Amazon Quick Delivery Engineer , Amazon Quick Customer Success Team (Q-CST)

ID: 6766

Type: Full-time

Category: Others

Company Name: Amazon Web Services Japan GK

Location: JPN, Tokyo

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Job Description

AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. Amazon Q-CST Customer Success Team (CST) members leverage their deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler. Q-CST Builders are responsible for architecting and developing end-to-end solutions that leverage Generative AI technologies like Amazon Quick and Bedrock. This role involves designing and implementing robust solution blueprints that seamlessly integrate Generative AI capabilities into existing systems or applications. Builders collaborate closely with Strategists and customer stakeholders to understand their requirements, translates them into technical specifications, and develops scalable and secure Generative AI solutions. Additionally, they provide guidance on data preparation, model training, and deployment strategies to ensure successful implementation and adoption of Generative AI solutions within the organization. Builders are responsible for weekly customer updates and SFDC hygiene, adhering to ProServe's delivery best practices to maintain operational excellence.

Key job responsibilities
- Design and develop Amazon Quick and Gen AI Application architectures for various applications, such as text generation, image synthesis, and data augmentation, while ensuring compliance with Amazon's best practices and guidelines.
- Develop and implement strategies for training, fine-tuning, and optimizing generative AI Application Design to ensure high performance, scalability, and cost-effectiveness, leveraging Amazon's AI/ML services and infrastructure.
- Support the integration of Gen AI applications into existing 3rd Party applications like SAML (Okta, Azure AD), with AWS Services like IDC, DynamoDB, ensuring seamless integration, scalability, and adherence to security best practices.
- Collaborate with cross-functional teams, such as Gen AI Strategists, Customer Project Managers, user experience designers, and AWS AI/ML specialists, to ensure the effective integration of generative AI outputs into end-user applications, while considering user experience, accessibility, and ethical implications.
- Collaborate with Customer and AWS Security specialists to design, deliver, and maintain secure and resilient Gen AI solutions, adhering to Amazon's security and compliance standards.
- Lead and contribute the development of reusable tools, libraries, and frameworks for building and deploying Amazon Q Applications, fostering collaboration and knowledge sharing within the Amazon AI/ML community.

About the team
The AWS Amazon Q-CST leverages deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.

ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Preferred Qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Web Services Japan GK

Company Website: https://aws.amazon.com/jp/

Company Address: JPN, Tokyo

Amazon Web Services Japan GK (commonly referred to as AWS Japan) is the Japanese subsidiary of Amazon Web Services, Inc., established to deliver AWS cloud services, technical support, professional services, and local partnership programs to customers operating in Japan. As the local arm of AWS, it markets, localizes, and supports the broad suite of AWS cloud computing services for enterprises, startups, public sector organizations, and developers across Japan. AWS Japan acts both as a commercial and customer-facing organization that supports adoption of cloud infrastructure and platform services, offers regional account management and technical engagement, and coordinates with the global AWS organization on infrastructure, compliance, and product availability. Core business activities - Provisioning and operation of cloud infrastructure and platform services: AWS Japan makes available the same core infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and higher-level managed services offered by AWS globally, enabling customers to run compute, storage, database, networking, analytics, machine learning, security, and developer tool workloads on demand. Japan-based customers can take advantage of AWS’s Japan Regions (for example, the Asia Pacific (Tokyo) Region and the Asia Pacific (Osaka) Region) to host workloads with local data residency and low-latency access. - Sales, customer support, and account services: The subsidiary provides local account management, pre-sales and post-sales technical support, and professional services engagement for migration, architecture design, optimization, and operational readiness. This includes assistance with onboarding, migration planning, cost management, and adoption of AWS best practices. - Local regulatory, compliance, and security support: AWS Japan supports customers with region-specific compliance certifications, guidance on data protection and residency requirements, and coordination for independent audit and certification activities relevant to Japanese regulatory frameworks. It also helps customers implement the AWS Shared Responsibility Model for security and compliance. - Partner ecosystem and channel enablement: AWS Japan administers and grows the AWS Partner Network (APN) in Japan, certifying and enabling local system integrators, managed service providers, independent software vendors (ISVs), and consulting partners. The subsidiary supports partner-led delivery models, marketplace listings, and joint go-to-market initiatives for Japanese customers. - Training, certification, and community programs: To build local cloud skills, AWS Japan offers localized training, certification programs, workshops, and programs for startups and academic institutions. These programs include official AWS training curricula, certification exams in Japan, and initiatives to support innovation and cloud-native skill development in the local market. Main products and services (representative categories and examples) - Compute: Amazon EC2 (virtual servers), Auto Scaling, Amazon Elastic Container Service (ECS), Amazon Elastic Kubernetes Service (EKS), AWS Fargate (serverless containers), and AWS Lambda (serverless functions). - Storage and content delivery: Amazon S3 (object storage), Amazon EBS (block storage), Amazon EFS (file storage), Amazon Glacier/Archive (long-term archival), and Amazon CloudFront (content delivery network). - Databases and data stores: Amazon RDS (managed relational databases), Amazon Aurora (MySQL- and PostgreSQL-compatible relational database), Amazon DynamoDB (managed NoSQL), Amazon ElastiCache (in-memory caching), Amazon Neptune (graph database), and Amazon Redshift (data warehousing). - Networking and hybrid connectivity: Amazon VPC (virtual private cloud), AWS Direct Connect (dedicated network links), Elastic Load Balancing, and services to enable hybrid and on-premises integration such as AWS Outposts and AWS Storage Gateway. - Analytics and big data: Amazon EMR (managed Hadoop/Spark), Amazon Kinesis (real-time streaming), Amazon Athena (interactive query), and Amazon Redshift for analytics workloads. - Machine learning and AI: Amazon SageMaker (build, train, and deploy ML models), and managed AI services such as Amazon Rekognition (image/video analysis), Amazon Comprehend (NLP), Amazon Translate, Amazon Lex, and Amazon Polly. - Security, identity, and compliance: AWS Identity and Access Management (IAM), AWS Key Management Service (KMS), AWS Shield, AWS WAF, Amazon GuardDuty, AWS Config, and a portfolio of compliance and governance tools. - Developer and application services: AWS CodeCommit, CodeBuild, CodeDeploy, CodePipeline (CI/CD), Amazon API Gateway, AWS Step Functions, and application integration services such as Amazon SNS and SQS. - Migration and modernization: AWS Migration Hub, AWS Database Migration Service (DMS), and professional services for rehosting, replatforming, and refactoring applications. - Marketplace and commercial services: AWS Marketplace for third-party software, AWS Support plans (Basic, Developer, Business, and Enterprise) and consulting engagements delivered by AWS Professional Services and APN partners. How AWS Japan positions its services AWS Japan positions itself as a provider of scalable, pay-as-you-go cloud infrastructure and managed services that enable organizations to reduce the operational burden of running IT, accelerate product development, and scale quickly. It emphasizes technical enablement through localized training, partner-led engagements, and support plans tailored to the needs of Japanese enterprises and public sector customers. AWS Japan also highlights regional features such as local Regions and Availability Zones to help customers achieve lower latency and meet data residency requirements. Customer segments and use cases AWS Japan serves a wide range of customers including multinational corporations with Japanese operations, domestic enterprises, startups, public sector organizations, and developers. Common use cases include cloud-native application development, large-scale data analytics and business intelligence, websites and mobile backends, disaster recovery and backup, IoT deployments, and machine learning-powered applications. Accessibility and official channels AWS Japan communicates product announcements, service availability in Japan Regions, documentation, pricing, and localized support through the official AWS Japan website and localized developer and partner portals. The subsidiary coordinates with AWS’s global operations to ensure feature parity, regional compliance, and local engagement for customers in Japan.

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