BI Analyst

ID: 5650

Type: Full-time

Category: Others

Company Name: Amazon Connect Technology Services (Beijing) Co., Ltd.

Location: CHN, Shanghai; CHN, Beijing - Beijing - China

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Job Description

Amazon Web Services, Inc. ("AWS") enables customers of all sizes to run their applications on Amazon’s industry-leading cloud computing infrastructure. AWS is growing very rapidly with hundreds of thousands of companies in over 190 countries on the platform. This growth is driving the need for an experienced Business Insights Analyst. Amazon has a strong culture of data-driven decision-making; requiring timely, accurate, and actionable intelligence that delivers significant business value. We are looking for a hands-on and motivated self-starter who is passionate about using data to help us measure every area of the business and influence decision-making.
In this role, the Business Insights Analyst serves as the subject matter expert to fulfill data-driven decision making demands. As the successful candidate, you must be able to roll-up your sleeves and work directly with large and complex datasets. You will continuously evolve business reporting, conduct data analysis, build self-service reporting and analytical tools, and deliver business insights in an environment of rapid growth and increasing complexity.
You will be passionate about your work, detail-oriented, analytical, and possess creative problem-solving abilities. You will need to demonstrate subject matter expertise in querying and extracting large datasets and the accompanying tools and programming languages needed to work with them. You will possess good communication and project management skills, is customer obsessed and able to communicate complex business insights; both verbally and in writing; in a clear and precise manner.

Key job responsibilities
1. Lead the development of self-service reporting and analysis by creating and owning business reports and insight products
2. Conduct data analysis to solve business problems through the use of statistical and/or machine learning models
3. Continuously sharpen the skill-set by learning and maintaining knowledge of existing and emerging business intelligence tools
4. Collaborate with the internal and global data engineering teams on the design, development and maintenance of data infrastructure including data models
5. Collaborate with the internal and worldwide data science teams on the design, development and maintenance of statistical and/or artificial intelligence/machine learning (AI/ML) models

About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Basic Qualifications

- 5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Connect Technology Services (Beijing) Co., Ltd.

Company Website: https://aws.amazon.com/connect/

Company Address: CHN, Beijing

Amazon Connect Technology Services (Beijing) Co., Ltd. is a China‑registered corporate entity associated with the Amazon Web Services (AWS) family of products that supports the deployment, operation, and local delivery of Amazon Connect, AWS’s cloud‑based contact center service, within the People’s Republic of China. The company functions as a technology and operations organization that enables enterprises, public sector organizations, and partners in China to adopt, integrate, and operate cloud contact center solutions built on Amazon Connect and related AWS services. Its scope of activity centers on delivering hosted contact center capabilities (voice, chat, task routing, and customer interaction management), integrating those capabilities with local telephony providers and enterprise systems, and providing implementation, professional services, technical support, training, and managed operations to meet local regulatory, data residency, and telecommunications requirements. Core business activities performed under the Amazon Connect Technology Services (Beijing) entity include: (1) localized deployment and operations of Amazon Connect instances for customers in China, working with local infrastructure and telecom providers to enable inbound and outbound telephony and omnichannel messaging; (2) professional services and systems integration to connect Amazon Connect with customer backend systems such as CRM platforms, ticketing systems, databases, and identity management solutions; (3) customization and feature development, leveraging AWS building blocks (for example, integrations with serverless compute, storage, analytics, and machine learning services) to deliver capabilities such as interactive voice response (IVR), automated chatbots, sentiment analysis, transcription, and post‑interaction analytics; (4) managed services and ongoing technical support, including configuration management, operational monitoring, incident response, and performance tuning for contact center workloads; and (5) compliance, security, and data governance work to ensure that deployments meet Chinese regulatory and data residency obligations and follow best practices for customer data protection. The primary product associated with this entity is Amazon Connect, which is marketed and delivered as a cloud‑native, pay‑as‑you‑go contact center service. Amazon Connect provides a set of core features commonly enabled and supported by the Beijing entity for local customers: elastic cloud telephony (inbound/outbound voice), omnichannel contact handling (voice and chat), contact routing and queue management, automated and human agent workflows, real‑time and historical analytics and reporting, workforce management integrations, and customer interaction recording and storage. In China, the company’s operations emphasize integration with local telecommunication carriers and regulatory frameworks so that telephony and messaging services comply with national regulations and operate reliably at scale. The Beijing organization also supports the extension of Amazon Connect with AWS artificial intelligence and machine learning capabilities—such as conversational bots, automatic speech recognition (ASR), natural language understanding, and real‑time transcription—implemented either via AWS native services or through hybrid architectures adapted for the Chinese technical and regulatory environment. Beyond the core contact center product, Amazon Connect Technology Services (Beijing) Co., Ltd. typically coordinates with AWS partners, system integrators, and independent software vendors (ISVs) to enable a broad ecosystem of prebuilt integrations and domain‑specific solutions for industries such as financial services, telecommunications, retail, and government. Typical engagements involve consulting on customer experience design, migration of legacy on‑premises contact centers to cloud models, implementation of security and access controls, and deployment of analytics pipelines to drive operational improvements and workforce optimization. The company also provides training and enablement resources to customers and partners so that local teams can operate and extend Amazon Connect environments, configure routing and agent workflows, and make use of reporting and analytics tools. Operationally, the Beijing entity’s responsibilities include technical account management, localized product support processes, coordination with local legal and regulatory advisors, and working with AWS’s broader product and engineering organization to feed local requirements into product roadmaps where appropriate. This local presence is intended to reduce friction for Chinese customers adopting cloud contact center technologies by providing region‑aware technical assistance, compliance alignment, and integration with domestic telephony and messaging networks. While the company is part of the broader AWS ecosystem, public documentation and product literature for Amazon Connect emphasize that Amazon Connect is a cloud‑native contact center platform designed to be simple to set up, scalable, and extensible — characteristics reflected in the Beijing organization’s work to help Chinese customers realize cloud contact center benefits such as reduced capital expenditure, elastic capacity for peak volumes, faster time to deploy new customer experience features, and closer integration with analytics and AI services. The Beijing entity’s activities are therefore focused on localizing those capabilities, delivering professional and managed services, and ensuring operational and regulatory readiness for customers using Amazon Connect in China.

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