Sr Strategy & Product Mgr, Cost To Serve

ID: 6282

Type: Full-time

Category: Others

Company Name: Amazon Commercial Services Pty Ltd

Location: AUS, NSW, Sydney - Sydney - Australia

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Job Description

We are looking for an analytical, customer-obsessed and innovative Sr Strategy & Product Manager to join the Cost to Serve team at Amazon Australia. You will have a passion for improving the customer experience and solving complex problems. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional initiatives, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep into the details.

You will be responsible for defining and delivering strategic initiatives that optimize how we serve Australian customers while improving cost efficiency. You will build analytical frameworks, enabled by AI and machine learning systems, that inform key business decisions and shape the product vision and roadmap for a strategic initiative alongside operations and tech teams.

In this role, you will lead the continued development, expansion and optimization of these efforts. You will leverage customer behaviour insights, financial data and operational signals to model scenarios, identify opportunities and run experiments. As the owner of this strategy, you will directly partner with teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence to implement solutions and measure impact.

Our team operates out of our fabulous CBD office, conveniently located near many transportation options.

Key job responsibilities
To excel in this role, you will:

Analyse data and dive deep into business metrics to develop actionable strategies that improve cost efficiency and customer outcomes.

Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.

Identify opportunities across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.

Help define and launch new strategies, frameworks and products, leveraging AI and machine learning systems to inform decision making.

Own the strategic roadmap for your initiative and drive it from concept through to measurable impact.

Build relationships with and influence teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence.

Bring strong strategic thinking and product management skills, holding your stakeholders accountable to the highest of standards.

Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.

Basic Qualifications

- Bachelor's degree or equivalent
- 6+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition

Preferred Qualifications

- Experience working across functional teams and senior stakeholders
- Experience shipping innovative, successful consumer products
- Knowledge of SQL
- Experience demonstrating strong analytical abilities and confidence in the use of data
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Commercial Services Pty Ltd

Company Website: https://www.amazon.com.au

Company Address: AUS, NSW, Horsley Park

Amazon Commercial Services Pty Ltd is an Australian proprietary limited company operating as a commercial and operational arm of the global Amazon group within Australia. As a legal entity registered in Australia, it is used by Amazon to carry out a range of commercial, marketplace and customer-facing activities under the Amazon brand within the Australian market. The company functions as part of the broader Amazon organization and is involved in facilitating retail commerce, supporting third-party sellers, and delivering logistics- and technology-enabled services that underpin Amazon’s consumer and business offerings in Australia. Company overview Amazon Commercial Services Pty Ltd serves as an onshore corporate entity through which Amazon provides and manages a suite of e-commerce and commercial services in Australia. It is one of several Amazon legal entities established in-country to support local marketplace operations, commercial agreements, procurement arrangements, and seller- and enterprise-facing programs. The company’s activities are integrated with Amazon’s global platforms and local Amazon Australia operations (commonly accessed via amazon.com.au), enabling Amazon to contract with Australian suppliers, sellers, buyers and business customers in compliance with local regulation and business practice. Core business activities The core activities associated with Amazon Commercial Services Pty Ltd center on enabling and operating commercial e-commerce and related services in Australia. These activities typically include: facilitating the online retail marketplace (listing, transaction processing and marketplace facilitation); supporting third-party sellers through seller onboarding, account management and seller tools; providing fulfillment and logistics services (including services commonly marketed under the Fulfillment by Amazon/FBA model, where Amazon stores, picks, packs and ships inventory for sellers); operating consumer-facing retail offerings (including retail sales of first-party items and facilitation of third-party sales); and delivering Amazon Business services for procurement and B2B sales. In addition to marketplace and fulfillment functions, the company’s commercial remit commonly encompasses business-to-business contracting for advertising and promotional services (Amazon Advertising), payment processing and financial settlement for sellers, and localized customer service operations. These activities are supported by Amazon’s technology platforms and operational processes to enable order management, returns processing, customer support, and seller performance monitoring. Main products and services As an operational entity within the Amazon ecosystem in Australia, Amazon Commercial Services Pty Ltd is associated with the following principal products and service categories commonly offered to consumers, sellers and business customers: - Online retail marketplace operations: Enabling Amazon.com.au to offer millions of product listings from Amazon retail inventory and third-party sellers, operating the online storefront, product discovery, pricing and promotions. - Seller services and marketplace facilitation: Onboarding and supporting third-party sellers, providing seller-facing tools (inventory management, reporting, pricing tools) and managing marketplace policies and performance frameworks. - Fulfillment and logistics services: Offering warehousing, inventory management, fulfillment, and last-mile logistics solutions (including services branded as Fulfillment by Amazon) to sellers who use Amazon’s distribution network. - Business procurement and Amazon Business services: Supporting institutional and corporate procurement through Amazon Business offerings that provide purchasing, invoicing and account management features tailored for business customers. - Advertising and marketing solutions: Facilitating Amazon Advertising placements and promotional programs that allow vendors and sellers to advertise products on Amazon’s properties. - Consumer subscription and membership services: Providing access to subscription-based offerings where applicable (for example, Amazon Prime benefits sold in the Australian market via Amazon.com.au), including fast/shipping-related benefits and member-only promotions. - Customer service and after-sales support: Managing customer inquiries, returns, refunds and dispute resolution processes for retail orders placed through Amazon’s Australian storefront. Industry positioning and technology role Amazon Commercial Services Pty Ltd operates at the intersection of e-commerce, retail technology, logistics and digital advertising, aligning with Amazon’s global identity as a technology-driven retail and services company. The entity supports the deployment of Amazon’s software platforms, data systems and operational technology in Australia to enable scalable online commerce, marketplace analytics, fulfillment automation and seller enablement tools. While Amazon’s cloud computing arm (Amazon Web Services) and other specialized business units may operate under different legal entities, Amazon Commercial Services Pty Ltd plays a direct role in the consumer- and seller-facing commercial ecosystem in Australia. Relationship to the broader Amazon organization This Australian company is one of multiple locally incorporated entities that allow the Amazon group to operate compliantly within Australia’s legal and regulatory framework. It is typically used to contract with local sellers, vendors, corporate customers and service providers, to manage local commercial terms and to enable localized operations that reflect Australian consumer protection and taxation requirements. Its activities are closely integrated with Amazon’s global platforms, processes and branding, and it supports the delivery of services that are visible to Australian consumers and business customers through Amazon’s public websites and applications. Limitations and scope Amazon Commercial Services Pty Ltd should be understood as a corporate operating entity within the Amazon group rather than as an independently branded product company. Specific lines of business and product responsibilities may be split across multiple Amazon legal entities in Australia depending on regulatory, tax and operational requirements (for example, cloud infrastructure and certain corporate services are typically provided by other Amazon subsidiaries). For the most authoritative and up-to-date statements of the company’s role, services and regulatory filings, consult Australian corporate registries, official Amazon corporate disclosures or the Amazon Australia website.

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