Sr. Quality Engineering Mgr, Quality Engineering Manager

ID: 7598

Type: Full-time

Category: Others

Company Name: Amazon Innovation Center (Shenzhen) Company Limited

Location: CHN, Shanghai; CHN, Suzhou; CHN, Shenzhen - Shenzhen - China

Visit company vacancy

Job Description

The Sr. Quality Engineering Manager (QEM) is responsible for ensuring that our products are designed for quality and continue to meet our customers’ high expectations during the life of the product. They will focus on product quality deliverables during our product launch and sustaining. The successful candidate will establish quality goals and monitor performance, investigate with the full suite of failure analysis tools, influencing root cause and subsequent closed loop corrective action. Leads quality lesson’s learned and institutes remedies to prevent re-occurrence of quality issues and possess a high sense of urgency when managing critical issues. Their responsibility will require knowledge across a broad scope of quality, from factory process controls to customer service complaint handling.

Key job responsibilities
Sr. Quality Engineering Manager will be responsible for identifying risks and working with the appropriate product development and sustaining engineering functions to ensure the critical and high risk items are resolved prior to shipping a product and moreover don’t make it into next generation product. In addition to the work done in the New Product Introduction (NPI) & Sustaining phases, the Sr. QEM will drive continuous improvement in all aspects of the job, be able to deal with ambiguity, and influence at all levels of the company.

A day in the life
- Manage quality program deliverables end-to-end, host milestone review meetings, and ensure cross-functional alignment throughout NPI and Sustaining phases
- Communicate quality status, risks, and recommendations clearly to leadership, driving timely decisions to protect customer experience
- Influence cross-functional partners—including design, manufacturing, and supply chain—to prioritize and resolve quality issues that impact customers
- Train and manage supplier quality teams; build supplier capability to meet Amazon's quality standards
- Analyze field and factory data using AI-powered tools (e.g., anomaly detection, predictive quality monitoring) alongside JMP or Minitab to accelerate root cause identification
- Leverage AI assistants for report generation, data summarization, and trend analysis to improve team efficiency
- Drive closed-loop corrective actions and quality lesson-learned sessions to prevent issue recurrence
- Guide cross-functional teams in Design for Quality and advanced quality methodologies (FMEA, DOE, DMAIC)
- Up to 80% domestic and international travel required

About the team
The Quality Engineering & Management (QEM) team ensures excellence across Amazon's device lineup and services. They oversee quality for Echo devices, Fire TV products, Fire Tablets, and Kindle e-readers, alongside core services like Alexa Voice Service, Amazon Music, and Prime Video. The team work with cross functional teams based in manufacturing suppliers and engineers who conduct comprehensive testing, including SMT, FATP, hardware/software validation, performance evaluation, and user experience assessment. The QEM team maintains Amazon's high standards throughout the product lifecycle, ensuring optimal customer experience across all devices and services.

Basic Qualifications

- Bachelor's degree or above in engineering or equivalent
- 6+ years of quality assurance engineering experience
- 5+ years of practice experience with statistical tools; strong quality program management background
- Familiar with NPI cycles and Product Development Process for consumer electronics industry
- Good understanding of electronic assembly processes in consumer electronics
- Ability to deliver solutions to complex problems through in-depth data analysis and forensics using methodical approaches such as DMAIC
- - Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as FMEA, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, GR&R, and Cpk
- Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within factory operations
- Familiarity with AI-assisted tools for quality applications, including practical use of LLM tools such as Anthropic Claude, ChatGPT, or Microsoft Copilot for data summarization, report generation, and problem-solving; experience in prompt optimization and AI skill training to improve team productivity; basic understanding of how AI concepts such as anomaly detection and predictive analytics apply to quality monitoring
- Excellent program management skills; ability to work with and influence others
- - Excellent written and oral communication skills in English and Mandarin
- - Able to travel within China, South Asia countries, and the United States

Preferred Qualifications

- Master's degree in electrical engineering, computer engineering, or equivalent
- Experience working with interdisciplinary teams to execute product design from concept to production
- Six Sigma Green/Black belt, ASQ CQE/M/A certifications are highly desired.
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Innovation Center (Shenzhen) Company Limited

Company Website: https://www.amazon.com

Company Address: CHN, Shenzhen

Amazon Innovation Center (Shenzhen) Company Limited is the Shenzhen-registered legal entity associated with Amazon’s local innovation and technology activities in the Guangdong-Hong Kong-Macao Greater Bay Area. The company name indicates a corporate purpose focused on innovation and technology support in Shenzhen, one of China’s major technology hubs. As a corporate unit carrying the “Amazon” brand name and the designation “Innovation Center,” the entity is intended to operate within Amazon’s global framework of research, development, engineering and business-enablement activities that support Amazon’s wider commerce, cloud, devices and services operations. Publicly available corporate registries and Amazon’s global communications establish that Amazon maintains a presence in Greater China and operates offices, development teams, and collaboration programs in the region; the Shenzhen innovation center functions as the local legal vehicle that aligns those activities with China’s regulatory and business environment. Company overview: Amazon Innovation Center (Shenzhen) Company Limited is organized as a limited company under Chinese corporate law, created to provide Amazon with a locally registered platform for innovation-related work in Shenzhen. The use of the term “Innovation Center” in the legal name signals the company’s focus on activities that support product, technology and business innovation rather than retail storefront operations alone. As with other Amazon innovation centers globally, the Shenzhen unit serves to coordinate technical projects, partnerships with local academic and industrial institutions, and regionally specific product development and testing that benefit Amazon’s global product and service portfolio. Core business activities: The Shenzhen entity’s core activities are centered on enabling and executing technology development, engineering, testing, and pilot projects that feed into Amazon’s broader product and service lines. Typical activities for Amazon innovation centers and similarly named subsidiaries include software development, mobile and cloud application engineering, device and hardware prototyping and testing, user experience research, developer support programs, and collaborative initiatives with local startups, suppliers, and universities. The legal structure in Shenzhen allows Amazon to carry out locally governed activities such as recruiting technical staff, establishing partnerships with Shenzhen-based manufacturers and hardware ecosystems, conducting product testing and certification, and supporting Amazon’s operational and technical requirements within China. Main products or services: While corporate filings and public materials do not always list a detailed catalogue of products tied explicitly to a localized innovation-center legal entity, the services and outputs typically associated with an Amazon innovation center include: engineering and software development services for cloud and e-commerce platforms; prototype design and hardware engineering support for consumer devices; quality assurance, testing and certification services for devices and applications; technical program management and project delivery for localized feature development; and research, pilot programs and proofs-of-concept that address region-specific market needs. In addition to engineering outputs, such centers often host developer outreach, training programs, and collaborative initiatives that help drive ecosystem engagement with Amazon’s services (for example, integration efforts with Amazon Web Services, Alexa, or device partners). These activities are aligned with Amazon’s approach of operating distributed technical teams and partner programs in key technology clusters worldwide. Relationship to Amazon’s broader operations: The Shenzhen innovation center operates within Amazon’s global network of engineering and research teams and is used to harness local talent, partner with local industry ecosystems, and accelerate regional innovation cycles. Amazon’s international subsidiaries and innovation centers are structured to complement headquarters functions by localizing work streams (particularly hardware prototyping, supplier engagement and testing) that benefit from close proximity to Shenzhen’s electronics manufacturing base and tech supply chain. Therefore, the Shenzhen legal entity supports both locally focused projects and contributions to global initiatives managed by Amazon’s larger product and engineering organizations. Public and regulatory status: As a locally registered company, Amazon Innovation Center (Shenzhen) Company Limited is subject to Chinese corporate registration and regulatory oversight. Its legal formation and operating license enable Amazon to employ staff in Shenzhen, enter into contracts with local vendors, and perform activities within the scope permitted by its official registration. Public corporate directories and business registries commonly list company status, registered capital, legal representatives and business scope; those records provide verification of the entity’s existence and its registration as an Amazon-affiliated organization in Shenzhen. Limitations and note on sources: The description above focuses on the verifiable role implied by the company’s legal name and on the standard functions of similarly named Amazon innovation centers and local subsidiaries. Specific product lists, detailed project descriptions, or an explicit mission statement for the Shenzhen legal entity may not be published separately from Amazon’s broader corporate disclosures. For precise, up-to-date operational details (for example, the current projects, staff size, or the specific business scope language on the company’s registration), consult the relevant Chinese business registry filings, Amazon’s corporate sites and press releases, or official Amazon China communications which provide primary documentation about local entities and initiatives.

Visit company vacancy