Sr. Partner Business Operations Lead, APJ

ID: 6565

Type: Full-time

Category: Others

Company Name: Amazon Web Services Singapore Private Limited

Location: SGP, Singapore

Education Level: Lead

Job Description

AWS is seeking a Business Operations Lead, to drive data-driven decision-making and operational excellence for the APJ Partner organization. As a strategic business partner, the Business Operations Lead serves as a trusted advisor who translates complex data into actionable insights, drives operational excellence, and shapes the strategic direction of sales initiatives through deep business acumen and consultative partnership. This role is crucial in leading and scaling mission-critical frameworks, including territories and quota, goal setting, key initiatives, business reviews, forecasting, and data analysis, to inform strategic recommendations in a rapidly growing, complex environment. Serving as a strategy partner to Area leadership, the Business Operations Lead develops, implements, and manages sales processes, systems, and metrics to help Area Partner Leader and those involved in the sales process increase revenue growth and customer acquisition. Proactively analyzes sales performance data and customer dynamics to identify growth opportunities and provide forward-looking strategic recommendations to leadership. Partners with stakeholders to achieve day-to-day operational excellence through sales process management, performance analysis, technology support, business reviews, operational planning, and communicating actionable insights, both verbally and in writing, while fostering strong stakeholder relationships. As the AI-powered sales landscape continues to evolve, this role will be instrumental in leveraging the latest artificial intelligence and machine learning technologies to enhance sales processes and decision-making, ensuring responsible implementation that drives measurable business impact. The Business Operations Lead will work closely with Area Partner leadership and cross-functional teams to responsibly implement and optimize AI-driven tools and workflows that augment the sales organization's productivity and effectiveness. This role requires a strategic thinker who can balance operational rigor with consultative partnership, translating data into business strategy while building trusted relationships across all levels of the organization.

Key job responsibilities
1. Serve as a strategic business partner to the leadership team, providing data-driven insights and guidance to shape the overall business strategy and operations. Influence and collaborate with cross-functional teams to drive optimal business outcomes.
2. Documents and implements standardized business processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness. This may include determining sales territories and quotas for teams.
3. Orchestrates AI-human collaboration in the sales process, and manages and optimizes AI sales intelligence tools and automated customer/partner interaction systems
4. Maintains sales tools data quality to ensure accurate reporting and forecasting
5. Implements sales workflows and automation to streamline process and improve seller efficiency
6. Conducts sales performance analysis on win/loss data, conversion rates, goal attainment, and/or forecast accuracy to identify potential risks.
7. Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
8. Acts as primary point of contact to resolve stakeholders’ requests and execute daily operational processes.
9. Leads sales tools training and adoption initiatives to improve utilization and productivity.
10. Serve as a change agent, guiding the business through transformations and supporting the effective management of organizational change initiatives.
11. Drives escalations, gap-to-green, and/or other issues to resolution.

Basic Qualifications

- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience communicating and presenting to senior leadership
- 7+ years of sales operations or equivalent experience
- Experience defining, refining and implementing business processes, procedures and policies or equivalent

Preferred Qualifications

- Experience working within a high-growth, technology company
- Bachelor's degree or equivalent, or experience using data and analytics to drive sales strategy and results
- Experience using data and analytics to drive sales strategy and results
- Experience working in a Partner Management business operations role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Web Services Singapore Private Limited

Company Website: https://aws.amazon.com/local/singapore/

Company Address: SGP, Singapore

Amazon Web Services Singapore Private Limited is the Singapore-registered legal entity of Amazon Web Services (AWS), the global cloud infrastructure and platform services organization that is part of the Amazon group of companies. As the local corporate presence for AWS in Singapore, the company supports delivery, sales, technical engagement, training, consulting partnerships, and regulatory/compliance interactions for AWS cloud services within Singapore and the broader Asia Pacific market. The entity functions as the local operating and commercial arm supporting AWS’s cloud activities, enabling organizations in the region to adopt and operate cloud-native and hybrid IT architectures on AWS infrastructure. Core business activities - Provisioning and commercial delivery of cloud infrastructure and platform services through the AWS Asia Pacific (Singapore) Region (ap-southeast-1). This includes enabling local customers—enterprises, startups, public sector agencies, and educational institutions—to run workloads on AWS compute, storage, database, networking, analytics, security, machine learning, and developer services. - Local sales, account management, partner management, and professional services coordination to help customers design, migrate, operate, and optimize applications and workloads on AWS. The Singapore entity supports AWS Partner Network (APN) programs and works with regional systems integrators, managed service providers, independent software vendors, and consulting partners to deliver professional services and managed cloud operations. - Technical enablement, training, and certification activities delivered locally or in the region. AWS provides classroom and virtual training, technical workshops, bootcamps, and certification programs through AWS Training and Certification to upskill local technical and business teams on cloud best practices, architectures, and services. - Compliance, security, and trust engagements with local regulators and customers. AWS Singapore facilitates local compliance attestations, data residency discussions, and contractual arrangements needed by regulated industries (finance, healthcare, government) to use AWS cloud services while meeting local legal, privacy, and regulatory requirements. Main products and services Amazon Web Services Singapore Private Limited offers access and commercial arrangements for the broad portfolio of AWS cloud services. These services—available globally and offered to local customers via the Singapore region—include core infrastructure building blocks and higher-level platform services: - Compute: Elastic Compute Cloud (EC2) instances, including general purpose, compute-optimized, memory-optimized, storage-optimized and accelerated computing instances; AWS Lambda for serverless compute; and container services such as Amazon Elastic Kubernetes Service (EKS) and Amazon Elastic Container Service (ECS). - Storage and Content Delivery: Amazon Simple Storage Service (S3) for object storage, Amazon Elastic Block Store (EBS) for block storage, Amazon FSx for file systems, and Amazon CloudFront for content delivery and caching. - Databases: Managed database services such as Amazon Relational Database Service (RDS) for commercial and open-source relational engines, Amazon Aurora, Amazon DynamoDB (NoSQL), Amazon ElastiCache (in-memory stores), and Amazon Redshift (data warehousing and analytics). - Networking: Amazon Virtual Private Cloud (VPC), Elastic Load Balancing, AWS Direct Connect for dedicated network links, and Amazon Route 53 DNS services. - Analytics and Big Data: Services including Amazon EMR, AWS Glue, Amazon Athena, Amazon Kinesis, and Amazon OpenSearch Service for data processing, analytics, stream processing, and search. - Machine Learning and AI: Amazon SageMaker for model building, training and deployment; pre-built AI services for vision, language, speech, and recommendation; and inference/accelerator capabilities. - Security, Identity and Compliance: AWS Identity and Access Management (IAM), AWS Key Management Service (KMS), AWS Shield, AWS WAF, AWS Security Hub and other services to support security, encryption, threat protection and governance. - Developer and Management Tools: AWS CloudFormation, AWS CloudTrail, Amazon CloudWatch, AWS Systems Manager, AWS CodePipeline, CodeBuild, and CodeDeploy to support infrastructure-as-code, observability, CI/CD and operational automation. - Migration, Hybrid and Edge Services: AWS Migration Hub, AWS Database Migration Service, AWS Outposts (for on-premises AWS infrastructure), and edge services supporting hybrid architectures. Local and regional capabilities AWS’s Singapore presence is anchored by the AWS Asia Pacific (Singapore) Region (ap-southeast-1), which provides multiple Availability Zones to support fault-tolerant deployments and data residency requirements for local customers. The Singapore region is a focal point for AWS activities in Southeast Asia and supports a broad range of workloads spanning startups, digital native enterprises, multinational corporations, and public sector organizations. Through local partner ecosystems and AWS-led programs—such as AWS Activate for startups, AWS Public Sector initiatives, and industry-specific competency programs—AWS Singapore helps organizations accelerate cloud adoption, modernize applications, and optimize cost and performance. Customers and use cases AWS Singapore serves a diverse set of customers across industries including financial services, healthcare, telecommunications, media and entertainment, manufacturing, retail, education and the public sector. Common use cases include cloud-native application hosting, disaster recovery and backup, data lake and analytics platforms, high-performance computing, AI/ML workloads, web and mobile backends, and migration of enterprise systems to the cloud. Enterprise posture and ecosystem As part of the global AWS organization, the Singapore legal entity participates in the wider AWS ecosystem—delivering product updates, regional expansions, partner certifications, professional services offerings and shared security/compliance frameworks. AWS maintains an extensive set of compliance reports and certifications (e.g., ISO, SOC, PCI, regional data protection standards) applicable to services offered in the Singapore region to help customers meet regulatory requirements. This description summarizes the core role of Amazon Web Services Singapore Private Limited as the local AWS corporate presence facilitating commercial access to AWS cloud infrastructure and platform offerings in Singapore and the surrounding Asia Pacific region, supporting sales, technical enablement, partner engagement, and regulatory/compliance interactions for customers adopting AWS services.

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