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Sr. Risk Manager, RISC Selling Partner Experience

ID: 5740

Type: Full-time

Category: Others

Company Name: Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch - C22

Location: CHN, Shenzhen - Shenzhen - China

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Job Description

The Regulatory Intelligence, Safety and Compliance (RISC) team under Trustworthy Shopping Experience (TSE) organization is looking for a Sr. Risk Manager with a strong record and proven program management experience to lead the design and improvement of worldwide selling partner content, communication, and education.

RISC team's mission is to protect customers from products that are unsafe, illegal, illegally marketed, controversial or otherwise in violation of Amazon's policies while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products.

The ideal candidate will leverage extensive program management experience, analytical rigor, and a keen sense of innovative mindset to lead complex initiatives end to end. They collaborate effectively to develop and publish selling partner communication, establish and execute audit and improvement strategies, and work cross-functionally to enable GenAI solutions that enhance content development, publication processes and the global selling partner experience. They communicate cross-functionally and to leadership on status, risks, and process changes.
This role requires a self-driven, autonomous, and proactive individual with effective professional and written English and Chinese communication skills.

You will have shown that you are a self starter and comfortable in dealing with ambiguity, helping drive towards scaling our processes to enhance selling partner experience (SPX). This includes:

• Identifying and implementing mechanisms that will enable us to improve the development and publication of compliance content, communication and education.

• Working effectively and collaboratively to develop and publish communication to selling partners.

• Establishing audit strategy and process, while using your knowledge to enhance these checks and drive new enhancements to provide best in class compliance SPX.

• Partnering with cross-functional program, product, tech, business and policy teams to create a scalable Gen-AI driven mechanism to create content while upholding SPX.

• Identifying opportunities to automate processes using Amazon’s tools and technology to reduce SP friction. Enhance self-service tools and improving efficiency, engagement and the overall SPX.


Key job responsibilities
- Owns day to day engagement and management of all content partner teams. Manage process changes impacting RISC, issue/defect resolution, correction of errors.
- Drives content publication process improvement and execution. Day to day management of content publication to ensure delivery within SLA including request prioritization, process custodian.
- Owns content publication and localization budget, including annual planning and forecasting.
- Content publication process improvement. Accountable for content publication metrics including approval lead time, publication lead time.
- Establish content and communication audit process and metrics, execute improvements across all RISC content and communication modalities.

About the team
RISC team's mission is to protect customers from products that are unsafe, illegal, illegally marketed, controversial or otherwise in violation of Amazon's policies while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products. We empower Amazon SPs in achieving compliance by creating scalable solutions and enabling self-service education resources through Help Pages, multi-modality education materials, email communication, dashboard experience.

Basic Qualifications

- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
- Experience in English-language communication skills, both written and verbal
- 5+ years experience in program management

Preferred Qualifications

- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch - C22

Company Website: https://www.amazon.cn

Company Address: CHN, Guangzhou

Beijing Century Joyo Information Technology Co., Ltd. (often rendered in English from Chinese naming conventions and associated trade names that include “Joyo” or “卓越”) is a Beijing-registered information technology and e-commerce company whose business profile centers on development, operation and technical support for online retail platforms and enterprise e-commerce solutions. The legal entity has been associated in public records and industry reporting with the operator identity behind the Joyo/卓越 brand in China, a platform historically recognized for online book and general merchandise retail and which was later integrated into the Amazon China business following acquisition activity in the early 2000s. As an information-technology-focused company, the enterprise’s activities combine online marketplace operations, platform and application development, logistics and order-fulfillment support, and enterprise IT services targeted at retailers and third-party sellers. Company overview and positioning Beijing Century Joyo Information Technology Co., Ltd. is positioned as a technology company that builds and operates online commerce infrastructure and consumer-facing retail channels. The company’s core competency lies in engineering and operating e-commerce platforms (web and mobile), integrating payment and logistics systems, providing seller-facing tools and APIs, and maintaining customer-service and after-sales processes. In practice, this means the firm provides a mix of product retailing (direct sales of books, consumer electronics, household goods and other categories) and platform services that enable third-party merchants to list, sell and fulfil orders through its marketplace. Core business activities - Platform development and operations: design, develop and maintain scalable web and mobile e-commerce platforms, including front-end storefronts, back-office seller portals, inventory management systems and customer-service interfaces. The technology stack and development focus typically include high-availability web services, payment gateway integrations, search and recommendation engines, and data pipelines for analytics and personalization. - Marketplace services for sellers: onboarding, account management, product listing tools, pricing and promotion tools, order management, and access to logistics and fulfillment services. The company provides tools and procedures to help brands and independent sellers manage inventory, pricing, promotions and customer communications on the platform. - Logistics and fulfillment support: integration with third-party logistics providers (3PLs), regional warehousing support and order-tracking systems. The Shenzhen branch often serves as a regional operations and logistics coordination center, given Shenzhen’s role as a major logistics and manufacturing hub in southern China. - Payment and transaction processing: integration with domestic payment systems, digital wallets and risk-control mechanisms for secure online payments and fraud prevention. This includes settlement services for third-party sellers and transaction reconciliation systems. - Enterprise IT and systems integration: provision of technical consulting, system-integration services and custom software development for retailers migrating or expanding online. Services encompass CRM integration, ERP connectivity, point-of-sale (POS) integration and data migration. - Data-driven services: analytics and business-intelligence services for sellers and platform operators, including sales reporting, customer behavior analysis, inventory forecasting and recommendation models that drive merchandising and marketing decisions. Main products and services The company’s product and service set can be grouped into customer-facing retail offerings and business-facing technology services. Customer-facing offerings include an online retail storefront that carries categories such as books, consumer electronics, household goods and daily necessities, supported by customer service and returns handling. Business-facing services include a full marketplace technology stack (listing management, order routing, pricing engines, seller dashboards), fulfillment and logistics integration, payment settlement, and developer-facing APIs for inventory, order and product data. The company also typically offers digital marketing and promotional services to help sellers boost visibility and conversions on the platform. Industry focus and operations Beijing Century Joyo Information Technology operates at the intersection of internet retail (e-commerce) and enterprise information technology. The company’s operations span product retailing, platform engineering and B2B services aimed at brands, distributors and independent sellers. The Shenzhen branch functions as a regional extension with responsibilities that commonly include local seller support and business development, logistics coordination with regional carriers and warehousing partners, and localized customer service for southern China. Shenzhen’s proximity to manufacturing clusters and logistics infrastructure makes it a practical location for a branch focused on supply-chain and vendor operations. Technology and R&D orientation As an information technology company, the organization invests in software engineering for web and mobile platforms, data engineering for analytics and personalization, and systems integration to support seamless commerce experiences. Typical technology initiatives include search and recommendation improvements, mobile app development, API and SDK development for sellers and partners, and operational automation to improve order-fulfillment efficiency. Security and compliance—especially around payments and user data protection—are integral to the company’s technical operations. Partnerships and market role The company’s platform model depends on partnerships with payment providers, logistics carriers, third-party sellers, and brand suppliers. In the context of China’s e-commerce ecosystem, such a company operates as both a retailer and a technology enabler, offering marketplace access to merchants while directly selling selected inventory. The company’s Shenzhen branch often plays a key role in cultivating relationships with southern China suppliers, manufacturers and logistics providers. Regulatory and compliance context As with other e-commerce and IT firms operating in China, the company is subject to domestic regulations concerning online commerce, consumer protection, electronic payments, data protection and cross-border trade when applicable. Compliance activities typically include maintaining accurate business registrations for branch offices, implementing data-security controls, adhering to consumer-rights rules for e-commerce transactions, and cooperating with logistics and customs requirements for physical goods. Overall, Beijing Century Joyo Information Technology Co., Ltd. represents an archetypal China-based e-commerce and information-technology company combining retail operations with a technology platform and business services for merchants. Its Shenzhen branch augments the group’s capability to manage regional logistics, seller relationships and localized operations in a major southern economic and manufacturing center.
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