Associate LER Specialist, Law Enforcement Response Team

ID: 7586

Type: Full-time

Category: Others

Company Name: Amazon EU SARL (FR) - D69

Location: LUX, Luxembourg

Education Level: Associate

Job Description

Are you energized by challenges that make others step back? Do you stay cool under pressure while managing competing priorities? Then come join Amazon's Law Enforcement Response (LER) team as a Specialist, where you'll play a vital role in bridging the gap between law enforcement agencies and Amazon's commitment to security and customer privacy. In this full-time, in-office position, you'll manage and respond to global law enforcement requests, primarily from European and U.S. agencies, while expertly balancing urgent priorities and assessing operational and business risks.

The role combines analytical thinking with strategic decision-making as you process sensitive information through subpoenas and search warrants. Success in this position requires having an eagle eye for detail while keeping the bigger picture, finding satisfaction in untangling the seemingly impossible, navigating ambiguous territory with confidence and precision, and rock-solid communication abilities. You'll collaborate and interact with many different Amazon’s business teams and engage with international law enforcement agencies, making cultural awareness and diplomatic communication essential. The ideal candidate brings a balanced approach to managing multiple priorities, demonstrates sound judgment in complex situations, and maintains exceptional attention to detail while upholding the highest standards of customer data privacy and security compliance.

Key job responsibilities
• Evaluate and process law enforcement requests with meticulous attention to detail, ensuring compliance with legal requirements and Amazon's policies requiring strategic thinking and swift, accurate judgment during and outside of business hours..
• Expertly utilize multiple internal tools and systems to compile, analyze, and deliver accurate information while maintaining adherence to strict confidentiality standards.
• Help drive continuous improvement by identifying patterns, trends, and opportunities to enhance operational efficiency in request processing. You will also contribute to policy development and process refinement, focusing on scalability and operational excellence.
• Communicate effectively and professionally with law enforcement personnel, Amazon employees, and other stakeholders, always maintaining the highest standards of discretion.
• This role involves exposure to sensitive and potentially disturbing content, including graphic images, videos, audio recordings, and offensive or derogatory language.
• Specialists rotate on-call duties every 3-4 weeks, responding to emergency law enforcement requests during weekdays (7:00 AM - 16:00 PM CET) and for shared EU/US holidays (Christmas & New Year)

Basic Qualifications

- Speak, write, and read fluently in German
- Knowledge of the ethical considerations surrounding AI in the legal context, such as confidentiality, accuracy, and bias prevention
- Bachelor's degree or equivalent
- Knowledge of the ethical considerations surrounding AI in the legal context, such as confidentiality, accuracy, and bias prevention
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Experience managing and coordinating multiple projects simultaneously
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Knowledge of criminal justice processes, including understanding of legal documents (subpoenas, search warrants, court orders) and law enforcement request procedures.
- Proven capacity to manage numerous complex and time-critical law enforcement requests simultaneously.

Preferred Qualifications

- Speak, write, and read fluently in English
- Speak, write, and read fluently in one additional European language
- 1+ years of legal experience
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience building and growing relationships with internal and external partners
- Prior experience engaging with law enforcement personnel, and/or experience in law enforcement

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon EU SARL (FR) - D69

Company Website: https://www.aboutamazon.eu

Company Address: 5 Rue Plaetis, L-2338 Luxembourg, Grand Duchy of Luxembourg

Amazon EU S.à r.l. is the principal European corporate entity within the Amazon group that supports and conducts Amazon’s retail, marketplace and related digital and logistics operations across multiple countries in the European Union. Incorporated in Luxembourg, Amazon EU S.à r.l. functions as a regional operating company for Amazon’s consumer-facing businesses in Europe and is one of several legal entities through which Amazon provides sales, marketplace facilitation, fulfillment, and digital services to customers, sellers, developers and business partners in the region. As described in Amazon’s official corporate materials, the broader Amazon organization builds and operates large-scale e-commerce platforms, digital content services, subscription programs, logistics networks and technology products; Amazon EU S.à r.l. is the European-registered entity that participates in delivering many of those services to customers in EU markets. Core business activities - Retail and marketplace operations: Amazon EU S.à r.l. is involved in enabling online retail across European marketplaces. This includes operating Amazon’s consumer retail websites and acting as either the merchant of record for products sold directly by Amazon or as the contractual platform provider for third-party sellers who list and sell goods through Amazon’s marketplace. The entity supports product listings, pricing, payments and customer service functions associated with these retail transactions. - Fulfillment and logistics support: Amazon’s European operations rely on a network of fulfillment centers, sortation centers and delivery infrastructure. Amazon EU S.à r.l. participates in the management and contracting for warehousing, fulfillment-by-Amazon (FBA) services, inventory handling, returns processing and last-mile shipping arrangements used to move goods to consumers across Europe. - Digital content and subscription services: Through the Amazon group, services offered in Europe include digital content distribution (including Kindle e-books and apps), Prime Video streaming, Amazon Music and Prime subscription benefits (such as fast shipping and bundled digital services). Amazon EU S.à r.l. supports the commercial and customer-facing aspects of these services within applicable European jurisdictions where Amazon operates. - Devices and consumer electronics: Amazon markets and sells consumer electronics and smart devices in Europe, such as Echo smart speakers (Alexa-enabled), Fire TV streaming devices, Kindle e-readers and other branded consumer hardware. These products are sold through Amazon’s online storefronts and supported by European sales, warranty and distribution operations. - Advertising and seller services: Amazon’s advertising platform (Amazon Ads) and business services directed at merchants—such as seller tools, analytics, promotional programs and logistics integrations—are part of the services enabled in Europe. Amazon EU S.à r.l. participates in offering and administering these commercial services for advertisers and marketplace sellers operating in European markets. Main products and services - E-commerce marketplaces and online storefronts: Amazon’s consumer-facing websites and mobile applications providing access to millions of products across categories including books, electronics, home goods, apparel, groceries and more. - Fulfillment and logistics solutions: Fulfillment by Amazon (FBA), warehousing, multi-channel fulfillment and returns management services designed for sellers and for Amazon’s own retail inventory. - Subscription and digital content: Amazon Prime membership (including expedited shipping, Prime Video, Prime Music, Prime Reading and other bundled benefits), Kindle store and digital media distribution. - Consumer hardware: Amazon-branded devices such as Echo (with Alexa voice services), Kindle e-readers, Fire tablets and Fire TV devices sold and supported in European markets. - Advertising and seller support: Amazon’s ad products for brands and sellers, plus merchant support services—seller accounts, listing tools, payment processing and business analytics. Legal and organizational role Amazon EU S.à r.l. is one of the legal entities Amazon uses to structure its European operations. As a Luxembourg-registered company, it often serves as the contractual counterparty for commercial relationships, invoicing and tax reporting for Amazon’s consumer and seller transactions within certain European jurisdictions. It operates alongside other Amazon entities that together deliver specific services—such as Amazon Web Services (AWS) for cloud computing infrastructure and other Amazon subsidiaries that may be responsible for country-specific retail operations or fulfillment facilities. Amazon’s broader corporate governance, international structure and regional subsidiaries are outlined in the company’s public filings and corporate information published on Amazon’s official websites and regulatory disclosures. Technology and innovation Amazon EU S.à r.l. is part of Amazon’s global technology-driven business model. Amazon’s public materials describe the company as investing heavily in software, automation and cloud infrastructure to develop e-commerce platforms, logistics optimization, machine learning-driven personalization and voice-enabled services (Alexa). In Europe, these technological capabilities are applied to improve customer shopping experiences, power merchant tools and scale logistics and fulfillment operations that support cross-border commerce. Market presence and scale Amazon is a major e-commerce and technology provider in Europe, operating local-language storefronts and customer services across multiple European countries. Amazon EU S.à r.l., by virtue of its Luxembourg registration and role within the group, plays a central part in facilitating Amazon’s commercial presence in the EU. The company’s activities affect a broad range of stakeholders including consumers, small and large sellers using the Amazon marketplace, content creators distributing media through Amazon’s platforms, and advertisers buying digital ad placements. Official positioning According to Amazon’s publicly available corporate information, the Amazon organization defines its business around customer-focused e-commerce, digital content, devices and cloud services; Amazon’s stated mission and public-facing descriptions emphasize customer-centricity, technological innovation and large-scale logistics and platform services. Amazon EU S.à r.l., as an Amazon group company registered in Luxembourg, executes and supports those offerings within the European regulatory and commercial environment.

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