Sr. Customer Solutions Manager, Customer Solutions Management, AWS ID

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 product and services globally. Millions of customers—including the fastest-growing companies, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

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Key job responsibilities
At Amazon Web Services, we're transforming how businesses operate through cloud technology. As a Senior Customer Solutions Manager, you will own complex migration programs from strategy through execution, partnering with cross-functional teams including sales, solutions architecture, support, product, professional services, and partners. You will be a trusted cloud migration advisor to your customer.

You will apply your consulting and program management expertise to understand customer business objectives, develop executable strategies, and drive successful implementation with customers, AWS teams, and partners. You will understand your customers' biggest IT and Business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.

This role drives transformation across technical, operational, organizational, and educational dimensions, spanning IT teams and business units. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

You will earn customer trust by prioritizing their long-term success over short-term gains. You will engage effectively with both executive stakeholders and project teams, collaborating across technical and business functions regardless of organizational or geographic boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers.


A day in the life
- Lead cloud transformation programs across technical, operational, organizational, and educational initiatives spanning IT teams and business units
- Act as the single-threaded leader for Migrations and Strategic Initiative
- Maintain comprehensive knowledge of existing and emerging AI and cloud computing technologies to identify customer opportunities
- Accelerate customer adoption through education and enablement
- Collaborate with customers to identify and prioritize strategic initiatives
- Contribute to the evolution of the Customer Solutions Management function by defining and implementing new processes, methodologies, and tools
- Manage time effectively while coordinating Customer, AWS, and Partner teams to accelerate the customer's cloud journey
- Serve as a thought leader by sharing best practices across Amazon organizations, mentoring junior CSMs, and influencing industry trends

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 2000 companies trust our robust suite of products and services to power their businesses.

Work/Life Harmony
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, we are enabled to deliver better outcomes.

Inclusive Team Culture
Here at AWS, we embrace our Leadership Principle 'Learn and Be Curious'". Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar, one of our key goals as a company is to become Earth’s Best Employer. That’s why you’ll find extensive knowledge-sharing, mentorship and other career-advancing resources here to help you develop and grow professionally.

Basic Qualifications

- • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- • 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- • Experience managing complex project delivery, with a preference for candidates who have led medium to large-scale initiatives

Preferred Qualifications

- • Practical experience with AI and cloud technologies, either through leading on-premises-to-cloud migrations or working directly with AWS services in an architecture or development capacity
- • Experience implementing cloud services including migrations and modernization projects or similar

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.