Sr. Technical Program Manager, NPI & hardware system bring-up, Server Development

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) Hardware Engineering team creates compute and storage server designs for Amazon’s web services. Our engineers work with leading edge technologies, solve challenging problems, influence the industry’s roadmaps, and develop new and unique solutions that are ahead of the pack. We work in an environment that fosters innovation and creativity. We encourage and invest in new directions and new ideas that will serve our customers better. We sometimes fail, but we learn from such failures and we improve. It is because of the team and our constant focus on the customers, that we are able to develop creative and new designs that set the standards on performance, quality, cost, and operational excellence.

What you will do: As a member of the Server Hardware Engineering team you will own and lead the design and development of server products utilizing a wide range of design and manufacturing partners.

You will work closely with our customers to understand their technical needs and business goals, leveraging your experience with server design and the knowledge of various teams to architect the solutions that we will deploy at scale.

To deliver your products you will work with an interdisciplinary team of component, firmware, test, qualification, and integration engineers, and lead our design and manufacturing partners to bring these servers to the data center. After launch you will oversee the fleet of servers you develop, monitoring their quality and how they are meeting the customer requirements.

This is a fast-paced, intellectually challenging position, and you’ll work with thought leaders in multiple technology areas. You’ll have high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your products' performance, quality, and cost. We’re changing an industry, and we want individuals who are ready for this challenge and want to reach beyond what is possible today.

Why you will love it: You will work directly with a talented team of engineers and product owners across the company to create next-generation hardware. You will have a direct impact on your customer's success, drive the development of the Cloud, and have a meaningful impact on Amazon's success. You will be part of a growing, fast paced, and fun team.

Key job responsibilities
•You manage large, complex New Product Introduction (NPI) programs, delivering critical solutions, significant improvements, new mechanisms, or deprecating systems that are no longer needed.
•You successfully manage all stages (from concept to launch).
•You understand the architecture of the hardware systems you own. You influence team technical priorities and business strategy through data-driven contributions.
•You communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with customers, stakeholders, and engineering teams.
•Your program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and objectives. You drive crisp decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.
•You are a simplifier. You judiciously add, refine, and remove procedures. By applying project management best practices, you increase the productivity and effectiveness of the teams you work with.


About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon Web Services (AWS) values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 7+ years of technical product or program management experience
- 7+ years of analytical, quantitative, communication, and presentations experience
- Experience building and evaluating system-level technical design
- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience managing complex hardware systems and programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience owning and driving complex server system NPIs such as compute, gpu (AI/ML), or storage servers
- Extensive experience managing complex hardware systems and programs, building processes, complicated schedules with many dependencies, identifying risks, trade-offs, designing 2-way doors

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.