Sr. Product Manager - Technical (External Services), AWS Startups, AWS Startups

Trusted by more startups around the world, AWS makes the power of cloud computing accessible for all by giving founders everywhere access to the same technology that powers the world's largest companies. With nearly two decades of experience supporting hundreds of thousands of startups, including 80% of unicorns, we democratize cloud computing to help founders bring their innovative ideas to life.

The AWS Startups team builds innovative products and platforms that support startup customers throughout their journey — from initial onboarding and credit programs to AI-powered guidance and scale solutions. Our portfolio includes products serving hundreds of thousands of startup customers globally, and we partner with business development, field marketing, and solutions architecture teams worldwide.

We are seeking a Senior Product Manager - Technical (External Services) to own the product strategy, roadmap, and external delivery of a new AI-powered startup guidance experience — an intelligent agent that understands each startup's unique context to deliver personalized technical guidance, architecture recommendations, and growth insights. This product leverages generative AI to learn from credit applications, startup websites, AWS service usage, and developer conversations to help early-stage founders make the right technical decisions — from first build through scale. The experience is delivered externally through AWS's startup portal and integrated directly into leading developer IDEs.

This is a high-ownership, high-impact role at the intersection of generative AI and the startup ecosystem. You will own both the product definition and the external service delivery — shaping APIs, developer experiences, GTM, pricing, and operational excellence for a live, customer-facing AWS product.

Key job responsibilities
- Own end-to-end product lifecycle for an externally-facing AI-powered service — from vision and strategy through engineering design, launch, adoption, and iteration
- Define and drive the product roadmap — expanding from initial personalized technical guidance into deeper growth triggers, including smarter alerts, curated prompts, and autonomous actions
- Lead external service design — define APIs, developer integrations, and product surfaces that meet the reliability, security, and operational bar of an AWS-grade external service
- Drive go-to-market strategy and execution — own positioning, naming, launch plans, and adoption metrics in partnership with field marketing, business development, and solutions architecture teams globally
- Build the data product vision — combine multiple data sources (third-party data, service usage patterns, architecture analysis, best-practice corpora) to create predictive models that surface high-potential startups and anticipate workload evolution
- Partner cross-functionally — work with Engineering, Data science, Design, Solution Architects, and Field teams across geographies to deliver at pace
- Drive product discussions with executives (technical and non-technical) — write business proposals, roadmap narratives, and operational reviews
- Champion the customer — engage directly with startup founders and field teams to understand pain points and translate ambiguous needs into successful products

About the team
The AWS Startups team builds innovative products and platforms that support startup customers throughout their journey — from initial onboarding and credit programs to AI-powered guidance and scale solutions. Our portfolio includes products serving hundreds of thousands of startup customers globally, and we partner with business development, field marketing, and solutions architecture teams worldwide. We are building the next generation of AI-native products that make world-class cloud expertise accessible to every founder.

Basic Qualifications

- 5+ years of working as a Technical Product Manager experience
- 3+ years of technical (software development, network development, IT, other related) experience
- 5+ years of product management in the cloud computing technology space experience
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Experience in taking a product from conception & definition phase through engineering design and taking it to market
- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience working within teams delivering software products and features using agile methodologies
- Experience developing, deploying and managing AI products at scale
- Experience building data products incrementally and integrating and managing data sets from multiple sources
- Master's degree or above in Management, Business Administration, Economics, Engineering, or Marketing
- - Experience with agentic workflows, LLM-based product design, or prompt engineering in a production setting
- - Experience designing developer-facing products, APIs, SDKs, or integration surfaces
- - Experience working with startup ecosystems, venture capital, accelerators, or developer communities

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.