Technical Account Manager, Independent Software Vendors, EMEA Central, AWS Enterprise Support

ID: 7326

Type: Full-time

Category: Others

Company Name: AWS EMEA SARL (Poland Branch)

Location: POL, Warsaw - Warsaw - Poland

Visit company vacancy

Job Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers (AWS customers who sell s/w solutions (often SaaS) built using AWS services) to maximize the value and benefits of AWS Services?

As a Senior Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The Sr. TAM is the customer´s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a Senior TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Key job responsibilities
* Guide, consult, provide technical guidance and advocate for the customer within AWS
* Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency
* Develop trusting relationships with customers, understanding both their business needs and technical challenges
* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management
* Consult with a range of stakeholders from developers through to C-suite executives
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
* Proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud

The minimum base pay salary for this position is listed below. As a total compensation company, Amazon's package may include further pay components such as a sign on payment and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements.

Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), commuter benefits where applicable, and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).

The minimum base pay for this position is PLN 18,141.66 monthly.

A day in the life
See what the team say about their roles:

https://www.youtube.com/watch?v=q45zIvD51Fg

https://www.youtube.com/watch?v=0cmOkLArdwY

https://www.youtube.com/watch?v=g9UjBBy0vEk

About the team
See our customer testimonials

https://aws.amazon.com/premiumsupport/customers/?aws-support-customers-cards.sort-by=item.additionalFields.sortOrder&aws-support-customers-cards.sort-order=desc&awsf.industry=*all&awsf.region=*all&awsf.content-type=*all&awsf.customer-enablement=*all&awsf.support-product=*all&awsf.support-services=*all&awsf.year=*all

Basic Qualifications

- * Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
- * Experience in operational parameters and troubleshooting for four (4) or more of the following technical domains: Compute / Storage / Networking / CDN /Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AI,ML
- * Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences dealing with Senior customer stakeholders at Director / VP / C-level
- * Ability to juggle tasks and projects in a fast-paced environment

Preferred Qualifications

- * Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
- * Track record in influencing management in technical, operational and strategic decisions
- * Experience in operational services or support environment
- * Hands-on experience with AWS services and/or other cloud offerings
- * Experience with SaaS, multi-tenant architectures and deployment automation is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: AWS EMEA SARL (Poland Branch)

Company Website: https://aws.amazon.com

Company Address: 38 Avenue John F. Kennedy, L-1855 Luxembourg

AWS EMEA SARL (Poland Branch) is the Poland-registered branch of AWS EMEA SARL, the European legal entity of Amazon Web Services (AWS). AWS is the cloud computing division of Amazon.com, Inc., and AWS EMEA SARL is the corporate vehicle used by AWS to operate, sell and support cloud services across many countries in Europe, the Middle East and Africa. The Poland Branch is the localized presence established to serve customers, partners and public sector organizations in Poland by providing regional sales, account management, technical engagement, professional services, partner enablement, training and local customer support aligned with AWS’s global cloud offerings. Company overview AWS EMEA SARL (Poland Branch) functions as a local operating branch of the broader AWS organization, enabling direct commercial, technical and operational engagement with Polish enterprises, startups, educational institutions and government bodies. As part of AWS’s international footprint, the Poland Branch supports the adoption of AWS cloud infrastructure and platform services in the Polish market, helping customers migrate workloads, build cloud-native applications and leverage managed services for compute, storage, databases, analytics, machine learning, security and developer productivity. Core business activities The Poland Branch’s core activities mirror AWS’s global business model but are adapted to local market needs. These activities include business development and sales for AWS cloud services; technical pre-sales and solutions architecture support to help customers design secure, scalable architectures; post-sales customer success and technical account management; delivery of professional services and partner-led implementations; and provision of training and certification programs to develop cloud skills across public- and private-sector organizations. The branch also engages with the local AWS Partner Network (APN) community—system integrators, managed service providers, independent software vendors and consulting firms—to drive joint go-to-market activities, partner enablement and co-development of cloud-based solutions tailored for Polish industries. Additionally, AWS’s local presence typically participates in regulatory and compliance discussions and helps customers adopt AWS services in ways that meet applicable national and EU regulatory frameworks, data residency considerations and security requirements. Main products and services While products and services are developed and operated at the global AWS level, the Poland Branch focuses on making those offerings available, consumable and supported locally. Key AWS product families the branch helps customers procure and use include: - Compute: Virtual servers and serverless compute options such as Amazon EC2 and AWS Lambda. - Storage and Content Delivery: Services including Amazon S3, Amazon EBS and Amazon Glacier for object, block and archival storage; Amazon CloudFront for content delivery. - Databases and Analytics: Managed database services such as Amazon RDS, Amazon Aurora, Amazon DynamoDB, and analytics platforms including Amazon Redshift and AWS analytics services for big data processing. - Networking & Content Delivery: VPC, AWS Direct Connect and load balancing solutions for network architecture and secure connectivity. - Machine Learning & AI: Managed machine learning platforms and tools like Amazon SageMaker and AI services for vision, language and forecasting. - Security, Identity & Compliance: Security services and governance tools including AWS Identity and Access Management (IAM), AWS Key Management Service (KMS), AWS Shield and AWS Config to help customers meet security and compliance requirements. - Developer & Management Tools: Services for CI/CD, monitoring and infrastructure automation such as AWS CloudFormation, AWS CodePipeline and Amazon CloudWatch. - Migration & Hybrid: Tools and professional services to assist with migrating existing on-premises workloads to AWS and building hybrid cloud architectures. Local engagement and support The Poland Branch supports a range of customer segments from early-stage startups to large enterprises and public sector organizations. Typical local engagement includes technical workshops, proofs of concept, pilot projects, migration programs, managed services arrangements and industry-specific solution development. The branch also coordinates local events, training sessions and participation in the AWS Partner Network to grow cloud skills in the Polish market. Additionally, the branch facilitates relationships between global AWS teams and local customers to ensure alignment on product roadmaps, regional compliance matters and performance SLAs. Governance and relationship to global AWS AWS EMEA SARL (Poland Branch) operates under the legal and corporate governance of AWS EMEA SARL, which is incorporated in Luxembourg. As a branch, it is subject to Polish local registration and regulatory requirements while leveraging the global AWS product portfolio, infrastructure, security practices and operational processes. The branch enables customers in Poland to access AWS services through local contracting, invoicing and localized sales support while benefiting from AWS’s global engineering and operations. Relevance to the technology ecosystem The presence of AWS through the Poland Branch is part of AWS’s broader strategy to provide localized sales, support and compliance engagement across international markets, enabling organizations in Poland to adopt cloud computing as a foundation for digital transformation. By supporting cloud migrations, modern application development, data analytics and machine learning initiatives, the branch plays a role in accelerating innovation, reducing infrastructure management overhead and enabling organizations across industries to scale and compete using cloud-native technologies. Note: This summary describes AWS EMEA SARL (Poland Branch) as a local branch of Amazon Web Services EMEA SARL and focuses on its role in delivering and supporting AWS cloud services in Poland. Specific details about the branch’s registered address, local management or operational facilities are not provided here; for official legal and contact information, consult AWS’s corporate filings, the company’s official website and local business registries.

Visit company vacancy