Support Engineer, IN Amazon Pay

Engage with operations, product, tech, and program stakeholders.
• Lead the end-to-end development of new category or biller onboarding, development, testing, launch, and continuous improvement.
• Possess expertise in Generative AI and Agentic systems and concepts, with the ability to integrate these technologies into daily workflows. You will be expected to leverage this knowledge to enhance designs and improve builder productivity through AI-driven solutions.
• Develop deep expertise as a subject matter expert in specific focus areas, serving as the technical point of contact for your team.
• Demonstrate comprehensive understanding of various features and systems.
• Demonstrate strong analytical capabilities to investigate technical product and operational issues, developing straightforward yet effective solutions.
• Provide technical guidance while encouraging team members to identify and address root causes. Take ownership of documentation improvement by identifying gaps, enhancing existing materials, and creating new documentation where needed to support operational excellence.
• Design, develop, test, launch and improve self-service software products.
• Demonstrate strong leadership by guiding team members through root cause analysis and problem resolution. Act as a collaborative team player who readily steps across functional boundaries to share technical expertise, best practices, and provide valuable technical guidance to colleagues.
• Partner proactively with various Technology teams to understand their roadmap and assess its impact on workplan designs and outcomes.
• Contribute to the evolution of program technology by gaining deep insights into different implementation strategies across our proprietary tools, internal applications, and service architectures. Leverage this comprehensive understanding to implement effective bug fixes and system improvements.

Basic Qualifications

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages

Preferred Qualifications

- Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis

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