Sr. HR Manager

ID: 7149

Type: Full-time

Category: Others

Company Name: Amazon Spain Fulfillment, S.L.U.

Location: ESP, San Fernando De Henares - San Fernando de Henares - Spain

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Job Description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Senior PXT Campus Manager is a strategic, high-judgment leader responsible for delivering operational excellence and scalable PXT impact across the most complex sites and regions. Leading a team of L4 HR Partners and L5/L6 HR Business Partners, you will partner with Snr Business and Amazon site Leaders, to translate enterprise people strategies into regional execution, strengthen leadership capability, and drive systemic improvements in culture, performance, and risk. Success requires your ability to flex based on business conditions, surface trends and scale practices regionally, guide PXT site leaders through complex high-impact decisions, anticipate emerging risks, and influence senior stakeholders. You will drive measurable improvements in attrition, attendance, engagement, and leadership effectiveness across multiple sites while building a high-performing, future-ready PXT organization.
You will be expected to travel and work onsite at Amazon facilities, ensuring personal connection and hands-on leadership where needed.

Key job responsibilities
PXT Operational Excellence
Ensure PXT teams across your region execute with discipline, consistency, and alignment to Amazon standards. Use inspections and data to identify defects, validate process integrity, and reinforce accountability. Deep dive executive escalations, ethics cases, and workplace incidents to identify root causes and address systemic issues. Surface recurring system gaps to central teams, influencing scalable improvements. Champion PXT tools and systems while reinforcing critical thinking. Establish consistent inspection rhythms to monitor progress and escalate persistent gaps. Maintain visibility across sites, building rapport and identifying concerns before they escalate.

Employee Experience & Culture
Set clear expectations for site and PXT leaders to create workplace environments that drive engagement, performance, and retention. Ensure leaders implement feedback mechanisms including Voice of the Associate boards, roundtables, and GEMBA walks. Oversee employee relations budgets and deliver meaningful recognition programs. Champion safety-first culture through proactive strategies, inspections, and accountability. Partner with leaders to uphold building standards and empower community engagement initiatives coordinated with Public Policy and Public Relations teams.

PXT Leadership
Guide high-judgment decisions impacting people, performance, and culture. Provide oversight on investigations, corrective actions, and employee relations matters, serving as final decision-maker on high-risk decisions including terminations involving potential discrimination, retaliation, for business leaders. Serve as primary escalation point for complex issues, partnering with Regional PXT, Legal, and Employee Relations teams. Anticipate and mitigate employee relations risks by identifying emerging trends and developing proactive strategies. Partner with country-level Governance teams and Works Council representatives to ensure effective consultation processes on site-level matters, maintaining constructive labor relations and compliance with co-determination requirements. Lead regional change initiatives by supporting site leaders through transformation, helping manage ambiguity and reinforce new behaviors. Foster collaboration between site and central PXT teams. Drive adoption of HR technology solutions to enhance efficiency and employee experience.

Ops Talent Planning & Org Health
Partner with Operations leaders to assess organizational health, review succession plans, and identify gaps in leadership capability or bench strength. Hold PXT teams accountable for building leadership capability through coaching and development. Partner with business leaders to identify leadership gaps and drive targeted development. Review talent strategies, identify risks, and align on regional priorities. Ensure site teams evaluate leadership readiness, role criticality, and attrition trends. Identify critical roles with limited bench strength or high retention risk, developing targeted contingency plans. Drive consistent, objective talent evaluations and ensure performance tools are used to drive fair, defensible outcomes.

PXT Leadership & Org Health
Build and sustain a high-performing, future-ready PXT organization. Invest in PXT team growth through coaching, development, and stretch opportunities. Drive succession and promotion decisions by assessing performance, readiness, and potential. Create meaningful opportunities for PXT site leaders to lead regional initiatives and extend their influence. Set the tone for an inclusive, connected, high-trust culture, using data to assess team health. Ensure regional PXT strategy aligns with broader organizational goals while adapting to local needs. Oversee PXT headcount across the region, ensuring appropriate staffing and resourcing. Translate Amazon PXT priorities into clear, actionable regional plans with defined goals and metrics.

A day in the life
Your day blends strategic leadership with operational execution across multiple complex sites. You'll partner with senior Business and HR Leaders and on high-impact organizational challenges while coaching your team of HR Partners and HR Business Partners. You'll flex based on business conditions, conducting site walks to assess standards and safety, facilitating feedback sessions, and reviewing regional metrics to surface trends. You'll make high-judgment decisions on investigations and corrective actions, manage complex escalations, and lead regional change initiatives. Through data analysis and inspection routines, you'll identify systemic issues and influence central teams on scalable improvements. Success comes from your ability to lead through others, anticipate emerging risks, and drive measurable improvements in employee experience and business performance across your region.

Basic Qualifications

- Bachelor's degree or equivalent
- Extensive experience in human resources leadership or equivalent leadership experience (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)
- Experience supporting hourly, front-line and salaried employee populations
- Fluent verbal and written communication skills in English & Spanish
- Proficiency in HR data analysis, including experience translating metrics into actionable workforce strategies and measurable business outcomes
- Experience supporting and/or leading employee-focused processes such as onboarding, benefits, investigations, training and/or talent management

Preferred Qualifications

- Master's Degree or MBA
- Extensive experience in HR leadership, including roles with expanding scope and responsibility
- Knowledge of employment law, employee relations, and compliance requirements
- Experience managing complex employee relations and organizational health initiatives
- Expertise in full-cycle talent management, including strategic workforce planning, talent acquisition, performance management, leadership development, succession planning, and organizational effectiveness
- Track record of building and developing high-performing HR and/or Operations teams
- Experience leading successful HR initiatives in fast-paced operational environments
- Strong interpersonal skills with demonstrated ability to influence, communicate effectively, and manage conflict
- Ability to advance technology initiatives, including AI integration and emerging tools, to drive operational excellence
- Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Spain Fulfillment, S.L.U.

Company Website: https://www.amazon.es

Company Address: Avenida de la Astronomía, 24, 28830 San Fernando de Henares, Madrid, Spain

Amazon Spain Fulfillment, S.L.U. is a Spanish legal entity operating as part of Amazon’s European fulfillment and logistics network. The company functions primarily as an operator of warehousing, order fulfillment, returns processing and distribution services that support Amazon’s retail operations in Spain and the broader Iberian market. As a fulfillment company, its activities center on receiving and storing inventory, processing customer orders, picking, packing and labeling parcels, coordinating carrier handoffs and managing inbound and outbound logistics flows for products sold on Amazon’s web and mobile storefronts. In addition to serving Amazon’s direct retail business, the company provides infrastructure and operational capacity that supports third-party sellers enrolled in Amazon’s Fulfillment by Amazon (FBA) program, enabling professional sellers to store inventory in Amazon-operated facilities and have Amazon pick, pack, ship and provide customer service on their behalf. Operationally, Amazon Spain Fulfillment, S.L.U. is responsible for running multiple physical fulfillment center facilities and related support sites (such as sortation centers and delivery stations) located in Spain. These facilities are designed to handle a high volume of SKUs across many categories, including general merchandise, electronics, books, household goods and apparel. Typical activities performed at the company’s sites include inbound receiving and quality inspection of shipments, automated and manual put-away into racking or shelving, order selection using handheld scanners and pick-to-light / voice systems, packing using standardized packaging processes and protective materials, labeling and preparation for carrier pickup, and returns processing including triage, refurbishment or disposition. The business also implements inventory management practices such as cycle counting, replenishment and storage optimization to maintain availability and minimize fulfillment latency. Technology and automation are integral to how Amazon Spain Fulfillment executes its operations. Facilities operated by the company commonly use warehouse execution systems, proprietary fulfillment software and data-driven processes to track inventory location, manage order batches, route items to appropriate pick zones and optimize throughput. In many centers, Amazon Robotics technologies (formerly Kiva) and other automated material handling equipment are used to enhance picking and storage efficiency; conveyor and sortation systems move parcels between processing stages, and software-driven algorithms schedule tasks and prioritize orders for rapid dispatch. The company leverages telemetry, sensors and data analytics to monitor equipment performance and operational KPIs, and applies machine learning models for demand forecasting, inventory placement and route optimization to reduce delivery times and costs. Customer and seller-facing services enabled by Amazon Spain Fulfillment include same-day, next-day and scheduled delivery options for eligible products, Prime-eligible fulfillment that meets defined speed and reliability standards, multi-channel fulfillment (where Amazon ships orders placed on other sales channels using inventory stored in Amazon facilities), and managed returns handling for customer-initiated returns and seller returns. The company also supports compliance with applicable Spanish and European Union regulations related to product storage, handling, safety, customs and data protection insofar as those apply to fulfillment and logistics operations. Workforce and operational practices at Amazon Spain Fulfillment centers combine automated systems with large, seasonal and permanent employee cohorts performing processing, quality control, maintenance and logistics roles. The company implements operational safety programs, training initiatives and continuous improvement efforts to increase productivity while seeking to maintain workplace safety and regulatory compliance. During peak retail periods, such as holiday seasons, facilities typically scale labor and operational hours to meet elevated order volumes. From a commercial standpoint, Amazon Spain Fulfillment, S.L.U. is a service provider within Amazon’s broader platform: it supplies the physical infrastructure and operational execution that convert online orders into delivered parcels. By centralizing inventory and logistics operations within Amazon-operated locations in Spain, the company aims to reduce transit times, increase assortment available for quick delivery and enable Amazon’s service-level promises (e.g., Prime delivery) for customers in Spain and nearby markets. For third-party sellers, the company’s fulfillment services provide access to Amazon’s delivery network, customer service handling for logistics-related inquiries, and integration with Amazon’s seller and inventory management tools, which collectively allow sellers to scale their reach without building their own warehousing and distribution systems. As a legal entity registered in Spain, Amazon Spain Fulfillment, S.L.U. interfaces with local authorities, commercial partners and logistics carriers, and participates in regional logistics ecosystems to coordinate last-mile delivery and returns flows. The company’s facilities are also focal points for testing and deploying operational innovations—ranging from new picking technologies to sustainability measures such as packaging optimization and energy efficiency initiatives—consistent with the operational goals of large-scale e-commerce fulfillment providers. Overall, Amazon Spain Fulfillment, S.L.U. is a core operational component of Amazon’s presence in Spain, responsible for the physical processing and movement of customer orders and for enabling seller fulfillment services in the Spanish market.

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