Category Manager

ID: 6060

Type: Full-time

Category: Others

Company Name: Amazon Commercial Services Pty Ltd

Location: AUS, NSW, Sydney - Sydney - Australia

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Job Description

Amazon Australia's Retail team is looking for a Category Manager to join us as we continue growing and setting new standards in e-commerce for Australian customers. This is a strategic, hands-on role requiring deep commercial acumen, P&L ownership, and the ability to conduct sophisticated analysis that drive strategic business decisions. You'll need to be comfortable working with multiple metrics and KPIs, conducting complex analysis, and making data-driven decisions. As a Category Manager, you'll be a passionate advocate for customers while developing your category through strong supplier relationships. You'll also act as a Subject Matter Expert in your field, coaching and developing team members and peers.

A successful Category Manager will:
- Enjoy a high degree of ownership: this will include owning the category P&L, driving ranging decisions, category expansion, and identifying operational efficiencies across your portfolio
- Bring analytical depth: going beyond reviewing data to proactively dive deep into metrics, uncover opportunities, and build actionable strategies
- Be a skilled negotiator: confidently leading commercial discussions to secure optimal terms while fostering long-term, mutually beneficial partnerships and earning trust with stakeholders
- Embrace a growth mindset: demonstrating resilience, curiosity, and a genuine appetite for continuous learning, including Amazon’s ways of working such as document-led meetings and culture of high velocity decision making.
- Technology & AI Adoption: Embrace AI and new technologies, diving into Amazon's tools and systems quickly and confidently
- Thrive in a fast-paced environment: demonstrating strong organisational skills and effectively prioritising competing demands across multiple workstreams

Amazon values diverse experiences and candidates with transferable skills are encouraged to apply. We are hiring across multiple business units and will help match your profile to one of the exciting categories as we go through the hiring process. Our categories include:
- Consumables (Grocery, Beauty, Household, Pet, Personal Care or Baby)
- Fashion (Luggage, Shoes, Watches or Clothing)
- Electronics (Audio, Consumer Electronics, TV or Camera)
- Home & Living (Toys, Kitchen, Sports, Lawn and Garden, or Office)
- Entertainment (Physical Books, Video Games, Music, or Digital Products)

Why Amazon?

Beyond joining one of the world's most customer-centric companies, you'll enjoy a range of benefits that make Amazon a great place to work:

- Dogs at Work: our popular program proven to lower stress and boost morale, running successfully across our Australian corporate offices
- Commuter benefits, helping you save on the cost of your daily commute
- Subsidised health insurance for you and your dependents, on top of salary continuance (income protection) and life insurance
- Inclusive culture: Amazon celebrates diversity of background, experience, and thought as a key driver of innovation and our mission to be the most customer-centric company in the world

This position requires full-time in-office presence 5 days per week at our CBD location.

Key job responsibilities
- Drive Category Strategy: Own end to end category performance, develop growth strategies, and make data-driven ranging decisions
- Demand Forecasting: Create forecasts of demand based on multiple sources, including local sales history, other locale data, external market insights, and vendor feedback to inform strategic decision-making
- Build Strategic Partnerships: Lead commercial negotiation and cultivate long term relationships with existing and potential supplier partners to create mutually beneficial growth opportunities
- Pricing & Promotion: Shape pricing strategies that balance profitability with customer value. Partner with marketing teams to plan and execute impactful promotional events.
- Analyze and Optimize: Dive deep into complex data to identify trends, improve operational efficiency, and enhance the customer experience
- Collaborate Across Functions: Partner with marketing, finance, supply chain, and advertising teams to achieve holistic business objectives
- Develop Team Capabilities: Act as a subject matter expert, coach colleagues, and contribute to team knowledge development

A day in the life
Your day will be dynamic and collaborative, balancing strategic thinking with hands-on execution. You'll analyze category performance, negotiate with supplier partners and develop creative solutions that drive results. Expect to move between deep analytical work, cross-functional collaboration, and strategic relationship building.

About the team
We are a passionate group of professionals dedicated to reimagining retail through customer-focused innovation. Our team thrives on diverse perspectives, collaborative problem-solving, and a commitment to continuous learning. We believe in empowering individuals to make meaningful impacts that transform how Australians shop online.

Hear from our team

Curious about what it's really like to be a Category Manager at Amazon Australia? Watch Rachael share her experience at Amazon. From transitioning out of a fashion and beauty background into Smart Home, to embracing data-driven decision making, vendor negotiations, and a team culture that make the role unique.

Basic Qualifications

- Bachelor's degree, or 3+ years of professional or military experience
- 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
- Experience with financial analysis and P&L ownership

Preferred Qualifications

- Experience managing large data sets and utilizing to drive performance and process improvements
- Experience in vendor negotiations, pricing and promotion, inventory management, and product development
- Knowledge of finance, accounting, business or related field focused on analytics

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Commercial Services Pty Ltd

Company Website: https://www.amazon.com.au

Company Address: AUS, NSW, Horsley Park

Amazon Commercial Services Pty Ltd is an Australian proprietary limited company operating as a commercial and operational arm of the global Amazon group within Australia. As a legal entity registered in Australia, it is used by Amazon to carry out a range of commercial, marketplace and customer-facing activities under the Amazon brand within the Australian market. The company functions as part of the broader Amazon organization and is involved in facilitating retail commerce, supporting third-party sellers, and delivering logistics- and technology-enabled services that underpin Amazon’s consumer and business offerings in Australia. Company overview Amazon Commercial Services Pty Ltd serves as an onshore corporate entity through which Amazon provides and manages a suite of e-commerce and commercial services in Australia. It is one of several Amazon legal entities established in-country to support local marketplace operations, commercial agreements, procurement arrangements, and seller- and enterprise-facing programs. The company’s activities are integrated with Amazon’s global platforms and local Amazon Australia operations (commonly accessed via amazon.com.au), enabling Amazon to contract with Australian suppliers, sellers, buyers and business customers in compliance with local regulation and business practice. Core business activities The core activities associated with Amazon Commercial Services Pty Ltd center on enabling and operating commercial e-commerce and related services in Australia. These activities typically include: facilitating the online retail marketplace (listing, transaction processing and marketplace facilitation); supporting third-party sellers through seller onboarding, account management and seller tools; providing fulfillment and logistics services (including services commonly marketed under the Fulfillment by Amazon/FBA model, where Amazon stores, picks, packs and ships inventory for sellers); operating consumer-facing retail offerings (including retail sales of first-party items and facilitation of third-party sales); and delivering Amazon Business services for procurement and B2B sales. In addition to marketplace and fulfillment functions, the company’s commercial remit commonly encompasses business-to-business contracting for advertising and promotional services (Amazon Advertising), payment processing and financial settlement for sellers, and localized customer service operations. These activities are supported by Amazon’s technology platforms and operational processes to enable order management, returns processing, customer support, and seller performance monitoring. Main products and services As an operational entity within the Amazon ecosystem in Australia, Amazon Commercial Services Pty Ltd is associated with the following principal products and service categories commonly offered to consumers, sellers and business customers: - Online retail marketplace operations: Enabling Amazon.com.au to offer millions of product listings from Amazon retail inventory and third-party sellers, operating the online storefront, product discovery, pricing and promotions. - Seller services and marketplace facilitation: Onboarding and supporting third-party sellers, providing seller-facing tools (inventory management, reporting, pricing tools) and managing marketplace policies and performance frameworks. - Fulfillment and logistics services: Offering warehousing, inventory management, fulfillment, and last-mile logistics solutions (including services branded as Fulfillment by Amazon) to sellers who use Amazon’s distribution network. - Business procurement and Amazon Business services: Supporting institutional and corporate procurement through Amazon Business offerings that provide purchasing, invoicing and account management features tailored for business customers. - Advertising and marketing solutions: Facilitating Amazon Advertising placements and promotional programs that allow vendors and sellers to advertise products on Amazon’s properties. - Consumer subscription and membership services: Providing access to subscription-based offerings where applicable (for example, Amazon Prime benefits sold in the Australian market via Amazon.com.au), including fast/shipping-related benefits and member-only promotions. - Customer service and after-sales support: Managing customer inquiries, returns, refunds and dispute resolution processes for retail orders placed through Amazon’s Australian storefront. Industry positioning and technology role Amazon Commercial Services Pty Ltd operates at the intersection of e-commerce, retail technology, logistics and digital advertising, aligning with Amazon’s global identity as a technology-driven retail and services company. The entity supports the deployment of Amazon’s software platforms, data systems and operational technology in Australia to enable scalable online commerce, marketplace analytics, fulfillment automation and seller enablement tools. While Amazon’s cloud computing arm (Amazon Web Services) and other specialized business units may operate under different legal entities, Amazon Commercial Services Pty Ltd plays a direct role in the consumer- and seller-facing commercial ecosystem in Australia. Relationship to the broader Amazon organization This Australian company is one of multiple locally incorporated entities that allow the Amazon group to operate compliantly within Australia’s legal and regulatory framework. It is typically used to contract with local sellers, vendors, corporate customers and service providers, to manage local commercial terms and to enable localized operations that reflect Australian consumer protection and taxation requirements. Its activities are closely integrated with Amazon’s global platforms, processes and branding, and it supports the delivery of services that are visible to Australian consumers and business customers through Amazon’s public websites and applications. Limitations and scope Amazon Commercial Services Pty Ltd should be understood as a corporate operating entity within the Amazon group rather than as an independently branded product company. Specific lines of business and product responsibilities may be split across multiple Amazon legal entities in Australia depending on regulatory, tax and operational requirements (for example, cloud infrastructure and certain corporate services are typically provided by other Amazon subsidiaries). For the most authoritative and up-to-date statements of the company’s role, services and regulatory filings, consult Australian corporate registries, official Amazon corporate disclosures or the Amazon Australia website.

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