Strategic Account Manager, Amazon Publisher Services (APS)

ID: 5876

Type: Full-time

Category: Others

Company Name: Amazon Online UK Limited

Location: GBR, London - London - United Kingdom

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Job Description

Amazon Ads creates customer-focused search and advertising solutions and technologies. Our Ad Tech team builds the technology infrastructure and ad serving systems to manage billions of advertising queries every day. The result is better quality advertising for publishers and more relevant ads for customers. Our infrastructure supports millions of Internet users and handles billions of queries per day, all delivered in milliseconds. Our data platform processes massive data sets to develop business intelligence and analytics that are critical for the efficiency and profitability of our advertising business.

In this organisation you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon. We provide a highly customer-obsessed, team-oriented environment in our offices located in London, San Francisco, Santa Monica and New York City. We are seeking a Strategic Account Manager to join the Amazon Publisher Services team to help build industry-leading solutions for publishers. In this role, you will have the opportunity to join Amazon’s quickly growing advertising business, own strategic relationships with mid-sized publishers, and drive strategy and adoption of our industry-leading publisher solutions.

Key job responsibilities
* Manage relationships with our web, mobile and connected TV (CTV) publishers.
* Oversee onboarding of new publisher supply and proactively find and execute optimization opportunities using data-led insights and AI-powered tools.
* Monitor and maintain supply quality standards to ensure third-party inventory delivers high value for Amazon advertisers
* Successfully launch new publisher products, share publisher and overall marketplace feedback and guide publisher program strategy through cross-functional collaboration.
* Employ consultative, long-term approach and build productive relationships with publishers as a trusted strategic advisor.
* Innovate, develop, and iterate on services based on customer feedback and emerging industry trends.
* Translate market feedback into product requirements, and collect market intelligence to help guide the overall direction of the program.
* Partner with Product Managers, Solutions Architects to help them troubleshoot customer issues and drive technical solutions.
* Analyze performance data and provide data-led insights to improve our advertising programs and maximize publisher revenue.
* Work with internal teams to guide inventory allocation and optimize supply path strategies.

Basic Qualifications

- Experience in digital advertising and client facing roles
- Experience analyzing data and best practices to assess performance drivers
- Experience in optimising products and services based on client needs

Preferred Qualifications

- Experience managing mid-sized publishers and deep understanding of publisher challenges including monetization strategies, supply path optimization, and programmatic advertising.
- Excellent quantitative and analytical skills, being comfortable with pulling reports, diving deep into the data, and analyzing trends using tools like SQL, Excel, or BI platforms.
- Proven verbal and written communication skills, ability to effectively communicate across a broad range of technical and non-technical stakeholders.
- Experience diagnosing and resolving technical issues in collaboration with Product Management and Engineering teams.
- Customer-driven product thinking and ability to identify and prioritize product requests that drive measurable business outcomes.
- Team player with proven influence and collaboration skills.
- Knowledge of programmatic advertising space, header bidding, supply-side platforms (SSPs), demand-side platforms (DSPs), real-time bidding (RTB), and emerging ad tech solutions including CTV and retail media networks.
- Proactive attitude with excellent project management, organizational, and analytical skills.
- Experience with supply quality initiatives and brand safety standards.
- Familiarity with privacy regulations (GDPR, CCPA) and their impact on digital advertising.
- Track record of driving revenue growth and improving key performance metrics (eCPM, fill rate, win rate) for publisher partners.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Online UK Limited

Company Website: https://www.amazon.co.uk

Company Address: 1 Principal PlaceWorship StreetLondon, EC2A 2FAUnited Kingdom

Amazon Online UK Limited is a United Kingdom-registered corporate entity that operates as part of the wider Amazon corporate group and is used for the conduct of Amazon’s retail and marketplace operations in the UK market. As a UK legal entity, the company supports online retailing activity directed at consumers and businesses in the United Kingdom and coordinates a range of customer-facing and business-to-business services associated with Amazon’s UK consumer e-commerce platform. The company’s scope of activity includes operating an online storefront that lists and sells products directly to customers, hosting and enabling third-party sellers to offer goods through a marketplace model, and managing elements of order processing, payments facilitation, returns processing and customer service functions specific to Amazon’s UK operations. Core business activities for Amazon Online UK Limited center on e-commerce retail and marketplace services. The company’s primary function is to provide and maintain a comprehensive online shopping platform tailored to UK customers, presenting product listings across many categories including electronics, household goods, books, clothing, groceries, and seasonal merchandise. The platform supports direct retail sales (products sold by the company itself or by Amazon retail), and a third-party marketplace model where independent merchants list products and use Amazon’s platform to reach customers. For third-party sellers the company’s operations typically include listing infrastructure, transaction processing, sales reporting, and, where applicable, support for fulfillment and logistics services. Fulfilment and logistics services associated with the company’s UK operations include coordination of warehousing, pick-and-pack, inventory management and last-mile delivery relationships. Amazon Online UK Limited participates in making available fulfilment options to merchants, including the use of Fulfilment by Amazon (FBA) programs in the UK, which allow third-party sellers to store inventory in Amazon’s fulfilment centres and to use Amazon’s customer service and delivery network. The company’s operational remit therefore spans inventory intake, stock management, order processing, outbound shipping and returns handling for the UK market, leveraging a distributed network of fulfilment centres and delivery partners. These capabilities enable consumer expectations around fast delivery, order tracking and returns handling that are core to the online shopping experience Amazon provides in the UK. Beyond physical goods retailing, Amazon Online UK Limited’s customer experience integrates digital services and subscription offerings available to UK consumers. The company supports subscription features such as Amazon Prime membership as they are marketed and implemented in the UK, which combine benefits like expedited shipping options, access to digital video and audio content, and promotional offers. The company’s platform also distributes and sells digital content — including e-books, digital audiobooks, streaming video and music products — through the group’s UK-focused storefronts and services, facilitating purchases, rentals and subscription access for UK customers. Amazon Online UK Limited also facilitates ancillary commercial services important to the platform economy in the UK, such as advertising and promotional tools for sellers and brands, payments and checkout infrastructure, and customer support channels tailored to local regulatory and consumer protection requirements. Advertising solutions enable brands and sellers on the UK platform to place sponsored listings and display ads to improve discoverability. The company’s payments and checkout systems are designed to process a broad range of payment methods acceptable in the UK and to comply with applicable financial and data-handling regulations. As part of its responsibilities within the Amazon group, the company interfaces with UK regulatory, tax and compliance regimes: maintaining records appropriate for a UK-registered trading entity, supporting compliance with UK consumer protection, product safety and data protection laws, and cooperating with local authorities and industry bodies where required. The company’s operations reflect the administrative and operational functions necessary for a multinational retail platform to operate within the UK jurisdiction, including localised customer service, returns processing, tax administration, and adherence to national rules on e-commerce and online marketplaces. On the merchant and developer side, Amazon Online UK Limited provides tools and seller services to enable businesses of varying sizes to reach UK customers. These tools typically include seller central access, inventory and pricing tools, performance dashboards and business reports, and options for integrated fulfilment and shipping. The company’s marketplace model supports individual small businesses and larger brands, enabling them to list, price and ship products to UK consumers while leveraging the platform’s consumer reach and logistics capabilities. In summary, Amazon Online UK Limited serves as the Amazon corporate group’s UK-focused trading entity that powers and supports the Amazon shopping experience in the United Kingdom. Its activities encompass online retail and marketplace operations, fulfilment and logistics coordination, support for digital content distribution and subscription services targeted at UK customers, and provision of seller and advertising services that enable third-party merchants to operate on the UK platform. The company undertakes the commercial, operational and compliance work necessary to maintain a large-scale e-commerce platform and marketplace serving consumers and businesses within the United Kingdom.

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