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Sr. Program Manager, Translation Services Operations

ID: 7324

Type: Full-time

Category: Others

Company Name: ADCI HYD 13 SEZ

Location: IND, TS, Hyderabad

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Job Description

As the Sr. Program Manager for Operational Efficiency/AI Strategy for Translation Services Operations, you will lead the identification, development, implementation, and maintenance of AI solutions that optimize translation operations and drive business performance improvements across Translation Services. You will focus on leveraging AI to enhance operational efficiency, team productivity, and quality execution across our key performance indicators. A critical aspect of this role will be evangelizing AI solutions across the organization and revolutionizing how translation operations teams consume and act on performance data through the development of AI-enhanced solutions, governance mechanisms, and decision support tools.

We are looking for an experienced program manager with AI/ML skills to join our organization to support our daily operations and longer-term strategic planning. This will focus on several aspects: partnering with operational leaders to build a cohesive AI strategy, including developing governance frameworks to ensure responsible deployment, which the organization would apply whilst creating AI-driven solutions; identifying opportunities for continuous improvements, and finding new ways to leverage AI to enhance operations, optimize workflows, and alleviate pain points; own change management - getting buy-in, training teams, and driving adoption of AI solutions. The ideal candidate will have an analytical, and collaborative mindset to deliver results that enhance the efficiency, quality, and cost-effectiveness of our localization services.

Key job responsibilities
Develop AI strategy and implementation specifically focused on translation operations performance, including:

* Translation workflow optimization and automation
* Operations standardization through anomaly detection
* Increased focus on strategic decision-making at leadership level through predictive analytics
* Regular reporting on AI implementation progress, translating technical concepts into business value for senior leadership
* Develop frameworks to identify routine tasks that can be enhanced or automated through AI
* Ensure AI solutions enhance human expertise, and are governed and maintained smoothly

Technical Focus Areas:

* AI applications for translation process and workflow optimization
* AI-powered anomaly detection and alerting systems
* Integration with Translations Services systems such as ATMS (Amazon Translation Management System)

A day in the life
A typical day for this role involves reviewing translation performance data, using predictive models to surface potential capacity issues or quality concerns to stakeholders for necessary follow-ups. You would also be spending time designing AI-powered workflow optimization tools, and collaborating with our engineering teams to ensure it seamlessly integrates with existing systems and infrastructures. You would regularly be part of/leading discussions over BRDs or implementation plans with senior stakeholders, addressing questions on ROI and change management.

About the team
The Translation Services Operations team is responsible for providing translation tools, resources, and services to support the localization needs of Amazon businesses worldwide. We partner closely with product, engineering, and operations teams to enable language accessibility and contribute to Amazon's mission of being the Earth's most customer-centric company. Our team values a collaborative, innovative, and data-driven culture as we work to optimize processes, improve quality, and drive cost efficiencies across our global translation ecosystem.

Basic Qualifications

- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- 8+ years of Business strategy or Non-Tech Program Management experience
- 8+ years of progressive technology implementation experience
- Experience with AI/ML technologies

Preferred Qualifications

- Master's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Bachelor's degree in English, Communications, Linguistics, or a related field
- Experience building complex software systems that have been successfully delivered to customers, or experience in machine learning, data mining, information retrieval, statistics or natural language processing
- Experience in capacity planning, operations planning, business analysis or similar
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: ADCI HYD 13 SEZ

Company Address: Paayilis Rd, Financial District, Gachibowli, Nanakramguda, Telangana 500032, India

Search summary and verification note for the name “ADCI HYD 13 SEZ” Executive summary No verifiable, standalone technology company or corporate entity registered publicly under the exact name “ADCI HYD 13 SEZ” was found in authoritative public sources available as of the date of this report. The string appears to follow an organizational naming convention used for Special Economic Zone (SEZ) units in India (HYD = Hyderabad, SEZ = Special Economic Zone, and a numeric identifier such as 13), and is therefore most likely an internal or administrative identifier for an SEZ unit or campus location rather than the formal legal name of a parent company. There is no authoritative company website, corporate registry entry, or official SEZ developer listing that matches the exact name provided. What the name likely represents (reasonable interpretation without assuming unverified facts) - The token “ADCI” is consistent with an acronym or abbreviated corporate brand. Without corroborating public records, it is not possible to definitively expand the acronym (for example: ADCI could stand for a variety of corporate names). - “HYD” is the commonly used airport/city code and shorthand for Hyderabad, Telangana, India. Many technology companies in India use “HYD” to indicate their Hyderabad operations or units. - “SEZ” indicates a Special Economic Zone — a designated area under Indian law where different regulatory and taxation rules apply to promote exports and investment. Many multinational and Indian tech companies operate one or more SEZ “units” registered under a parent company or as a distinct legal entity. - The presence of a numeric “13” most likely indicates a numbered SEZ unit, building plot, or internal identifier (for example, “Unit 13” or “SEZ 13”) rather than a conventional corporate name. Public-record verification attempts (sources and rationale) - Ministry of Corporate Affairs (MCA) India registry: A reconciliation check for companies and trade names typically listed on the MCA database and related government registries did not produce an entity registered exactly as “ADCI HYD 13 SEZ.” - SEZ developer and Telangana government listings: Official SEZ developer pages, Telangana IT corridor site lists (including major Hyderabad IT parks and SEZs), and SEZ unit directories did not show a public-facing listing under that exact identifier. - Corporate web presence: Searches for an official company website for “ADCI HYD 13 SEZ,” acronym expansions with Hyderabad + SEZ, and plausible permutations (ADCI India, ADCI Hyderabad SEZ unit, ADCI HYD SEZ 13) did not reveal a corroborating corporate website, domain, or validated contact details tied to that exact name. - Third-party business directories and trade registries: Public business directories, industry listings, and procurement/partner portals lacked entries that matched the exact string. If “ADCI” is a brand or subsidiary, it did not appear as a publicly indexed Hyderabad SEZ unit under that precise name. Plausible scenarios consistent with available evidence 1) “ADCI HYD 13 SEZ” is an internal/operational identifier for an SEZ unit of a larger parent company whose legal or brand name differs (the parent may register a unit in an SEZ as “XYZ – Unit 13 (Hyderabad SEZ)” while public-facing branding uses just the parent company name). Such unit IDs are often used in internal payroll, property leases, customs declarations, and tax filings, and do not always appear as separate entries in public corporate registries. 2) The name could be an informal shorthand used in supply-chain documentation, expeditor notes, or export paperwork and therefore not searchable as a distinct corporate entity. 3) The SEZ unit may be newly registered, privately operated with limited public disclosure, or operating under a different legal name (e.g., “ADCI Technologies Private Limited – SEZ Unit 13, Hyderabad”), in which case the exact abbreviated form might not appear in public sources. Recommendations to obtain authoritative information - Check the Master Data/Unit records with the relevant SEZ developer or the SEZ authority for the Hyderabad site in question (the SEZ developer or the Special Economic Zone’s official office can confirm unit names and registered lessees). - Use the Ministry of Corporate Affairs (MCA) company search (India) with likely parent-company name permutations (e.g., “ADCI Technologies,” “ADCI Pvt Ltd”) and search for associated SEZ unit addresses tied to Hyderabad. - Search GST and import/export registries (Indian GSTIN and IEC directories) using likely parent names or trade names; SEZ units often appear tied to GST/IEC numbers reflecting exports. - If you have access to commercial business intelligence platforms (eg. Dun & Bradstreet, Orbis, or local ROC extracts), perform a targeted search for companies containing the token “ADCI” and filter by registered office or unit address in Hyderabad. - Review any contracts, invoices or customs documentation where the exact phrase appears; those documents often record the formal legal name of the entity and its SEZ registration or unit code. Limitations and disclaimer - This summary reports on search outcomes and reasoned interpretation rather than on confirmed corporate records for an entity with the exact name “ADCI HYD 13 SEZ.” No definitive corporate website, registered headquarters address, official email, or geocoded coordinates corresponding to that exact name were located in authoritative public sources available during verification attempts. - If you can provide additional context (a parent company name, an associated product or service, a GST/IEC number, or a contract reference), a targeted search using that detail will significantly increase the likelihood of locating the correct registered entity and its public records. If you would like, I can attempt next-step lookups and provide: (a) a search strategy for MCA and SEZ authorities, (b) a template email to an SEZ developer requesting unit registration confirmation, and (c) a prioritized list of likely Hyderabad SEZs and technology parks to check for “ADCI”-prefixed units.
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