Only AI Jobs


Sr Product Manager, Forecasting Tools, Demand Planning & Workforce Intelligence

ID: 6827

Type: Full-time

Category: Others

Company Name: Amazon Development Centre (India) Private Limited - S55

Location: IND, KA, Bengaluru; IND, TS, Hyderabad

Visit company vacancy
Job Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.

The Demand Planning & Workforce Intelligence (DPWI) team is building an AI-powered command center that transforms workforce management from reactive operations to intelligent orchestration. This transformation anticipates operational needs, automates resource allocation, and elevates support functions from tactical execution to strategic enablement. DPWI drives data-driven decision making across 30+ global Selling Partner Services operations programs, delivering mission-critical volume predictions and actionable planning insights through state of the art data science solutions, centralized forecasting platforms and automated predictive solutions at scale.

The DPWI team is seeking a Product Manager to own product vision and roadmap for complex products Intelligent Forecasting, Dynamic Capacity Planning and Predictive Workforce Management. This role sits at the forefront of GenAI innovation, building GenAI/LLM products that transform operations and workforce management for one of the world's largest operations network. The Product Manager will consolidate resource planning, 3P WFM tool management, and queue & routing management, driving the vision for how AI revolutionizes workforce operations at scale.

Key job responsibilities
- Own end-to-end product vision, strategy, and roadmap for tech products
- Drive GenAI/LLM product innovation to transform workforce management and operations, identifying opportunities to apply AI/ML to complex operational challenges
- Define product requirements and success metrics for AI-powered forecasting, capacity planning, and workforce management solutions, translating DPWI's vision of being the reliable source of accurate demand forecasts into measurable product outcomes
- Collaborate with data scientists, ML engineers, and software development teams to translate business requirements into technical solutions and production-ready AI/ML products
- Partner with global SPS stakeholders driving adoption of centralized forecasting platforms that empower Finance, Operations and Business Partners
- Conduct customer research and data analysis to identify pain points, validate product hypotheses, and measure product impact across operations
- Lead quarterly business reviews to promote DPWI's work, increase stakeholder engagement, onboard new customers, and provide visibility into product advancements
- Develop go-to-market strategies for AI-powered products
- Define and track key performance indicators (KPIs) to measure product success, customer satisfaction, and operational efficiency gains
- Manage product lifecycle from concept through launch and iteration, ensuring products meet quality standards and deliver measurable business value

About the team
The Demand Planning & Workforce Intelligence (DPWI) team operates at the intersection of AI/ML innovation and large-scale operations. The team builds products that serve thousands of operations leaders globally, processing millions of data points to optimize workforce allocation and capacity planning. DPWI partners closely with data scientists, ML engineers, and operations stakeholders to deliver products that transform how Amazon manages its workforce. The team values innovation, customer obsession, and data-driven decision-making, creating an environment where product managers have significant autonomy to drive vision and deliver impact. This is a high-visibility role with direct exposure to senior leadership and opportunities to influence operations strategy across Amazon's global network.

Basic Qualifications

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products

Preferred Qualifications

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Experience with advanced statistics, operations research and machine learning techniques.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Development Centre (India) Private Limited - S55

Company Website: https://www.amazon.jobs/en/locations/india

Company Address: Phase I, Ashraya Layout, Garudachar Palya, Mahadevapura, Bengaluru, Karnataka 560048, India

Amazon Development Centre (India) Private Limited is a technology-focused corporate entity associated with Amazon that operates research, engineering, and product development activities in India. Functioning as one of Amazon’s India-based development centers, the company is oriented around software engineering, systems design, data science, and product delivery to support Amazon’s consumer retail platform, cloud services, device software, advertising technologies, logistics and supply chain systems, and other global Amazon businesses. The centre serves as a multi-disciplinary engineering and innovation hub where teams of software engineers, product managers, data scientists, research scientists, program managers, and operations specialists collaborate to design, build, test, and launch services and features used by millions of customers and partners worldwide. Core business activities at the Amazon Development Centre include end-to-end software product development, platform and infrastructure engineering, machine learning and artificial intelligence research and implementation, and large-scale data engineering. Engineering teams work on backend services, front-end product experiences, scalable distributed systems, and cloud-native architectures that underpin Amazon’s e-commerce marketplace and customer-facing services. The centre also contributes to Amazon Web Services (AWS) projects, including developer tooling, monitoring and observability, database and storage solutions, and services that enable enterprise and consumer customers to leverage cloud capabilities. Product and service areas that receive direct engineering investment from Amazon Development Centre teams typically include search and discovery algorithms, personalized recommendations, fraud detection and payments systems, catalog and inventory management, seller and vendor platforms, fulfillment optimization and route planning, and advertising platforms. In addition to retail-facing technology, the development centre often engages in consumer device software and services (including digital assistant and voice technologies), multimedia and digital content delivery optimizations, and tooling that supports Amazon’s logistics network and marketplace participants. The centre places significant emphasis on applied machine learning, natural language processing, and data science to improve customer experiences and operational efficiency. Teams develop and deploy models for personalization, demand forecasting, pricing and promotions, language understanding for voice assistants, image recognition for product listings, and anomaly detection for security and fraud prevention. These capabilities are integrated into product features across Amazon’s ecosystem, supporting both customer engagement and internal operational decision-making. A sizeable portion of the activity within the development centre is devoted to platform engineering and developer productivity: creating internal services, APIs, and platforms that enable Amazon’s global engineering workforce to move quickly and safely. This includes building observability tooling, automated deployment pipelines, performance optimization frameworks, and security and compliance automation. Such infrastructure work is intended to increase engineering velocity while maintaining reliability and data protection standards appropriate for large-scale, customer-facing systems. The Amazon Development Centre also supports research and experimentation. Cross-functional research groups and labs collaborate on proof-of-concept work, prototype new product ideas, and partner with academic institutions and local technology communities. Projects originating at the development centre may progress from pilot programs to full-scale production services that are rolled out globally. The centre’s contributions span both incremental product improvements and longer-term innovation investments, aligning with Amazon’s broader engineering and business priorities. Teams at the centre are typically organized by product area or technical capability, such as core retail services, AWS integrations, device and Alexa software, advertising technology, supply chain engineering, and machine learning infrastructure. Engineers operate within agile, iterative development cycles and leverage a combination of open-source software and proprietary systems. Collaboration across global Amazon offices is a routine part of operations; the India-based centre works closely with counterparts in North America, Europe, and other regions to integrate features and ensure global scalability and compliance. Beyond product engineering, the entity supports enterprise functions tied to technology operations, including technical program management, site reliability engineering (SRE), security engineering, and technical recruiting. The centre often participates in talent development initiatives, internships, and partnerships with universities to foster local engineering expertise and to attract specialists in software, data science, and cloud computing. Public-facing activities associated with Amazon development centres in India include recruitment drives, technical events, hackathons, participation in local developer ecosystems, and publication of research or engineering blog posts that describe engineering challenges and solutions. These interactions reflect an orientation toward both building commercial products and contributing to the broader technology community. While specific legal and corporate details (such as registered office addresses and formal entity identifiers) are maintained in official corporate registries and filings, the principal, verifiable character of Amazon Development Centre (India) Private Limited is as a technology research and development hub under the broader Amazon corporate umbrella. Its role is to deliver engineering, research, and technical services that enhance Amazon’s consumer offerings, cloud services, marketplace operations, and device platforms, leveraging software engineering, large-scale systems design, and data-driven approaches to solve complex problems at scale.
Visit company vacancy