Blink Learning Experience Designer , Learning Experience Team

ID: 7029

Type: Full-time

Category: Others

Company Name: Amazon.com Services LLC

Location: USA, CA, Hawthorne - Hawthorne - United States

Salary: 70,400.00 - 74,600.00 USD annually

Job Description

The Learning Experience team is seeking an innovative AI-forward Learning Experience Designer to join our dynamic team. In this role, you'll harness artificial intelligence and emerging technologies to design, develop, and rapidly deploy learning modules that impact associates worldwide. We're looking for a self-motivated professional with a passion for learning, developing others, and leveraging AI to accelerate content creation and transform learning experiences. You'll collaborate with cross-functional teams, Subject Matter Experts, and Program Managers to create impactful, performance-based content using AI tools and methodologies. The ideal candidate possesses expertise in adult learning principles and instructional design, coupled with demonstrated ability to use generative AI for rapid prototyping, content generation, and process optimization. You should be adept at balancing speed and quality, thriving in a fast-paced environment while maintaining high standards through AI-augmented workflows. We value creative problem-solvers who can "think big" with an innovation-focused mindset and execute quickly by implementing AI-driven processes that compress traditional development timelines. Your experience in designing performance-based learning outcomes, adaptability, and AI proficiency will be key in driving continuous improvement of our learning experiences. Join us in creating world-class, AI-enhanced learning solutions that empower Blink associates globally.

Key job responsibilities
* Analyze, design, develop, and evaluate training solutions aligned with business objectives
* Partner with stakeholders and SMEs to gather requirements and create learning content
* Design and develop engaging multimedia content using various enhanced by AI for scenario generation, assessment creation, and content personalization
* Create storyboards, scripts, and job aids that support learning objectives utilizing AI to generate first drafts, variations, and quality improvements
* Apply adult learning principles and instructional design methodologies to course development
* Ensure consistency in learning design across multiple programs and platforms
* Measure and evaluate training effectiveness through various assessment methods
* Stay current with industry trends and learning technologies with particular focus on emerging AI tools and their applications in instructional design
* Maintain course content and curriculum documentation
* Provide recommendations for continuous improvement of learning programs
* Pioneer AI-driven processes that enable the team to scale content production while maintaining quality standards and reducing time to deployment

About the team
Our team is dedicated and responsible for the learning and development of Blink Customer Support associates. We design, create and develop learning solutions to enhance associate knowledge around our products and services to provide a world class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training.

Basic Qualifications

- 2+ years of designing, developing, and delivering eLearning content experience
- Bachelor's degree or equivalent in a relevant field such as Instructional Design, Educational Technology, or Organizational Development
- Experience with eLearning authoring tools and other design programs including: Storyline/Rise 360, Vyond, Adobe Creative Suite, and Camtasia
- Experience designing and developing training materials in all modalities including ILT, e-learning and video
- Experience working cross functionally with tech and non-tech teams
- Experience in process improvement
- Experience working in a fast paced, quickly changing or international environment
- Experience with system simulations and basic HTML
- Demonstrated ability to use generative AI tools for content creation, scenario generation, quality assurance, and rapid prototyping of learning experiences

Preferred Qualifications

- Experience with basic HTML, website management and content management systems (CMS)
- Master's Degree in Instructional Design, Learning Technology, or related field
- Proven competence using an LMS, such as Cornerstone, Moodle, or Thinking Cap Experience with evidence-based instructional design and learning analytics
- Multimedia development capabilities (video editing, graphics design, animation)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 70,400.00 - 74,600.00 USD annually

Company Information

Company Name: Amazon.com Services LLC

Company Website: https://www.amazon.com

Company Address: 410 Terry Ave N, Seattle, WA 98109, United States

Amazon.com Services LLC is an operating company in the Amazon corporate family that supports and delivers a broad set of technology-enabled retail and marketplace services. As part of the larger Amazon organization, it participates in the operation and management of Amazon’s online retail marketplace, third‑party seller programs, fulfillment and logistics solutions, and related customer-facing services. The company’s activities are oriented around applying software, systems engineering and logistical infrastructure to enable large-scale e-commerce, digital distribution and platform services for consumers and businesses. Overview and scope Amazon.com Services LLC functions as one of the entities through which Amazon delivers commerce and seller-related services. In practice, that includes enabling Amazon’s marketplace for third‑party sellers, operating fulfillment programs (including Fulfillment by Amazon—FBA), and supporting the web and mobile retail experiences that customers use to discover, buy and receive products. The company leverages Amazon’s broader investments in distributed computing, data analytics, inventory systems and automated fulfillment to provide both consumer-facing retail and business-to-business seller services. Core business activities The core activities associated with Amazon.com Services LLC revolve around online retail operations and the technology and logistics that underpin them. Key activities include: operating the Amazon.com consumer marketplace and associated storefronts; managing programs that onboard, list and transact for third‑party sellers; providing fulfillment, warehousing and shipping services for inventory enrolled in Amazon’s logistics networks; powering payments and order processing systems; and supporting customer service operations related to retail transactions. These activities are tightly integrated with Amazon’s global logistics network, delivery services, and software platforms that enable inventory management, pricing, content management and search/recommendation systems. Main products and services While Amazon.com Services LLC is one of several operating companies in the Amazon group, the practical products and services associated with its operations include marketplace hosting for third‑party sellers (seller accounts, tools and dashboards), fulfillment and warehousing services (including FBA), order processing and returns management, customer service support for retail transactions, and technology platforms that expose APIs and seller tools for listing, pricing and inventory control. These services enable merchants to sell through Amazon’s digital storefronts and to use Amazon’s fulfillment infrastructure for storage, packing and shipping. Relationship to broader Amazon offerings The operational scope of Amazon.com Services LLC overlaps and integrates with other Amazon businesses and technology platforms. For example, Amazon Web Services (AWS) provides the cloud infrastructure and many platform services that power Amazon’s retail site and seller services, while Amazon’s consumer-facing subscription services such as Amazon Prime (which bundles fast shipping, streaming and other benefits) influence demand and fulfillment priorities. Additionally, Amazon’s devices (Kindle, Echo/Alexa, Fire TV) and digital content offerings (Prime Video, Amazon Music, Audible) form adjacent product lines that operate within the same corporate ecosystem, increasing cross‑channel customer engagement with the retail marketplace. Technology and innovation focus Amazon.com Services LLC operates in an environment driven by software, systems engineering and logistics innovation. Amazon’s public communications emphasize technology investments in automation, robotics, machine learning, search and recommendation algorithms, and large-scale distributed systems to improve selection, convenience and price. The company’s approach to improving customer experience and seller services is built on continuous iteration in software, data science and operational research, as well as deployment of warehouse automation and transportation optimization technologies. Customers and users End customers are the millions of consumers who shop on Amazon’s retail websites and use related mobile apps. Another primary customer segment is the millions of third‑party sellers and professional merchants who use Amazon’s marketplace and seller services to reach consumers globally. Businesses and developers that integrate with Amazon’s seller APIs, fulfillment services, and advertising platforms also rely on the services and systems that Amazon.com Services LLC helps deliver. Official mission and corporate context Amazon’s public materials state a mission and guiding principle focused on customer centricity—commonly expressed by the company as striving “to be Earth’s most customer‑centric company.” That mission underpins the retail and marketplace operations and is reflected in investments in selection, convenience and low prices. Amazon operates across multiple industries including e-commerce, cloud computing, digital streaming, consumer electronics and logistics; Amazon.com Services LLC is a part of that broader corporate structure and concentrates on the commerce and seller-facing components of the business. Regulatory and corporate form Amazon.com Services LLC is a limited liability company within the Amazon corporate structure; like other operating subsidiaries, it is used to carry out specific aspects of Amazon’s commercial activities. Public filings and corporate disclosures identify multiple Amazon subsidiaries that collectively operate global retail, subscription, cloud and device businesses. Amazon’s public investor relations and corporate governance materials describe Amazon as a technology company with e-commerce and cloud computing core competencies, and Amazon.com Services LLC functions within that legal and operational framework. Summary In summary, Amazon.com Services LLC is a technology-enabled operating company in the Amazon family that provides and supports the marketplace, seller services, fulfillment and related retail operations that allow consumers to buy products and third‑party sellers to reach customers through Amazon’s digital storefronts. Its work is characterized by large-scale software systems, fulfillment and logistics networks, and continual investment in automation and data-driven tools to improve customer and seller experiences. The company’s activities align with Amazon’s stated customer-centric mission and the broader corporate focus on leveraging technology to scale commerce and distribution globally.

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