Sr. UX Designer, Multichannel Commerce and Fulfillment (MCCF)

We are looking for a senior UX Designer who excels at crafting thoughtful seller and supply chain operator experiences within Amazon's multi-channel commerce and fulfillment (MCCF) design team. In this role, you will deliver solutions for complex design and technical problems across a suite of business management tools. You will drive the design strategy and implementation of critical user journeys that enable merchants of all sizes to easily and efficiently reach their goals through Amazon's supply-chain solutions.

You'll work closely with product managers, engineers, researchers, and business stakeholders to deliver exceptional merchant experiences that scale. Your work will impact product roadmaps and organizational goals through data-driven decision making and deep understanding of multi-channel commerce operations. You will be responsible for setting design standards, defining patterns, and driving their adoption across teams.

To be successful in this role, you must be an empathetic leader who excels at collaborating with cross-functional teams on ambiguous design challenges. You should have strong experience in solving complex UX problems in B2B space, and building scalable design solutions.

Our team consists of highly specialized Interaction Designers, Visual Designers, Researchers, collaborating with internal and external teams to deliver innovative supply-chain solutions to merchants of all sizes. You will also work closely with a cross-functional group of Product Managers, Engineers, Sales, Marketing and organizational leaders to ideate and deliver on the best possible experience for our customers and partners. If this sounds interesting and motivating, we would love to talk to you!


Key job responsibilities
1. Develop personas, customer journey maps, and conceptual diagrams to understand and advocate for merchant needs
2. Partner closely with product and design teams across Amazon to develop high-value use cases and design requirements
3. Collaborate with Product Management to identify opportunities and drive strategic product decisions
4. Design information architecture, user interface, and interaction flows while contributing to strategic decisions around product definitions and roadmaps
5. Simplify and distill complex processes into intuitive and elegant UI, with focus on merchant needs and workflows
6. Create user flows, wireframes, visual design mock-ups, design system component contributions, and prototypes to effectively conceptualize new product initiatives
7. Design merchant experiences for Amazon's multichannel commerce and fulfillment solutions, creating end-to-end user experiences that are useful, usable, and delightful
8. Design with AI and design for AI
9. Facilitate design processes, present to stakeholders, and iterate on designs based on feedback and user research
10. Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization
11. Mentor and assist other designers, helping raise the design bar across the team

A day in the life
1. Collaborate with product managers, UX researchers, and engineers to drive UX activities
2. Discover business challenges and end-user needs
3. Facilitate design ideation, prioritization and validation workshops
4. Create design assets such as user personas, customer journey maps, workflow models and wire-frames
5. Help product manager prioritize high-value use cases
6. Validate and refine UX using customer feedback
7. Mentor junior designers inside and outside your team
8. Coach cross-functional product teams on human-centered design

About the team
Amazon's Multichannel Commerce and Fulfillment (MCCF) team builds commerce and supply-chain solutions that enable businesses of all sizes to grow both on and off Amazon. The MCCF UX team brings Amazon's advanced capabilities to address the commerce and supply-chain needs of global enterprises and small businesses alike. Supply Chain by Amazon is a fully automated set of supply chain services that gets products from manufacturers to customers around the world. It offers a complete end-to-end solution, Amazon Managed Service, that keeps products in stock, provides faster and more reliable shipping, and significantly lowers costs, simplifying supply chain operations of customers.

MCCF Design team operates out of Amazon’s offices in Seattle and New York. The team consists of User Researchers, UX Designers, Visual Designers and UX Program Managers. The team is broadly focused on designing experiences for shoppers and merchants. This role will focus on designing business applications for merchants of all sizes - large global enterprises to small-medium businesses.

Basic Qualifications

- 7+ years of UX designer or interaction designer experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
- Experience defining and maintaining design patterns and UX standards
- Experience working with stakeholders to plan and execute programs that are strategic in nature

Preferred Qualifications

- Experience with UX design of complex workflows
- Experience in delivering design solutions for projects of large scope and complexity
- Knowledge of usability principles and techniques
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.