Sr. Quality Engineering Manager, Quality & Lean Manufacturing

The Sr. Hardware Quality Engineering Manager (QEM) is responsible for ensuring that our products are designed for quality and continue to meet our customers’ high expectations during the life of the product. They will focus on product quality deliverables during our product launch and sustaining.

The successful candidate will establish quality goals and monitor performance, investigate with the full suite of failure analysis tools, influencing root cause and subsequent closed loop corrective action. Lead quality lessons learned and institute remedies to prevent re-occurrence of quality issues while possessing a high sense of urgency when managing critical issues.

Their responsibility will require knowledge across a broad scope of quality, from product design, manufacturing, factory process controls to customer service complaint handling.

Key job responsibilities
Sr. Quality Engineering Manager will be responsible for identifying risks and working with the appropriate product development and sustaining engineering functions to ensure the critical and high risk items are resolved prior to shipping a product and moreover don’t make it into next generation product.

In addition to the work done in the New Product Introduction (NPI) & Sustaining phases, the Sr. QEM will drive continuous improvement in all aspects of the job, be able to deal with ambiguity, and influence at all levels of the company.

A day in the life
- Understand the technology and functionality of Consumer Hardware products, and be able to assess the risk to a negative customer experience, so that it can be prevented during development
- Analyze build data to establish specific product quality issue(s) and drive a closed loop corrective action within the organization
- Experience with data analytics, statistics, advanced quality methods and protocol
- Guide cross-functional teams in Design for Quality initiatives
- Utilize comprehensive knowledge of standards, related disciplines, company strategy and goals, to ensure a positive customer experience
- Deliver solutions to complex problems through in-depth data analysis and forensics by using methodical approaches, along with experience, innovation and judgment to make choices that may be based on partial information
- Understand detailed implications of decisions and recommendations and be able to communicate recommended solutions to the product development team, all the way up to the executive team.
- Align cross-functionally, influencing a broad spectrum of stakeholders to deliver on the quality policy.
- Create standards around which others will operate and build consensus.
- Establish specific quality related functional milestones during New Product Introduction (NPI) & Sustaining.
- Up to 30% of domestic and international travel is required.

About the team
Excited about consumer hardware at Lab126, and how it will be used in our everyday lives?

Amazon's Consumer hardware group is responsible for products like Echo, Kindle, Fire TV, alongside core services like Alexa Voice Service, Amazon Music, and Prime Video - pushing the boundaries of what’s possible, making the future closer than ever.

The team work with cross functional engineering teams and manufacturing suppliers to design products and comprehensive testing, including SMT, FATP, hardware/software validation, performance evaluation, and user experience assessment.

The QEM team maintains Amazon's high standards throughout the product lifecycle, ensuring optimal customer experience across all devices and services. It brings together new advancements in artificial intelligence, computer vision, sensor technology, voice and edge computing in a package that’s designed to be helpful and convenient.

Basic Qualifications

- Experience in developing functional specifications, design verification plans and functional test procedures
- Experience in mechanical and electrical integration or assembly
- BSME/BSIE/BSEE/BSCE or related Engineering degree
- 10+ years of working experience in an engineering or quality role.
- 5+ years of practice experience with statistical tools and strong quality engineering leadership.
- Familiar with NPI cycles and Product Development Process for consumer electronics industry.
- Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk.
- Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within the factory operations.

Preferred Qualifications

- Master's degree in electrical engineering, computer engineering, or equivalent
- Experience working with interdisciplinary teams to execute product design from concept to production
- Experience with the project management of technical projects
- Six Sigma Green Belt, or Six Sigma Black Belt Certification
- Master's degree in business, engineering, statistics, computer science, mathematics or related field
- Understanding of technology, at the system and commodity level as well as software and usability
- Design experience in different engineering aspect, such as EE, Mechanical, RF, IC, Display and etc.
- Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within the factory operations.
- Must be self-motivated/self-directed, is able to manage multiple work streams simultaneously and flawlessly. Experience with AI and machine learning

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.