Sr. Quality Engineering Manager, Amazon Devices, Quality & Lean

ID: 7534

Type: Full-time

Category: Others

Company Name: Amazon.com Services LLC

Location: USA, WA, Bellevue - Bellevue - United States

Salary: 137,300.00 - 185,700.00 USD annually

Job Description

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire Tablets, Fire TV, Amazon Echo and E-reader products. What will you help us create?

The Role:
The Sr. Hardware Quality Engineering Manager (QEM) is responsible for ensuring that our products are designed for quality. As early as the concept phase of the product, the QEM will develop a risk assessment utilizing the NUD process (New, Unique, Different). This risk assessment will be comprehensive of lessons learned on previous products, along with technological, manufacturing and operational risks to the current design.

The successful candidate will establish quality goals and monitor performance, investigate the full suite of failure analysis leading to root cause determination and subsequent closed loop corrective action. Conduct quality lessons learned and institutes remedies to prevent re-occurrence of quality issues and possess a high sense of urgency when managing critical issues. This position also needs to onsite support NPI builds and drive build issues to closure with RCCA/8D. The candidate must be able to influence engineering teams for design improvements, with an emphasis on delivering robust RF & antenna solutions essential to beam forming, beam pointing, and beam steering.

In addition to the work done in the New Product Introduction (NPI) and Early Sustaining phase, the QEM of will drive continuous improvement in all aspects of the job, be able to deal with ambiguity, and influence at all levels of the company. In this role, you will:
• Understand the technology and functionality of consumer electronic products, and be able to assess the risk to a negative customer experience, so that it can be prevented during development.
• Be an expert in advanced quality methods and protocol.
• Guide cross-functional teams in Design for Quality initiatives.
• Utilize your comprehensive knowledge of standards, related disciplines, company strategy and goals, to ensure a positive customer experience.
• Deliver solutions to complex problems through in-depth data analysis and forensics by using methodical approaches, along with experience, innovation and judgment to make decisions that may be based on partial information.
• Understand detailed implications of choices and recommendations; be able to communicate recommended solutions to the product development team, all the way up through the executive level of the company.
• Align cross-functionally, influencing a broad spectrum of stakeholders to deliver on the quality policy.
• Create standards around which others will operate and build consensus.
• Ascertain specific quality related functional milestones during NPI phases.
• Up to 30% of domestic and international travel to onsite factories is required.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Basic Qualifications

- Experience in developing functional specifications, design verification plans and functional test procedures
- Bachelor's degree in Electrical, Mechanical, Industrial or Civil Engineering
- Experience with program and project management in a matrixed organization, including managing details, keeping multiple tasks/projects on track, and influencing others
- 10+ years of working experience in an engineering or quality role.
- 5+ years of practice experience with statistical tools, strong with quality program management.
- Familiar with NPI cycles and Product Development Process for consumer electronics industry.
- Good understanding of electronic assembly processes mostly on consumer electronics.
- Ability to deliver solutions to complex problems through in-depth data analysis and forensics, using methodical approach such as DMAIC
- Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk.
- Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within the factory operations.
- Must be self-motivated/self-directed, is able to manage multiple work streams simultaneously and flawlessly
- Excellent written and oral communication skills in English and Mandarin, desired.
- Able to travel within China and South Asia Countries.

Preferred Qualifications

- Six Sigma Green Belt, or Six Sigma Black Belt Certification
- 2+ years of antenna design related to 3G/4G/5G technologies , Wi-Fi, and Bluetooth products experience
- Master’s Degree in one of the following disciplines: MSME/MSIE/MSEE/MSCE
- Understanding of technology, at the system and commodity level, as well as device software and product usability
- Design experience in different engineering aspects, such as Mechanical & EE Parts, RF / Wireless, ICs, SOCs
- Language proficiency in Mandarin or Vietnamese is beneficial, but not essential
- Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 137,300.00 - 185,700.00 USD annually

Company Information

Company Name: Amazon.com Services LLC

Company Website: https://www.amazon.com

Company Address: 410 Terry Ave N, Seattle, WA 98109, United States

Amazon.com Services LLC is an operating company in the Amazon corporate family that supports and delivers a broad set of technology-enabled retail and marketplace services. As part of the larger Amazon organization, it participates in the operation and management of Amazon’s online retail marketplace, third‑party seller programs, fulfillment and logistics solutions, and related customer-facing services. The company’s activities are oriented around applying software, systems engineering and logistical infrastructure to enable large-scale e-commerce, digital distribution and platform services for consumers and businesses. Overview and scope Amazon.com Services LLC functions as one of the entities through which Amazon delivers commerce and seller-related services. In practice, that includes enabling Amazon’s marketplace for third‑party sellers, operating fulfillment programs (including Fulfillment by Amazon—FBA), and supporting the web and mobile retail experiences that customers use to discover, buy and receive products. The company leverages Amazon’s broader investments in distributed computing, data analytics, inventory systems and automated fulfillment to provide both consumer-facing retail and business-to-business seller services. Core business activities The core activities associated with Amazon.com Services LLC revolve around online retail operations and the technology and logistics that underpin them. Key activities include: operating the Amazon.com consumer marketplace and associated storefronts; managing programs that onboard, list and transact for third‑party sellers; providing fulfillment, warehousing and shipping services for inventory enrolled in Amazon’s logistics networks; powering payments and order processing systems; and supporting customer service operations related to retail transactions. These activities are tightly integrated with Amazon’s global logistics network, delivery services, and software platforms that enable inventory management, pricing, content management and search/recommendation systems. Main products and services While Amazon.com Services LLC is one of several operating companies in the Amazon group, the practical products and services associated with its operations include marketplace hosting for third‑party sellers (seller accounts, tools and dashboards), fulfillment and warehousing services (including FBA), order processing and returns management, customer service support for retail transactions, and technology platforms that expose APIs and seller tools for listing, pricing and inventory control. These services enable merchants to sell through Amazon’s digital storefronts and to use Amazon’s fulfillment infrastructure for storage, packing and shipping. Relationship to broader Amazon offerings The operational scope of Amazon.com Services LLC overlaps and integrates with other Amazon businesses and technology platforms. For example, Amazon Web Services (AWS) provides the cloud infrastructure and many platform services that power Amazon’s retail site and seller services, while Amazon’s consumer-facing subscription services such as Amazon Prime (which bundles fast shipping, streaming and other benefits) influence demand and fulfillment priorities. Additionally, Amazon’s devices (Kindle, Echo/Alexa, Fire TV) and digital content offerings (Prime Video, Amazon Music, Audible) form adjacent product lines that operate within the same corporate ecosystem, increasing cross‑channel customer engagement with the retail marketplace. Technology and innovation focus Amazon.com Services LLC operates in an environment driven by software, systems engineering and logistics innovation. Amazon’s public communications emphasize technology investments in automation, robotics, machine learning, search and recommendation algorithms, and large-scale distributed systems to improve selection, convenience and price. The company’s approach to improving customer experience and seller services is built on continuous iteration in software, data science and operational research, as well as deployment of warehouse automation and transportation optimization technologies. Customers and users End customers are the millions of consumers who shop on Amazon’s retail websites and use related mobile apps. Another primary customer segment is the millions of third‑party sellers and professional merchants who use Amazon’s marketplace and seller services to reach consumers globally. Businesses and developers that integrate with Amazon’s seller APIs, fulfillment services, and advertising platforms also rely on the services and systems that Amazon.com Services LLC helps deliver. Official mission and corporate context Amazon’s public materials state a mission and guiding principle focused on customer centricity—commonly expressed by the company as striving “to be Earth’s most customer‑centric company.” That mission underpins the retail and marketplace operations and is reflected in investments in selection, convenience and low prices. Amazon operates across multiple industries including e-commerce, cloud computing, digital streaming, consumer electronics and logistics; Amazon.com Services LLC is a part of that broader corporate structure and concentrates on the commerce and seller-facing components of the business. Regulatory and corporate form Amazon.com Services LLC is a limited liability company within the Amazon corporate structure; like other operating subsidiaries, it is used to carry out specific aspects of Amazon’s commercial activities. Public filings and corporate disclosures identify multiple Amazon subsidiaries that collectively operate global retail, subscription, cloud and device businesses. Amazon’s public investor relations and corporate governance materials describe Amazon as a technology company with e-commerce and cloud computing core competencies, and Amazon.com Services LLC functions within that legal and operational framework. Summary In summary, Amazon.com Services LLC is a technology-enabled operating company in the Amazon family that provides and supports the marketplace, seller services, fulfillment and related retail operations that allow consumers to buy products and third‑party sellers to reach customers through Amazon’s digital storefronts. Its work is characterized by large-scale software systems, fulfillment and logistics networks, and continual investment in automation and data-driven tools to improve customer and seller experiences. The company’s activities align with Amazon’s stated customer-centric mission and the broader corporate focus on leveraging technology to scale commerce and distribution globally.

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