Business Intelligence Engineer, Last Mile Analytics

ID: 7474

Type: Full-time

Category: Others

Company Name: Amazon Dev Center India - Hyderabad

Location: IND, TS, Hyderabad

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Job Description

When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that’s what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product” – Jeff Bezos
Amazon.com’s success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock work? In order to make that happen, behind those millions of packages, billions of decision gets made by machines and humans. What is the accuracy of customer provided address? Do we know exact location of the address on Map? Is there a safe place? Can we make unattended delivery? Would signature be required? If the address is commercial property? Do we know open business hours of the address? What if customer is not home? Is there an alternate delivery address? Does customer have any special preference? What are other addresses that also have packages to be delivered on the same day? Are we optimizing delivery associate’s route? Does delivery associate know locality well enough? Is there an access code to get inside building? And the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology, Operations, and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative.

Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. As a key member of the last mile leadership team, you will continually raise the bar on both quality and performance. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience.

The successful candidate will be able to:
- Effectively manage customer expectations and resolve conflicts that balance client and company needs.
- Develop process to effectively maintain and disseminate project information to stakeholders.

- Be successful in a delivery focused environment and determining the right processes to make the team successful.

- This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.

- Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.

- Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams.

- Support the scalable growth of the company by developing and enabling the success of the Operations leadership team.

- Serve as a role model for Amazon Leadership Principles inside and outside the organization

- Actively seek to implement and distribute best practices across the operation

Basic Qualifications

- 5+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with data modeling, warehousing and building ETL pipelines
- Experience writing complex SQL queries
- Experience in Statistical Analysis packages such as R, SAS and Matlab
- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift

Preferred Qualifications

- Experience with AI/ML technologies
- Experience communicating and presenting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Dev Center India - Hyderabad

Company Website: https://www.amazon.jobs/en/locations/hyderabad

Company Address: IND, TS, Hyderabad

Amazon Dev Center India - Hyderabad is the Hyderabad engineering and technology campus of Amazon’s India development organization, established to provide product development, research, and operational engineering services for Amazon’s global businesses. Operated under Amazon’s India development footprint, the Hyderabad center hosts software engineering, data science, machine learning, infrastructure, and systems teams that design, build, test, and maintain core features and services used across Amazon’s consumer-facing products and cloud offerings. The center functions as a multidisciplinary engineering hub contributing to a broad set of technology domains including e‑commerce platform services, cloud computing (AWS), artificial intelligence and machine learning, voice services (Alexa), digital media (Prime Video and Kindle), payments and advertising technologies, and logistics and supply‑chain systems. Company overview and role within Amazon: The Hyderabad development center is part of Amazon’s global network of product and technology centers. It serves as a regional engineering headquarters that supports both India‑specific programs and global product teams. Teams located at the Hyderabad site collaborate with product owners, designers, and engineering teams across Amazon to deliver software products, cloud services, and infrastructure components. The facility is organized to support full lifecycle product development: ideation, prototyping, engineering, quality assurance, deployment, and ongoing operations and support. Core business activities: The primary workstreams at the development center are software development and research & development for Amazon’s products and services. Core activities include designing and implementing backend services and APIs, building and scaling distributed systems, developing frontend and mobile experiences, architecting and operating cloud infrastructure, and developing machine learning models and data pipelines to support personalization, recommendations, search relevance, fraud prevention, demand forecasting, and automation. In addition, teams at the Hyderabad center undertake systems engineering, site reliability engineering (SRE), security engineering, and performance engineering to ensure high‑availability and secure operation of Amazon services. The center also runs engineering programs for localization and regionalization of Amazon products to meet market‑specific requirements and regulatory needs. Main products and services developed or supported: While the Hyderabad campus is not a standalone commercial company producing independent consumer products, it contributes engineering work to a wide array of Amazon’s product lines. Typical areas of contribution include: - E‑commerce and retail platform components that power the Amazon storefront, catalog management, seller services, pricing, and order processing workflows. - Amazon Web Services (AWS) features and infrastructure components, where engineers contribute to cloud computing services, storage, networking, and tooling used internally and by AWS customers. - Alexa and voice services, including natural language understanding, speech recognition, and localized voice experiences tailored for regional markets. - Prime Video and digital media tooling, including backend systems for content delivery, metadata management, personalization, and analytics. - Payments and Amazon Pay systems, including fraud detection, transaction processing, and integrations with local financial partners. - Advertising technologies for Amazon Ads, covering ad serving, auction systems, targeting, measurement, and analytics. - Logistics, supply‑chain, and operations technologies that support fulfillment center automation, routing, capacity planning, and last‑mile delivery optimizations. Organizational aspects and talent: The Hyderabad center recruits across a wide range of engineering and technical roles including software development engineers (SDEs) at multiple levels, data scientists, applied scientists, machine learning engineers, quality assurance and test engineers, product managers, UX designers, and technical program managers. The site also hosts internship and early‑career programs designed to attract university talent and provide project‑based learning opportunities. Recruitment and career information for roles at the Hyderabad location are published and managed through Amazon’s global careers portal, where job descriptions outline responsibilities, required technical skills, and team focus areas. Technology and engineering practices: Engineering teams at the Hyderabad center follow Amazon’s established software development and operational practices, including microservices architecture, continuous integration and continuous delivery (CI/CD), automated testing, distributed tracing and monitoring, and data‑driven product decision making. Teams employ a variety of programming languages and technologies according to product needs (common stacks include Java, Python, JavaScript/TypeScript, and others), and leverage AWS infrastructure extensively for development and production deployments. Applied research groups focus on areas such as recommendation algorithms, search ranking, personalization models, natural language processing, and computer vision where applicable. Collaboration and global impact: The Hyderabad engineering campus works in close coordination with other Amazon development centers and business units worldwide. Teams frequently collaborate with counterparts in North America, Europe, and other parts of India to deliver global feature rollouts, integrate cross‑region services, and share engineering best practices. Contributions from the Hyderabad center are integrated into Amazon’s global product ecosystem, so software and services developed or matured there are often deployed at scale to serve millions of customers and sellers. Customer focus and compliance: Engineering work at the Hyderabad center is aligned to meet customer requirements for performance, reliability, privacy, and regulatory compliance. Regional engineering efforts include tailoring services for local market conditions and ensuring that products comply with applicable laws and regulations. As with other Amazon development sites, security, data protection, and operational excellence are core components of the engineering lifecycle. Public-facing presence and recruiting: Amazon advertises Hyderabad roles, office locations, and team descriptions through its official careers website and related recruiting pages. The Hyderabad development center hosts events, hackathons, and technical outreach programs to engage with local technical communities and academic institutions. For role-specific information, team descriptions, and open positions at this location, Amazon publishes details on its careers portal.

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