with AWS EMEA SARL Greek Branch include sales and business development for AWS cloud services in Greece; customer onboarding and account management for enterprises and public sector customers; facilitation of contracts, invoicing and local taxation matters; coordination with AWS global technical support and professional services; engagement with the AWS Partner Network (APN) to deliver consulting, managed services and system integration; and participation in local cloud adoption, innovation and skills initiatives. The branch supports customers migrating existing workloads to AWS, modernizing applications using cloud-native architectures, adopting managed database and analytics services, implementing machine learning and artificial intelligence workloads, and leveraging developer and DevOps toolchains. Main products and services accessible through the branch: Customers in Greece working with the AWS EMEA SARL Greek Branch can procure and use the same comprehensive suite of AWS cloud services available globally. Core infrastructure services include Amazon Elastic Compute Cloud (EC2) for virtualized compute capacity, Amazon Simple Storage Service (S3) for object storage, Amazon Elastic Block Store (EBS) for block storage, and Amazon Virtual Private Cloud (VPC) for network isolation and security. Database and data services offered include Amazon Relational Database Service (RDS), Amazon Aurora (a MySQL- and PostgreSQL-compatible relational database), Amazon DynamoDB (a managed NoSQL database), Amazon Redshift (a petabyte-scale data warehouse) and managed analytics and ETL services. Platform, application and developer services available include AWS Lambda (serverless compute), container services such as Amazon Elastic Kubernetes Service (EKS) and Elastic Container Service (ECS), developer tooling and CI/CD services, and application integration services. Machine learning and artificial intelligence offerings include Amazon SageMaker for model building and deployment and various pre-built AI services for natural language processing, computer vision, and forecasting. Security, identity and compliance services include AWS Identity and Access Management (IAM), AWS Key Management Service (KMS), AWS WAF, GuardDuty, and a broad portfolio of compliance attestations and certifications relevant to European customers. Commercial model and customer support: AWS’s commercial model available through the Greek Branch typically follows pay-as-you-go pricing for on-demand resources, with options for reserved capacity, savings plans and enterprise discounting for committed consumption. Customers can choose from multiple AWS Support plans (Basic, Developer, Business, Enterprise) to obtain technical support, architecture guidance and account management. The branch also facilitates access to AWS Professional Services and APN Partners for migrations, custom development, managed operations and industry-specific solutions. Ecosystem, compliance and local engagement: The Greek Branch functions within AWS’s broader EMEA ecosystem, which includes regional AWS infrastructure (AWS Regions and Availability Zones), localized compliance documentation and adherence to applicable European regulatory frameworks such as GDPR. AWS publicly documents a wide range of security certifications and compliance programs that are relevant to customers in the EMEA region; customers working with the Greek Branch can leverage these controls and documentation for their own regulatory and audit needs. The branch also engages with local partners, developer communities, academic institutions and government agencies to promote cloud skills, support digital transformation projects, and participate in public-sector procurements where permitted by local law. Scope and limitations: As a branch of the larger AWS EMEA legal entity, the Greek Branch itself typically does not operate separate global product development or cloud infrastructure regions; instead, it enables access to AWS’s global services portfolio and coordinates local commercial, legal and customer-facing operations. Enterprise customers and public-sector entities contracting with the Greek Branch benefit from the global scale, services and innovations of AWS while interacting through a locally registered entity for contracting and compliance purposes. Overall, Amazon Web Services EMEA SARL Greek Branch - K58 represents AWS’s formal local presence in Greece, designed to facilitate sales, account management, partner engagement and local compliance while providing Greek customers with full access to AWS’s cloud computing, storage, database, analytics, machine learning, security and developer services.
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