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Support Engineer - Intelligent Document Processing, CORS - Rapid Solutions

ID: 6807

Type: Full-time

Category: Others

Company Name: ADCI - Karnataka - A66

Location: IND, KA, Bengaluru; IND, KA, Bangalore

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Job Description

We are seeking talented and innovative Support Engineer to join our team working at the intersection of artificial intelligence and compliance. In this role, you will leverage large language models (LLMs) and other advanced machine learning techniques to develop and maintain automated systems for validating compliance documents.

Key job responsibilities
• Implement and fine-tune large language models to accurately process and analyze complex compliance documentation
• Develop and optimize machine learning algorithms for automated document validation and anomaly detection
• Collaborate with compliance experts to translate regulatory requirements into AI-driven validation processes
• Troubleshoot and resolve issues related to the AI-powered compliance validation system
• Stay up-to-date with the latest advancements in NLP, LLMs, and AI to continually improve our validation processes
• Provide technical support and guidance to internal teams and clients using the automated compliance validation tools

A day in the life
• Bachelor's or Master's degree in Computer Science, AI, or a related field
• Strong programming skills, particularly in Python and machine learning frameworks (e.g., TensorFlow, PyTorch)
• Hands-on experience in AWS Cloud services, along with basic proficiency in React.js and TypeScript to support front-end issue resolution.
• Must have a good understanding of Java for backend troubleshooting.
• Experience working with large language models and natural language processing techniques
• Familiarity with compliance processes and regulatory environments (e.g., GDPR, HIPAA, SOX)
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders

Basic Qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

Preferred Qualifications

- Experience troubleshooting & maintaining hardware & software RAID
- Knowledge of web services, distributed systems, and web application development
- Experience with REST web services, XML, JSON
- Experience in troubleshooting services using AWS services (e.g.,AWS Step Functions and State Machine, DynamoDB, S3, Lambda, API Gateway CloudWatch, EC2).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: ADCI - Karnataka - A66

Company Website: https://adci.in

Company Address: Cessna Business Park Outer Ring Road, Kadubeesanahalli Bengaluru, Karnataka 560103 India

ADCI (Association of Data Centre Industry) – Karnataka chapter (listed as “ADCI - Karnataka - A66”) is an industry-focused organization serving companies and stakeholders involved in data center development, operations, and the broader digital infrastructure ecosystem in Karnataka, India. The entity operates as part of the ADCI network that brings together data center operators, colocation providers, cloud and hosting companies, cooling and power infrastructure vendors, IT systems integrators, consulting firms, real estate and construction firms focused on digital infrastructure, and academic and training partners. ADCI's public-facing remit centers on promoting best practices, enabling knowledge exchange, facilitating regulatory and policy engagement, and supporting the commercial development of reliable and resilient data center capacity within the region it represents. Company overview ADCI’s regional chapter in Karnataka functions as a convening body for organizations engaged in the design, construction, commissioning, and operation of data center facilities and the supply chains that support them. The chapter model allows ADCI to address region-specific issues — such as local permitting, energy supply and sustainability initiatives, skills and workforce development, and interconnection and fiber access challenges — while aligning with national-level objectives pursued by the parent association. Members typically include both large national and international colocation and hyperscale operators, specialized engineering and consulting firms, equipment manufacturers (power and cooling, racks, UPS, generators), and service providers (managed services, security, network carriers). Core business activities ADCI – Karnataka acts primarily as an industry association and platform for coordination rather than a commercial technology vendor. Its core activities include: - Advocacy and policy liaison: Representing member interests to state and municipal authorities on matters such as land-use, power allocation and tariffs, renewable energy integration, town planning clearances, and other regulatory issues that affect data center development in Karnataka. - Standards and best practices: Promoting technical and operational best practices for data center design, reliability, energy efficiency, modular construction, and safety standards. This includes dissemination of published guidelines and convening working groups to harmonize technical approaches among members. - Training and workforce development: Organizing training programs, certification courses, and workshops aimed at raising the technical competency of engineers, facilities personnel, and operations staff who run and maintain data center infrastructure. Chapter initiatives often coordinate with training partners and academic institutions to develop curricula aligned with industry needs. - Events and knowledge exchange: Hosting seminars, conferences, roundtables, and site visits that bring together operators, vendors, investors, and public-sector stakeholders to discuss market trends, technology innovations (such as edge computing and liquid cooling), sustainability strategies, and investment opportunities. - Networking and business development: Facilitating introductions among members, potential customers, investors, and government agencies to support the commercial growth of data center projects in the region. This includes maintaining industry directories and match-making activities for project partnerships. - Research and market intelligence: Producing or commissioning market studies, white papers, and benchmarking reports that track capacity growth, demand drivers, colocation pricing, energy consumption patterns, and other metrics that inform member planning and investor decision-making. Main products and services As an association chapter rather than a product-oriented company, ADCI – Karnataka’s “offerings” are service-focused and tailored to members and stakeholders: - Membership services: Structured membership tiers that provide access to association events, technical committees, policy consultations, and promotional opportunities through the chapter’s communication channels. - Educational programs: Certified training courses, technical workshops, and competence-building modules for facility operations, electrical and mechanical systems, and data center management tools. - Events and conferences: Regional conferences, industry forums, and networking events spotlighting trends such as sustainable power solutions, microgrids, energy-efficient cooling, and edge deployments in Karnataka. - Toolkits and guidance documents: Published checklists, design guides, and operational playbooks to assist developers and operators in achieving higher availability and efficiency. - Advocacy outputs: Position papers, regulatory recommendations, and official submissions to government departments to shape policies affecting data centers and digital infrastructure. Membership and stakeholder engagement Membership in the ADCI Karnataka chapter typically spans a mix of technology and infrastructure companies — from hyperscalers and national colocation providers to component suppliers and systems integrators. The chapter’s committees or working groups allow members to collaborate on technical standards, sustainability initiatives, and training curricula. Collaboration with academic institutions and vocational training centers is often part of workforce development efforts. Regional relevance and impact Karnataka, particularly Bangalore (Bengaluru), is an important market for digital infrastructure, given its concentration of IT services, cloud adoption, and technology enterprises. ADCI’s presence in the state supports planned capacity expansion by addressing local permitting, power and connectivity challenges and by promoting energy-efficient best practices that help align data center development with state-level sustainability objectives. How to engage Companies and individuals interested in ADCI – Karnataka typically engage via the association’s official channels: membership application, attending events and workshops, participation in technical committees, and subscribing to chapter publications and market reports. The chapter provides a platform for operators and vendors to coordinate on shared challenges and to communicate unified industry positions to public authorities. Note: This description summarizes the typical structure, services, and activities of ADCI regional chapters operating within India’s data center sector. Specific programs, membership tiers, and published guidance can vary over time and should be confirmed via the chapter’s official website and contact points for the most current and authoritative information.
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