Sr. FinOps Analyst - German speaker, Global Accounts Receivable

ID: 7173

Type: Full-time

Category: Others

Company Name: AOSP - Manila

Location: PHL, Pasay City - Pasay City - Philippines

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Job Description

As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our AWS business line.

This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.

Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
Managing internal and external Accounts Receivable inquiries.
Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
Understand the pain points of customers and solve our customer’s problems.
Providing prompt, efficient, detailed, customer-oriented service to customers.
Escalating when appropriate to direct manager and/or senior leaders.
Keeping detailed notes, task creation and reminders in our collections tools.
Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
Analyze trends and suggest process improvements.
Perform other projects and duties as required.

Working Conditions:
Normal Office Environment.
Report daily to the Pasay office.
Monday - Friday working days
Will follow EMEA time shift(Mid-shift), but may also be re-assigned to other shifting schedule from time to time
Work during PH Holidays as may be required by the management/company
May be asked to render overtime on critical and peak times as may be required by the Business.

Basic Qualifications

- Bachelor's degree or equivalent experience
- Native or fluent proficiency in German (written and verbal)
- Minimum 6 months of experience in customer service or customer-facing roles
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Excellent written and verbal communication skills in German and English
- Demonstrated ability to work flexible schedules, including shifts
- Ability to prioritize tasks and manage multiple responsibilities with minimal supervision
- Experience working in fast-paced environments and meeting deadlines
- Graduate of a Bachelors Degree
- German speaker(Native / Fluent) Knowledge on Outlook, Word and Excel or similar desktop applications
- Proficient in Microsoft Excel and Word
- Flexible to work in shifting schedule
- Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented
- Can work under pressure and with deadlines
- Excellent verbal and written communication skills, with a strong customer service focus
- Has the ability to prioritize, multi-task and work with minimal supervision
- A person who is open to work with diverse teams with different cultures on an global team
- Amicable 80% of the time will be coordinating or answering inquiries of customers via email or inbound calls

Preferred Qualifications

- 5+ years of experience in Accounts Receivable (AR) Collections or credit management
- Proven AR Collections negotiation skills with demonstrated success in reducing past due balances
- Experience working with enterprise financial systems (SAP, Oracle Financials, GetPaid, or similar AR Collections tools)
- Track record of managing and owning an AR Collections portfolio with measurable results
- Advanced Excel skills including macros/VBA, MS Access, or experience with AI-powered analytics tools
- Experience leading or participating in process improvement initiatives (Six Sigma, Lean, Kaizen)
- Ability to manage multiple priorities and deliver results under tight deadlines
- Knowledge of Amazon business operations, e-commerce industry, or technology sector
- Experience working in a global, multicultural team environment
- Demonstrated ability to build positive relationships with internal and external stakeholders
- Strong attention to detail with ability to maintain accuracy in high-volume environments

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: AOSP - Manila

Company Website: https://source.android.com/

Company Address: Three E-Com Center Harbor Drive, Mall of Asia Complex Pasay, Metro Manila 1300 Philippines

Overview The Android Open Source Project (AOSP) is the official open-source initiative led by Google that develops and publishes the core Android platform source code and associated upstream artifacts. AOSP provides the foundational software components, reference implementations, build system, and documentation that enable device manufacturers, independent developers, system integrators, and the wider open-source community to build, port, and customize the Android operating system. Although not a commercial company in itself, AOSP functions as a coordinated, publicly accessible project that underpins the Android ecosystem and is managed through Google’s engineering and release processes. Core business activities (project activities) AOSP’s primary activities are developing, maintaining, and publishing the Android platform source tree and associated tools. This includes maintaining the upstream Android Open Source code repositories, producing official platform releases (source tarballs and tags), publishing technical design documentation and developer guides, and operating the infrastructure that hosts source code and build artifacts. AOSP also coordinates release branches, security patches, and long-term support for specific platform branches, and it publishes security bulletins and kernel patchwork used by downstream device manufacturers and integrators. Main products and services The main outputs of AOSP are: (1) The Android platform source code (AOSP source tree) that forms the basis of Android releases; (2) Reference system images and factory images for select devices used for testing and validation; (3) Official documentation (including build instructions, system architecture docs, and platform API references) hosted on the project website; (4) Build tools and scripts to compile Android from source for supported hardware; and (5) Technical resources such as the Android Compatibility Definition Document (CDD) and links to the Compatibility Test Suite (CTS) that inform how device implementations can remain compatible with the broader Android ecosystem. Although AOSP itself does not sell products in the commercial sense, its deliverables enable numerous commercial offerings by OEMs, carriers, custom ROM projects, and application developers. Governance, contributors and licensing AOSP is governed operationally by engineering teams at Google who maintain the authoritative repositories, release metadata, and documentation. Contributions and interaction with the codebase occur through publicly visible mechanisms (git repositories, issue trackers, and documented contribution workflows). The platform’s code and many components are distributed under open-source licenses (primarily Apache License 2.0 for Android framework and BSD-style or GPL for certain kernel and driver components). Hardware vendors and third-party contributors frequently supply device-specific code, kernel patches, drivers, and HAL implementations under appropriate licenses that allow downstream integration. Relationship with device manufacturers and ecosystem Device manufacturers (OEMs), silicon vendors, and system integrators use AOSP as the common upstream source to create commercial Android products. OEMs typically take AOSP sources, merge in vendor-specific drivers and firmware, add preinstalled applications and services, and then certify or validate their product using compatibility tools and tests. Google’s broader Android ecosystem includes additional proprietary services and apps offered under license (for example Google Mobile Services on many consumer devices), but AOSP remains the freely available upstream platform independent of those proprietary add-ons. Security, maintenance and release cadence AOSP publishes security advisories, platform updates, and monthly security patch levels that OEMs and maintainers can integrate into product updates. The project maintains release branches for each major Android version and routinely issues tags for milestone builds and maintenance branches. Device maintainers and community ports rely on AOSP’s published branches and patches when backporting fixes, rebuilding images, or creating custom ROMs. Audience and typical use cases AOSP is used by a wide range of actors: hardware vendors creating Android devices, silicon vendors supplying low-level drivers, system integrators assembling Android-based platforms, mobile operators deploying devices, independent developers and hobbyists building custom firmware and ROMs, and academic or research groups studying mobile operating systems. It is also the starting point for many derivative distributions and embedded Android implementations. Documentation and community resources AOSP’s official documentation and source repositories are published on the project’s website, which includes step-by-step build instructions, platform architecture overviews, API and developer guides, and contribution guidelines. The public documentation is designed to help both first-time builders and experienced integrators understand the build system, repository layout, and upstream development practices. Summary In short, AOSP is the upstream open-source project that produces and documents the core Android platform. It does not operate as a commercial company but is a mission-critical, technology-focused initiative maintained by Google engineers and contributed to by OEMs, silicon vendors, and the open-source community. Its artifacts—source code, build tools, reference images, and documentation—are foundational to the Android device ecosystem and are widely used by commercial vendors, hobbyists, and researchers to create, modify, and distribute Android-based systems.

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