Sr. Technical Architect, Amazon Quick Customer Success Team (Q-CST)

The Amazon Quick Customer Success Team is driving enterprise-scale adoption of Amazon Quick (Amazon's AI-powered assistant) globally. As our portfolio grows in active customer engagements, we need a Sr. Technical Architect to own three critical capability pillars: (1) standardized technical architecture across teams, (2) a systematic bridge between field delivery and the Quick product/service organization, and (3) the technical framework underlying our "Live in 45" methodology to ensure consistency and scalability.

In this role, you will define and maintain Reference Architectures covering infrastructure patterns, identity and access architecture, data connectivity blueprints, governance baselines, and success metrics instrumentation. You will build sprint readiness assessments that validate data readiness, security/compliance posture, product capability fit, and change management capacity before every function sprint. You will also drive architecture quality across all Geo teams through review cadences, reusable pattern libraries, and post-sprint retrospective frameworks.

Beyond technical standards, you will serve as the structured bridge between field reality and the Quick product and service organization — translating customer engagement blockers into prioritized, quantified product requirements, mapping product releases to customer impact, and coordinating proactive service team engineering requests. You will also develop the technical underpinning for workforce transformation including workload pattern libraries, phase transition criteria, sprint economics models, success metrics dashboards, and competitive positioning frameworks.

Key job responsibilities
- Define and maintain Sprint 0 Reference Architectures standardizing infrastructure patterns, identity and access architecture, data connectivity blueprints, governance baselines, and success metrics instrumentation across all Geo teams globally
- Build and execute Sprint Readiness Assessments that validate data readiness, security/compliance posture, product capability fit, and change management capacity before every function sprint
- Drive technical quality across Geo teams through architecture review cadences, reusable pattern libraries extracted from successful engagements, and post-sprint retrospective frameworks
- Own the cross-product blocker dashboard mapping active engagement blockers to specific product features, quantifying revenue impact, and tracking resolution status
- Translate product releases into per-customer impact briefs, align sprint planning to product roadmaps, and coordinate product beta/preview programs with strategic customer engagements
- Build and maintain workload pattern libraries, phase transition criteria, sprint economics models, and success metrics dashboards for the "Live in 45" workforce transformation methodology
- Develop competitive positioning frameworks including feature comparison matrices, migration path documentation, and TCO/ROI models

A day in the life
You will work at the intersection of technical architecture, product strategy, and customer delivery. A typical week involves reviewing Sprint 0 solution designs from Geo teams globally, identifying design anti-patterns (e.g., over-indexing unstructured data, permission models that won't scale, agents without guardrails), and advising on corrections. You will update the cross-product blocker dashboard based on field inputs, cross-reference new product releases against customer engagements, and produce impact briefs for leads. You will collaborate with Geo leaders, the Quick product team, and the Quick Service engineering team. Your internal stakeholders include product managers, service team engineers, and field delivery leads. Your customers are enterprise organizations adopting Amazon Quick at scale.

About the team
The Amazon Quick Customer Success Team drives enterprise adoption of Amazon Quick — Amazon's AI-powered workplace assistant. We execute Sprint 0 foundations and multi-function sprint deployments for customers globally. Our mission is to help enterprises achieve "Live in 45" — a comprehensive, rapid deployment methodology that transforms how organizations work with AI. We operate at the intersection of field delivery, product development, and customer success, working closely with Geo leaders and the Quick product and service teams to scale our impact across concurrent customer engagements.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- 7+ years of technical specialist, design and architecture experience
- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience
- 7+ years of consulting, design and implementation of serverless distributed solutions experience
- 5+ years of software development with object oriented language experience
- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 7+ years of external or internal customer facing, complex and large scale project management experience
- 5+ years of cloud architecture and solution implementation experience
- Bachelor's degree, or 7+ years of professional or military experience

Preferred Qualifications

- degree in advanced technology, or AWS Professional level certification
- Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
- Knowledge of security and compliance standards including HIPAA and GDPR
- Experience in performance optimization and cost management for cloud environments
- Experience communicating technical concepts to diverse audiences in pre-sales environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.