Sr. Content Strategist, Technical Content Experience

ID: 6966

Type: Full-time

Category: Others

Company Name: Amazon Development Center U.S., Inc.

Location: USA, VA, Arlington; USA, WA, Seattle - Seattle - United States

Salary: 113,600.00 - 160,000.00 USD annually

Job Description

Join us on the Content Excellence team as a Senior Content Strategist and help define the standards and frameworks that govern AWS technical content.

At AWS, content consistency doesn't happen by accident; it requires clear specifications for how content is structured, organized, evaluated, and managed. As AI transforms content creation and management, these foundational rules become essential for authors and machines alike.

As part of the Technical Content Experience organization, the Content Excellence team is looking for a strategic thinker to define what good content looks like, and then partner with platform teams, content creators, and AI systems to ensure those standards are understood, adopted, and applied. The right candidate thinks in frameworks and systems and influences through clarity and collaboration. They excel at translating ambiguity into actionable specifications that other teams operationalize.

This role requires exceptional communication skills, strong analytical thinking, and the ability to influence without authority.

Key job responsibilities
-Define the content ecosystem strategy that outlines what customer needs AWS content must serve, how properties should be organized, and what content should be single-sourced.
-Create content architecture standards. Define the categories, taxonomy, and organizational structures that enable unified and intelligent content management.
-Manage the content model. Specify content types, components, and metadata that authors and AI systems use as their foundation.
-Establish content patterns. Document assembly rules for each content type so anyone can create or generate compliant first drafts.
-Maintain the Content Design System as the single source of truth for how AWS content should be created and managed.
-Define quality criteria that distinguishes good content from bad, enabling data-driven evaluation and routing decisions.
-Specify content lifecycle stages, triggers, and evaluation criteria that enable proactive management at scale.
-Define gold-standard criteria for AI training corpus curation.
-Drive alignment across stakeholders on definitions, criteria, and specifications.

About the team
The Content Excellence team ensures every piece of AWS technical content delivers a predictable, high-quality experience aligned to customer needs and business outcomes. We define the standards that make this possible at scale: content ecosystem strategy, content architecture, content models, content patterns, quality definitions, governance criteria, lifecycle frameworks, AI training corpus criteria, and the Content Design System.

Basic Qualifications

- 5+ years of digital content management, communications, or content strategy experience
- Experience using data and metrics to determine and drive improvements
- Experience using content management systems and content tools
- Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience establishing governance frameworks or quality criteria for content at scale

Preferred Qualifications

- Experience implementing change management successfully transitioning programs into large-scale operations
- Experience building ontologies, taxonomies, and semantic relation frameworks
- Experience defining requirements for AI-assisted content systems
- Understanding of content lifecycle management frameworks
- Experience rationalizing or consolidating fragmented content ecosystems
- Experience documenting standards, patterns, or guidelines for broad organizational adoption
- Familiarity with structured content concepts (DITA, component content management, content reuse)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 113,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 113,600.00 - 160,000.00 USD annually

Company Information

Company Name: Amazon Development Center U.S., Inc.

Company Website: https://www.amazon.com

Company Address: 410 Terry Avenue North, Seattle, WA 98109, USA

Amazon Development Center U.S., Inc. is a United States-based legal entity and operating subsidiary affiliated with Amazon.com, Inc., established to support the parent company’s software development, engineering, research and product delivery activities within the United States. As an operating arm within the broader Amazon corporate structure, this entity functions primarily as a development center that consolidates engineering, product management, research and related professional services for Amazon’s array of consumer, retail, cloud and device products. The subsidiary serves as an organizational vehicle for recruiting and employing technical and non-technical staff, conducting product and systems development work, and coordinating cross-functional programs that feed into Amazon’s global platforms and services. At a high level, the core activities of Amazon Development Center U.S., Inc. include software engineering and application development; systems design and infrastructure engineering; data science and machine learning research; product and program management; testing and quality assurance; and operational support for services deployed across Amazon’s businesses. The work performed by teams associated with this development center contributes to the design, build, deployment and maintenance of scalable back-end services, consumer-facing features and enterprise tools. These activities typically span areas such as e-commerce retail systems, inventory and fulfillment technology, payments and checkout systems, recommendation and personalization engines, search and catalog services, advertising technology, cloud infrastructure services, developer tools, voice and device platforms (including Alexa and related embedded software), and mobile and web application front ends. The main products and services supported through the development center are those that reflect Amazon’s primary business lines. This includes contributions to Amazon.com’s retail and marketplace platform (catalog management, customer experience features, seller systems and order processing), Amazon Web Services (cloud compute, storage, data services and developer tooling), Alexa and devices (voice assistant features, device firmware, and cloud-based voice services), Kindle and digital content services (content distribution and reading applications), Prime membership features (media delivery, recommendations, and benefits management), and advertising technology (ad serving, targeting and measurement solutions). In each area, the development center’s personnel typically work on software components, APIs, distributed systems, automation, security, reliability engineering and performance optimization to enable scalable, resilient services used by millions of customers worldwide. Beyond product development, the development center supports organizational activities such as engineering hiring and on-boarding, developer training programs, localized research initiatives, collaboration with academic partners, and participation in global product planning and feature roll-outs. Teams at the center often collaborate with other Amazon business units and international development centers to integrate new features into global releases, implement region-specific regulatory or compliance requirements, and adapt large-scale services to meet diverse customer and market needs. Amazon Development Center U.S., Inc. operates within the broader industry positioning of Amazon, which on official company sources identifies itself as a technology company that operates in e-commerce, cloud computing, digital content, and consumer electronics. The subsidiary’s work aligns with those areas by focusing on technology development and operational engineering that underpin Amazon’s public-facing services and internal platforms. Official Amazon communications highlight continuous investment in product innovation, infrastructure, and customer experience improvements; the activities of development centers and engineering subsidiaries are core enablers of those investments. In practical terms, the development center serves as a hub for multidisciplinary engineering teams that apply modern software-development practices, cloud-native architectures and machine learning methods to solve large-scale problems. Typical operational emphases include building distributed systems with high availability, implementing secure and compliant data-handling practices, optimizing latency and throughput for customer transactions, automating deployment pipelines and monitoring, and using data-driven experimentation to inform product decisions. While Amazon Development Center U.S., Inc. is a legal corporate entity with administrative and operational responsibilities, its identity and output are tightly integrated with Amazon’s global product and service ecosystem. The value proposition of the center lies in providing specialized engineering capacity and localized operational capabilities that accelerate the creation, iteration and delivery of software and services that support Amazon’s customers, sellers, partners and internal stakeholders. As with other Amazon development centers, the subsidiary contributes to both feature development and the foundational technologies that enable Amazon’s large-scale commerce, cloud and device businesses. For public inquiries and general information about Amazon’s corporate structure, product lines and corporate mission, Amazon’s official corporate communications and website provide primary documentation. Amazon publicly states its overarching mission and describes its principal business segments and technology investments, which contextualize the role that U.S.-based development centers and subsidiaries play within the company’s broader strategy and operations.

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