Sr. Product Manager, DSP Accountability - Safety Signals

ID: 6285

Type: Full-time

Category: Others

Company Name: Amazon.com Services LLC

Location: USA, TN, Nashville; USA, WA, Bellevue - Nashville - United States

Salary: 124,500.00 - 168,500.00 USD annually

Job Description

Safety is Amazon's most important last mile priority, and the signals that detect risk, measure driver behavior, and protect hundreds of thousands of delivery drivers worldwide are only as good as the systems behind them. As Senior Product Manager, Signal Quality and Impact, you will own the strategy and execution for the quality and usage of signals across Amazon's last mile safety ecosystem, spanning Rivian electric delivery vans, ML-driven detection systems, and computer vision at scale, working to maximize their impact on safety outcomes and driver experience. This is a high-impact, cross-cutting role where your work will directly influence how signals are built, measured, and improved across dozens of safety mechanisms and millions of delivery events every day. Our team moves fast, and as we expand our use of AI across the signal lifecycle, this role will play a key part in shaping and driving that approach in alignment with our broader organization.

Someone successful in this role will likely excel at:
- Product thinking: solving ambiguous problems with clear, structured strategies
- Stakeholder management and written influence: aligning cross-functional teams across tech, operations, and business leaders, even when priorities diverge
- Technical depth: strong passion for technology, especially vehicle systems, advanced sensors, and driver behavior, with the ability to translate complex tech into strategic opportunities
- Analytical rigor: highly data-driven, comfortable working with large datasets, writing queries, and using data to guide decisions
- Customer obsession and impact focus: prioritizing the highest-value opportunities that deliver measurable safety and performance improvements
This role is a great opportunity to work with next-gen technology in Amazon delivery vehicles and the delivery environment, including Rivian vans, machine vision, and ML-driven safety detection.

Key job responsibilities
- Own the multi-year vision, strategy, and roadmap for safety signal quality and effectiveness across North America and Worldwide
- Work backwards from ambiguous safety challenges to define clear product requirements, success metrics, and execution plans, launching new signals and signal features end-to-end from problem definition through deployment and post-launch monitoring
- Set signal quality standards (precision, recall, SLAs), define and own the signal evaluation framework (precision monitoring, confidence scoring, true/false positive determination), and hold partner teams accountable to them
- Drive cross-functional alignment across tech, operations, data science, and business leaders; make and influence build vs. partner decisions with external technology providers to drive signal quality improvements at pace
- Partner closely with applied scientists and ML engineers to shape model requirements, evaluate outputs, and drive ML and AI-based approaches to signal enhancement and new signal development
- Define and own the metrics framework for signal quality, signal effectiveness, and downstream safety outcomes; use data to proactively identify signal quality issues and prioritize the highest-impact improvements
- Translate complex signal and ML concepts into clear narratives for senior and executive audiences to drive alignment and investment decisions

A day in the life
You start your day deep in a working session with your applied science partner, pressure-testing a new ML-based confidence scoring approach and digging into model behavior and edge cases. From there, you're sitting with a safety domain expert, understanding driver behaviors behind incidents we need to detect and translating that expertise into a clear signal opportunity. In the afternoon you're presenting to senior leadership, making the case for the next wave of signal investments. You close the day triaging automated signal quality alarms, routing anomalies before they impact downstream safety mechanisms.

About the team
We are part of the Worldwide Delivery Service Partner org, supporting over a dozen regions, thousands of DSPs, and hundreds of thousands of drivers. Our team sits at the intersection of safety and technology, partnering closely with last mile tech, data science, and safety organizations to protect drivers every day. We are data-obsessed and fast-moving, valuing deep thinking, strong written communication, and a bias for impact. We embrace new technology including AI where it drives real outcomes, and hold a high bar for everything we ship.

Basic Qualifications

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner

Preferred Qualifications

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 124,500.00 - 168,500.00 USD annually
USA, WA, Bellevue - 136,000.00 - 184,100.00 USD annually

Company Information

Company Name: Amazon.com Services LLC

Company Website: https://www.amazon.com

Company Address: 410 Terry Ave N, Seattle, WA 98109, United States

Amazon.com Services LLC is an operating company in the Amazon corporate family that supports and delivers a broad set of technology-enabled retail and marketplace services. As part of the larger Amazon organization, it participates in the operation and management of Amazon’s online retail marketplace, third‑party seller programs, fulfillment and logistics solutions, and related customer-facing services. The company’s activities are oriented around applying software, systems engineering and logistical infrastructure to enable large-scale e-commerce, digital distribution and platform services for consumers and businesses. Overview and scope Amazon.com Services LLC functions as one of the entities through which Amazon delivers commerce and seller-related services. In practice, that includes enabling Amazon’s marketplace for third‑party sellers, operating fulfillment programs (including Fulfillment by Amazon—FBA), and supporting the web and mobile retail experiences that customers use to discover, buy and receive products. The company leverages Amazon’s broader investments in distributed computing, data analytics, inventory systems and automated fulfillment to provide both consumer-facing retail and business-to-business seller services. Core business activities The core activities associated with Amazon.com Services LLC revolve around online retail operations and the technology and logistics that underpin them. Key activities include: operating the Amazon.com consumer marketplace and associated storefronts; managing programs that onboard, list and transact for third‑party sellers; providing fulfillment, warehousing and shipping services for inventory enrolled in Amazon’s logistics networks; powering payments and order processing systems; and supporting customer service operations related to retail transactions. These activities are tightly integrated with Amazon’s global logistics network, delivery services, and software platforms that enable inventory management, pricing, content management and search/recommendation systems. Main products and services While Amazon.com Services LLC is one of several operating companies in the Amazon group, the practical products and services associated with its operations include marketplace hosting for third‑party sellers (seller accounts, tools and dashboards), fulfillment and warehousing services (including FBA), order processing and returns management, customer service support for retail transactions, and technology platforms that expose APIs and seller tools for listing, pricing and inventory control. These services enable merchants to sell through Amazon’s digital storefronts and to use Amazon’s fulfillment infrastructure for storage, packing and shipping. Relationship to broader Amazon offerings The operational scope of Amazon.com Services LLC overlaps and integrates with other Amazon businesses and technology platforms. For example, Amazon Web Services (AWS) provides the cloud infrastructure and many platform services that power Amazon’s retail site and seller services, while Amazon’s consumer-facing subscription services such as Amazon Prime (which bundles fast shipping, streaming and other benefits) influence demand and fulfillment priorities. Additionally, Amazon’s devices (Kindle, Echo/Alexa, Fire TV) and digital content offerings (Prime Video, Amazon Music, Audible) form adjacent product lines that operate within the same corporate ecosystem, increasing cross‑channel customer engagement with the retail marketplace. Technology and innovation focus Amazon.com Services LLC operates in an environment driven by software, systems engineering and logistics innovation. Amazon’s public communications emphasize technology investments in automation, robotics, machine learning, search and recommendation algorithms, and large-scale distributed systems to improve selection, convenience and price. The company’s approach to improving customer experience and seller services is built on continuous iteration in software, data science and operational research, as well as deployment of warehouse automation and transportation optimization technologies. Customers and users End customers are the millions of consumers who shop on Amazon’s retail websites and use related mobile apps. Another primary customer segment is the millions of third‑party sellers and professional merchants who use Amazon’s marketplace and seller services to reach consumers globally. Businesses and developers that integrate with Amazon’s seller APIs, fulfillment services, and advertising platforms also rely on the services and systems that Amazon.com Services LLC helps deliver. Official mission and corporate context Amazon’s public materials state a mission and guiding principle focused on customer centricity—commonly expressed by the company as striving “to be Earth’s most customer‑centric company.” That mission underpins the retail and marketplace operations and is reflected in investments in selection, convenience and low prices. Amazon operates across multiple industries including e-commerce, cloud computing, digital streaming, consumer electronics and logistics; Amazon.com Services LLC is a part of that broader corporate structure and concentrates on the commerce and seller-facing components of the business. Regulatory and corporate form Amazon.com Services LLC is a limited liability company within the Amazon corporate structure; like other operating subsidiaries, it is used to carry out specific aspects of Amazon’s commercial activities. Public filings and corporate disclosures identify multiple Amazon subsidiaries that collectively operate global retail, subscription, cloud and device businesses. Amazon’s public investor relations and corporate governance materials describe Amazon as a technology company with e-commerce and cloud computing core competencies, and Amazon.com Services LLC functions within that legal and operational framework. Summary In summary, Amazon.com Services LLC is a technology-enabled operating company in the Amazon family that provides and supports the marketplace, seller services, fulfillment and related retail operations that allow consumers to buy products and third‑party sellers to reach customers through Amazon’s digital storefronts. Its work is characterized by large-scale software systems, fulfillment and logistics networks, and continual investment in automation and data-driven tools to improve customer and seller experiences. The company’s activities align with Amazon’s stated customer-centric mission and the broader corporate focus on leveraging technology to scale commerce and distribution globally.

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