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Sr. Manager, Strategic Planning & Operations, Core Science and Engineering

ID: 5655

Type: Full-time

Category: Others

Company Name: Amazon UK Services Ltd. - A10

Location: GBR, London - London - United Kingdom

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Job Description

Join Amazon's Talent Solution’s Core Science and Engineering organization as a Senior Business Operations Manager at the forefront talent evaluation and development for the world's most customer obsessed company. This highly visible role will shape the future of Amazon's talent using advanced machine learning technologies and by partnering directly with PXT (People Experience and Technology) and Amazon leadership to drive transformative initiatives, operational excellence, and strategic innovation. You'll have the unique opportunity to influence how hire and develop the best across all of Amazon's businesses across the globe.

Key job responsibilities
As a key strategic partner to Amazon's Talent Solution’s Core Science and Engineering, you will architect and execute solutions that directly impact our most strategic talent initiatives. This role demands both big thinking and precise execution, as you'll be responsible for:

• Driving strategic planning and execution across Core Science and Engineering, including 3-Year Planning and annual planning (OP1/OP2)
• Owning mission-critical business operations and inspection mechanisms that keep our organization operating at peak performance
• Leading innovative initiatives that strengthen our organization's capabilities to improve quality of talent
• Developing scalable frameworks that become the standard for how we operate and grow
• Partnering with partner teams to translate data insights into actionable solutions that drive meaningful change

The ideal candidate thrives in a fast-paced environment where they can toggle between strategic thinking and tactical execution, using data to drive decisions and influence across multiple stakeholders and geographies. This role offers the opportunity to make a lasting impact on how we build and transform Amazon's talent evaluation and development strategy. The successful candidate will have a demonstrated track record of:

• Strong Judgment and Dive Deep
• Exhibits excellent decision-making capabilities backed by data and analytics
• Makes tough calls with limited information while balancing competing priorities
• Connects tactical execution to strategic outcomes
• Bias for Action and Ownership
• Thrives in ambiguous environments by creating clarity and actionable paths forward
• Calculated risk-taker who moves with urgency and understands appropriate trade-offs
• Demonstrates a "Day 1" mentality with rapid experimentation and quick pivots when needed Results Driven and Deliver Results
• Influences without authority and holds leadership team and partners accountable
• Develops and leverages meaningful metrics to drive business impact
• Creates compelling narratives from data to influence decision-making
• Identifies and implements process improvements that scale Think Big and Invent & Simplify
• Envisions and articulates bold, disruptive solutions
• Anticipates future challenges and creates proactive mitigation strategies
• Challenges conventional approaches while maintaining customer obsession
• Have Backbone; Disagree and Commit
• Sets clear priorities aligned with business goals and customer needs
• Effectively manages competing demands between tactical execution and strategic initiatives
• Makes and defends difficult trade-off decisions Earn Trust and Learn & Be Curious
• Builds strong partnerships through transparent communication and follow-through
• Escalates thoughtfully with proposed solutions
• Maintains high standards while driving outcomes Customer Obsessed and Insist on the Highest Standards
• Demonstrates intellectual curiosity and resourcefulness in problem-solving
• Builds networks and leverages diverse perspectives to drive results • Finds creative solutions through first-principles thinking



About the team
At Amazon Talent Solutions Core Science and Engineering, we're revolutionizing how the world's most innovative company evaluates and develops its next generation of leaders. We deploy advanced Machine Learning and AI solutions across various talent solutions and journeys for both corporate and operational employees working directly with the broader People Experience and Technology partners and Amazon senior leaders. Our team operates at massive scale while maintaining an unwavering focus on Amazon talent, driving innovation in employee experience through personalized journeys, and identifying opportunities that help our talent grow and deliver for customers.
Basic qualifications

Basic Qualifications

- Bachelor's degree
- Experience managing, analyzing and communicating results to senior leadership
- 7+ years of HR or business function experience

Preferred Qualifications

- Experience demonstrating strong analytical abilities and confidence in the use of data
- Experience working with global cross-functional teams
- Experience creating reports, interpreting metrics and driving overall insights or analysis
- Experience working with and protecting confidential and sensitive HR information
- Experience with high quality document preparation and presentation
- Master's degree, or Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon UK Services Ltd. - A10

Company Website: https://www.aboutamazon.co.uk/

Company Address: GBR, Doncaster

Amazon UK Services Ltd. is a United Kingdom–incorporated operating entity within the broader Amazon corporate group that provides and supports Amazon’s retail, marketplace, logistics and customer-facing operations in the UK. As an operating company associated with the Amazon ecosystem, Amazon UK Services Ltd. is responsible for commercial and operational activities that underpin the Amazon.co.uk online marketplace and related services for consumers, third‑party sellers and business customers in the United Kingdom. The company functions as an integrated part of Amazon’s local operating footprint, combining e-commerce merchandising and retailing, marketplace platform services for sellers, order fulfillment and distribution, customer service operations, and associated commercial programs such as subscription services and advertising that are offered to UK customers and partners. At a high level, the core business activities of Amazon UK Services Ltd. center on enabling and operating a large-scale online retail marketplace. This includes operating the consumer-facing amazon.co.uk storefront and associated mobile and digital interfaces; presenting and merchandising inventories of both Amazon’s own retail purchases and the broad catalogue offered by third‑party marketplace sellers; managing catalog data, pricing and promotions; processing customer orders and payments; and providing customer support functions and dispute resolution for UK shoppers. The company plays a role in packaging and delivery logistics through Amazon’s UK fulfillment network and last-mile delivery programs by coordinating warehouse operations, inventory routing and hand-off to Amazon Logistics carriers and independent delivery service partners. Amazon UK Services Ltd. supports a suite of marketplace and seller services. These services are designed to let third‑party merchants list and sell products to UK customers through Amazon’s platform. Seller-facing capabilities typically supported by the company include seller onboarding and account management tools, product listing and catalog management, order processing interfaces, Fulfilment by Amazon (FBA) options (where sellers can use Amazon’s warehouse and delivery network to store, pack and ship goods), returns management, and performance reporting. These services also include access to advertising tools that allow sellers and brands to run sponsored product and display campaigns targeted at UK shoppers, and access to analytics and business dashboards used to manage inventory, pricing and demand forecasting. A major component of Amazon UK Services Ltd.’s operations is logistics and fulfillment. Amazon operates a nationwide network of fulfilment centres, sortation centres and delivery stations across the UK; while these facilities may be managed under several related Amazon entities and operating units, the company plays a role in organising and enabling the logistics flows that serve the UK market. Typical logistics responsibilities include warehouse receiving and inventory management, order picking and packing, quality control, and coordination with Amazon Logistics and contracted delivery partners for last-mile delivery. The company also supports expedited and subscription-based delivery programs such as Amazon Prime’s fast delivery options for eligible customers. Amazon UK Services Ltd. is involved in consumer subscription and digital services sold to UK customers. While some digital products and cloud services in the Amazon portfolio are managed by separate legal entities, the UK services entity participates in the rollout, local configuration and commercial management of offerings such as Prime membership (which bundles delivery benefits with access to selected video and music content, deals and other member benefits in the UK market), as well as locally offered digital content and storefront features tailored to UK customers. The company also works with partners to operate promotional programs, seasonal sales events, and localized payment and financing offerings. Technology and platform services are central to Amazon UK Services Ltd.’s role in delivering e-commerce operations. The company leverages Amazon’s global technology stack—search and recommendation systems, marketplace APIs, seller and vendor portals, payment processing technology, and data analytics platforms—to provide a scalable online shopping experience for UK customers and to enable businesses selling through Amazon’s marketplace. This includes tools that support personalized shopping experiences, search relevance, inventory availability displays, fraud prevention, and operational dashboards for sellers and internal operational teams. In addition to customer-facing retail and marketplace operations, the company supports business-to-business functions and commercial partnerships in the UK. These include corporate procurement and vendor relationships, logistics partnerships with transportation and delivery providers, and collaboration with UK businesses that use Amazon as a channel to reach consumers. The company’s operations are also associated with employment of a substantial local workforce across technology, operations, customer service, commercial and corporate functions; coordination with third‑party service providers; and compliance with applicable UK regulatory, tax and employment frameworks. Amazon UK Services Ltd. is presented publicly as part of Amazon’s local operating structure that brings Amazon’s global retail and marketplace offerings to the UK market. The company’s activities reflect a combination of retail sales, marketplace enablement for third‑party sellers, logistics and fulfillment orchestration, customer service, and advertising and promotional services for brands and sellers. Through these functions, Amazon UK Services Ltd. contributes to Amazon’s overall objective of providing a comprehensive e-commerce platform for customers and businesses in the United Kingdom, with a focus on large selection, competitive pricing, operational speed and convenience delivered via digital platforms and an integrated logistics network.
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