Sr Capacity Planning Manager, Verifications & Risk Management Ops

Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Sr Capacity Planning Manager (volume forecasting and headcount/capacity planning domain) who will be responsible for building business forecasting models attributed by headcount plans and long-term capacity, developing strategies for service and location/network footprint and optimizing resource utilization/occupancy through innovative ideas, while consistently enabling Service Level delivery at >90%. This is your chance to make history. We value your passion to discover, invent & simplify, leverage AI in the planning models and deliver for a high performing organisation. Amazon hires the brightest minds, are you one of them? We believe passionately, that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Key job responsibilities
This role will be responsible for analysing staffing needs, forecasting future requirements, and inspecting forecast patterns and injects, ensuring optimal workforce utilization and cost.

The ideal candidate is expected to
1. Operate with significant autonomy and discretion, influences internal & external teams.
2. Candidate will possess leadership experience in i) strategic headcount planning framework and enabled teams to build task level capacity at the lowest grain of intervals/languages, ii) Opex budgeting, and iii) forecasting domain with an appetite to constantly engage through AI and improve the planning models.
2. Build best in class mechanisms, thus, enable a high performing global team to not only innovate through AI but also drive high impact cost cutting initiatives.
3. Partner with diverse stakeholders including Corporate Legal, HR, Finance, Recruitment, associated Planning teams, Expansions/GREF, Risk & Compliance, Product and Operations leaders to maintain a resilient and adaptable network, through projects both real-time and strategic, that supports and aligns with our org’s vision and growth
4. Identify, track, and drive confidential change management projects and initiatives to align with our business growth strategies within a multiple regional scope
5. Embody customer centricity, foster a culture of excellence in our operations, and work with minimal direction in a demanding and often ambiguous environment to grow the program globally
6. Be capable to support and own tactical & strategic global planning decisions proactively, while enhancing seller experience, eliminating team friction and optimizing cost
7. Dive deep into a range of problems and invest through GenAI driven situations that may require immediate intervention combined with a long term vision
8. Possess intermediate to expert level knowledge, and is ready to inspect the new-age forecasting models (like machine learning driven models, regression, e-commerce & quick-commerce driver injected forecasts, etc.).
9. Constantly raise the performance bar of the team and holding accountability with stakeholders, thus enabling strong cross-functional influence to drive change

You are accountable to:

• Deliver on organization level Opex budget for the year/quarter/month
• Build futuristic business models for seamless capacity planning through AI/ML architecture
• Leading innovation to create agile HC planning/capacity models to meet the Service level standards according to Compliance and Seller/Customer Experience
• Lead a team of Analysts and Program Managers and constantly manage performance to operate as a high performing team



As a Leader, you should:

• be managing a global team of Capacity Planners/Forecasters, and support worldwide network of business units, and operational centres
• be able to provide regular coaching and feedback to direct reports to help grow functional skills and leadership capability, with support from stakeholders/operations' peers and Snr. leaders
• demonstrate understanding of performance and sets a high leadership bar and effectively applies to hiring decisions.
• understand and communicate the department’s vision to team members.
• set clear expectations and builds robust launch plans for new team members.
• understand team members’ engagement and motivation, works to retain top tier employees.
• set objectives with team members that enable achievement of department and functional goals.
• hold team members accountable for performance
• assess behaviours and coaches direct reports on demonstrating Amazon’s Leadership Principles within their role.
• identify and actively drives team changes, staffing and training needed to support capacity needs.
• inspect and guide resource planning discussions.

A day in the life
Strategic:
• Lead long-term capacity planning initiatives
• Drive AI/ML implementation in planning processes
• Develop strategic partnerships across organization
• Guide team on complex problem-solving

Operational:
• Monitor real-time capacity utilization
• Ensure data accuracy and model reliability
• Manage escalations and critical issues
• Drive continuous process improvement

People Management:
• Mentor and develop team members
• Build high-performing teams
• Foster collaboration across functions
• Maintain strong stakeholder relationships

Critical Skills Demonstrated Daily:
• Strategic thinking and decision-making
• Data analysis and interpretation
• Leadership and team development
• Stakeholder management
• Crisis management and problem-solving
• Technical expertise in planning tools
• Executive communication

This schedule can vary based on business needs, with additional time spent on:
• Quarterly planning sessions
• Annual strategic planning
• Technology implementation projects
• Team building activities
• Training and development
• Crisis management when needed

Basic Qualifications

- 7+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams
- Bachelor's degree

Preferred Qualifications

- Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.