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Version 2.2.1

Associate Technical Consultant, Enterprise Support - ASEAN

ID: 5653

Type: Full-time

Category: Others

Company Name: Amazon Web Services Philippines Inc.

Location: PHL, Taguig

Education Level: Associate

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Job Description

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

AWS Enterprise Support has a full-time permanent Associate Technical Account Manager (TAM) opportunity available. TAMs are strong advocates for their customers and work closely with them to provide support and advice on how the can leverage the most value from AWS.

You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.

Key job responsibilities
In this role, you’ll get to:
Partner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs.

Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers and customers to ensure the appropriate handling, timely resolution and escalation of support cases and customer asks.

Liaise with customers during service disruptions to understand and assist in mitigating business impact.

Access and learn how to use customer account tools to draw insights and address customer asks.

Compile cloud services operational and cost analysis periodic customer reviews.

Deliver introductory customer technical enablement sessions such as lunch and learns.

Champion and advocate for customer requirements within AWS (e.g. feature request).

Participate alongside Technical Account Managers in customer requested meetings.

Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- Bachelor's degree
- Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- 3+ years of technical engineering experience

Preferred Qualifications

- Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
- Experience in customer-facing business presentations covering business and technical aspects or equivalent
- Experience in AWS or Cloud equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Web Services Philippines Inc.

Company Website: https://aws.amazon.com

Company Address: PHL, Taguig

Amazon Web Services Philippines, Inc. is the Philippine-registered entity representing Amazon Web Services (AWS) operations and commercial presence in the Philippines. As the local subsidiary of AWS—the cloud computing arm of Amazon.com, Inc.—the company acts as a legal and operational vehicle to deliver AWS cloud products, services, commercial contracting, local customer engagement, partner enablement, training, and support within the Philippines market. AWS itself is described on its official channels as the world’s most comprehensive and broadly adopted cloud platform; the Philippine entity functions to make those global capabilities available to Filipino customers across private sector, public sector, and startup ecosystems while supporting regulatory, tax and local commercial requirements. Company overview and core business activities: Amazon Web Services Philippines, Inc. is focused on promoting and facilitating adoption of AWS cloud infrastructure and platform services in the Philippines. The subsidiary’s activities typically include customer-facing sales and account management; delivery of cloud support and professional services via local teams or through regional centers; facilitation of partner relationships through the AWS Partner Network (APN); organizing and enabling local training and certification programs; and coordinating with government, education, and enterprise customers on cloud transformation, security, privacy, and compliance matters. As with AWS subsidiaries in other countries, the Philippines entity supports commercial agreements, invoicing and procurement in local currency where available, and participates in outreach such as events, workshops, and public-sector engagements. Main products and services: While the Philippines subsidiary is primarily a local operating presence rather than a separate product developer, it represents and sells the full portfolio of AWS services developed and maintained by Amazon Web Services globally. These services span core infrastructure-as-a-service (IaaS) and platform offerings including compute (Amazon EC2 and related instance families), object and block storage (Amazon S3, EBS), managed databases (Amazon RDS, Aurora, DynamoDB), container services (Amazon ECS and EKS), serverless computing (AWS Lambda), networking and content delivery (Amazon VPC, Amazon CloudFront), identity and access management (AWS IAM), and monitoring and observability tools (Amazon CloudWatch, AWS CloudTrail). The Philippines entity also facilitates access to higher-level platform and specialist capabilities such as machine learning and artificial intelligence services (Amazon SageMaker, AI/ML inference and managed model services), analytics and data warehousing (Amazon Redshift, AWS Glue), Internet of Things (AWS IoT services), developer tools and application services (AWS Code* suite, API Gateway), security and compliance services (AWS Shield, AWS WAF, AWS Key Management Service), migration and hybrid-cloud technologies (AWS Migration Hub, AWS Outposts), and a marketplace for third-party software (AWS Marketplace). In addition to technology products, AWS Philippines supports commercial offerings such as AWS Support plans and professional services engagement through AWS Professional Services partners and the global AWS Professional Services organization. Customer segments and ecosystem role: The subsidiary serves a broad range of customers in the Philippines—from startups and small-to-medium businesses to large enterprises and government agencies—helping them to architect, deploy, scale, and secure cloud-native and hybrid applications. It works with the AWS Partner Network (APN) to enable systems integrators, managed service providers, independent software vendors, and consulting companies to deliver specialized solutions built on AWS. The local entity commonly participates in skills development and certification programs to grow cloud expertise in the Philippines workforce, including public workshops, training courses, and collaboration with academic institutions. Compliance, security, and local engagement: Operating in-country allows AWS to address country-specific compliance, data residency considerations, and procurement processes for Philippine customers. The local subsidiary liaises with regulators and public sector institutions on cloud adoption, procurement, and compliance requirements. AWS globally publishes security, privacy, and compliance documentation; the Philippine entity helps apply these global standards to local contexts, enabling customers to pursue compliance certifications and implement best-practice security controls using AWS services. Business model and support: AWS’s business model, as represented in the Philippines, centers on consumption-based pricing for cloud resources, enterprise contracts for committed capacity and enterprise support, and commercial programs for startups and public sector customers. The Philippines subsidiary supports pre-sales engagement, technical enablement through solution architects and partner channels, post-sales support via AWS Support and partner-managed services, and training/certification offerings to help customers optimize costs, improve reliability, and accelerate time-to-market. Official positioning and mission: According to official Amazon Web Services communications, AWS positions itself as a comprehensive cloud platform enabling customers to build and run virtually any application at scale. The Philippine subsidiary’s role is to deliver and localize these global capabilities for businesses, public sector organizations, and developers in the Philippines, aligning with AWS’s stated objectives of broad cloud adoption, customer enablement, and continuous innovation. Note on scope: Amazon Web Services Philippines, Inc. functions as the country-level representation of AWS’s global product portfolio and commercial programs rather than as an independent product developer. For full details on specific AWS services, global product announcements, certifications, security practices, pricing, and regional infrastructure (including official regional availability information), refer to AWS’s official website and documentation at aws.amazon.com.
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