Systems Engineer/DevOps Eng, ESC Managed Operations

ID: 7635

Type: Full-time

Category: Others

Company Name: Amazon Spain Services, S.L.U.

Location: ESP, M, Madrid - Madrid - Spain

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Job Description

AWS has successfully launched the European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building, operating and evolving operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Your responsibilities will encompass overseeing the ongoing operations and expansion of the ESC, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring continuous improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours.

The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in operating and scaling a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

Utility Computing (UC)
European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

Eligibility requirement

* Fluency in written and spoken English is required.
* Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* Employees will participate in an On-Call rota.

A day in the life
Embark on a week filled with meaningful contributions to the operation and improvement of significant software systems. You dedicate a substantial portion of your time to carefully review the operational health of services within your team's responsibility. In the process, you diligently identify anomalies and craft actionable bug reports, aspiring to enhance the overall efficiency and performance of your systems.

In addition to these responsibilities, you offer constructive feedback on change management documents and work earnestly to address your team's operational backlog. Through a collaborative effort, you strive to navigate challenges and ensure the seamless functionality of your systems. Additionally, you engage in the development and testing of scripts, hoping to provide practical solutions to enhance your workflows.

Beyond the technical aspects, you assume a role as an educator, sharing insights on the complexities of the European Sovereign Cloud with service teams. It's a humbling experience for you to contribute to the collective knowledge of the team, fostering a culture of mutual understanding.

This week encapsulates your commitment to continuous learning and improvement, acknowledging that every effort, no matter how small, contributes to the collective success of your team and the reliability of your software systems.

In addition to these responsibilities, your position involves 24x7 on-call responsibility. You work as a team to root-cause issues and ensure your systems remain resilient and fault-tolerant, underscoring your commitment to maintaining operational excellence.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- Experience in Linux OS and network troubleshooting, or experience in networking administration and troubleshooting
- Experience in Python, Perl, or another scripting language
- Experience in Systems engineering, site reliability engineering, building and operating systems at scale
- This role requires you to be a national of an EU member state
- Able to lead the creation, revision, and/or improvement of standard operational procedures (SOPs) and driving operational best practices

Preferred Qualifications

- Experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar).
- Experience actively mentoring junior engineers and working cross-organizationally and leading strategic team efforts requiring work from multiple team members
- Experience operating 24x7 high-availability, distributed software applications and performance tuning software applications and optimizing fleet utilization
- Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
- Experience with CI/CD pipelines, DevOps practices, and Generative AI technologies, including automated deployment, configuration management, continuous integration workflows, prompt engineering, model deployment, and AI-powered automation tools

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Spain Services, S.L.U.

Company Website: https://www.amazon.es

Company Address: ESP, M, Madrid

Amazon Spain Services, S.L.U. is a Spain‑based legal entity within the global Amazon group that operates to support and enable Amazon’s commercial, operational and customer-facing activities in the Spanish market. As a locally incorporated company, it functions as an operational and administrative arm that helps deliver Amazon’s core e-commerce capabilities to Spanish consumers, third‑party sellers and business partners. Its activities are focused on enabling online retail, facilitating marketplace interactions, coordinating logistics and fulfillment functions in collaboration with other Amazon entities, and delivering customer service and seller support tailored to Spain. The company’s role is primarily commercial and operational rather than as a standalone consumer brand: it acts within Amazon’s broader European and global corporate structure to implement Amazon’s products and services for customers, sellers and partners in Spain. Core business activities carried out by Amazon Spain Services, S.L.U. typically include managing and operating Amazon’s online retail storefront for Spain, supporting and administering the Amazon Marketplace that connects independent third‑party sellers with Spanish customers, providing business and operational support for logistics and fulfillment efforts, and delivering customer service and post‑sales support in local languages. In practice, these responsibilities can encompass product listings and catalog management for Amazon.es, integration and onboarding services for marketplace sellers, administration of seller programs and tools, localized marketing and promotions, operation of customer service channels (including phone, chat and email support), and coordination with fulfillment centers to support order processing, returns and delivery tracking for Spanish customers. The company’s main products and services are therefore best understood as Amazon’s consumer and business offerings localized for Spain: (1) the Amazon.es online retail platform that offers millions of consumer goods across categories including electronics, books, household items, fashion, and groceries; (2) the Amazon Marketplace, a platform service that enables independent sellers to list and sell products to Spanish customers, along with related seller‑facing tools such as order management, inventory tools, advertising services, and analytics; (3) logistics and fulfillment support tied to Amazon’s network of fulfillment centers and delivery partners, which facilitate warehousing, pick‑and‑pack, shipping and returns operations; (4) customer service and post‑purchase support tailored for Spanish customers, including help with orders, refunds, and account issues; and (5) localized versions of broader Amazon services such as Prime membership benefits in Spain (fast and free delivery options, Prime Video access where applicable, and other Prime promotions) and advertising solutions for merchants seeking to reach Spanish shoppers. Although Amazon Spain Services, S.L.U. primarily supports e-commerce activity, its operations intersect with wider Amazon technologies and programs. These interactions commonly involve marketplace platform technology, data and analytics systems that power search and recommendations, payments facilitation, anti‑fraud and trust & safety services, and integrations with logistics and delivery technologies. The company therefore participates in delivering a combination of offline operational services and online technology‑enabled services to ensure a cohesive, end‑to‑end shopping experience for consumers and an effective selling environment for businesses in Spain. From a stakeholder perspective, Amazon Spain Services, S.L.U. serves several groups: consumers who purchase goods through Amazon.es, independent sellers and brands that use the Amazon Marketplace to access Spanish customers, logistics and delivery partners that collaborate to fulfill orders, and internal Amazon business units that rely on the Spanish entity to implement localized programs, regulatory compliance, and commercial strategies. Its activities also interact with public authorities and regulatory frameworks in Spain, where the company must comply with local laws governing commerce, taxation, consumer protection, data protection and employment. In practical terms, Amazon Spain Services, S.L.U. contributes to the Amazon value chain by localizing Amazon’s global propositions and ensuring they operate effectively in Spain’s market context. That includes adapting product assortments and promotions to local preferences, providing customer service in Spanish and other local languages, administering seller programs that comply with Spanish rules, and coordinating with fulfillment networks to meet delivery expectations. The company typically works alongside other Amazon group entities (for example, European regional headquarters, fulfillment and logistics subsidiaries, and technology teams) to deliver the integrated services that consumers and sellers expect from Amazon. Amazon Spain Services, S.L.U.’s presence in Spain is indicative of Amazon’s strategy to maintain local legal entities in core markets to handle commercial operations, regulatory compliance and customer engagement at a country level while leveraging global technology, logistics and brand infrastructure. As part of Amazon’s overall operations in Europe, the Spanish entity helps sustain a large, multi‑category online marketplace and supports the operational back‑end required to serve millions of customers and thousands of businesses across Spain.

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