Sr. Amazon Q Strategist, Amazon Quick Customer Success Team, AWS

ID: 7801

Type: Full-time

Category: Others

Company Name: Amazon Web Services Japan GK

Location: JPN, Tokyo

Visit company vacancy

Job Description

AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Quick Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.

Amazon Quick Strategists are dynamic professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Quick. These visionaries excel at crafting strategic roadmaps that expand Amazon Quick's footprint across the enterprise, driving innovation and efficiency. With a strong executive presence, they skillfully navigate interactions with internal leadership (VPs, Directors) and diverse stakeholders, while rapidly building trust with Account Teams and customers at all levels, from Enterprise Architects to C-Suite executives. As technology specialists with keen business acumen, they possess the unique ability to identify high-impact use cases, quantify value, and drive measurable ROI, positioning them as indispensable partners in their customer' digital transformation journeys.

Strategists orchestrate contractual agreements, align customer expectations, and ensure flawless delivery of solutions. This hybrid role combines AWS expertise, hands-on building skills, and cross-industry business acumen. Ideal candidates are customer-obsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes, while maintaining a strong commitment to continuous learning and growth.

Key job responsibilities
- Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization
- Orchestrate high-level discussions on complex, industry-specific business and technical concepts, fostering alignment among C-suite executives, line managers, and technologists.
- Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover high-impact business value opportunities
- Support delivery teams with hands-on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed
- Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations
- Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement
- Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- 7+ years of cloud architecture and solution implementation experience
- 4+ years of external or internal customer facing, complex and large scale project management experience
- 3+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience

Preferred Qualifications

- Experience developing, deploying and managing AI products at scale
- 7+ years of highly scalable systems experience
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience with business development work including complex agreements w/ integrators and ISVs
- Experience with international sales and delivery work with global F500 enterprise customers and partners

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company Information

Company Name: Amazon Web Services Japan GK

Company Website: https://aws.amazon.com/jp/

Company Address: JPN, Tokyo

Amazon Web Services Japan GK (commonly referred to as AWS Japan) is the Japanese subsidiary of Amazon Web Services, Inc., established to deliver AWS cloud services, technical support, professional services, and local partnership programs to customers operating in Japan. As the local arm of AWS, it markets, localizes, and supports the broad suite of AWS cloud computing services for enterprises, startups, public sector organizations, and developers across Japan. AWS Japan acts both as a commercial and customer-facing organization that supports adoption of cloud infrastructure and platform services, offers regional account management and technical engagement, and coordinates with the global AWS organization on infrastructure, compliance, and product availability. Core business activities - Provisioning and operation of cloud infrastructure and platform services: AWS Japan makes available the same core infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and higher-level managed services offered by AWS globally, enabling customers to run compute, storage, database, networking, analytics, machine learning, security, and developer tool workloads on demand. Japan-based customers can take advantage of AWS’s Japan Regions (for example, the Asia Pacific (Tokyo) Region and the Asia Pacific (Osaka) Region) to host workloads with local data residency and low-latency access. - Sales, customer support, and account services: The subsidiary provides local account management, pre-sales and post-sales technical support, and professional services engagement for migration, architecture design, optimization, and operational readiness. This includes assistance with onboarding, migration planning, cost management, and adoption of AWS best practices. - Local regulatory, compliance, and security support: AWS Japan supports customers with region-specific compliance certifications, guidance on data protection and residency requirements, and coordination for independent audit and certification activities relevant to Japanese regulatory frameworks. It also helps customers implement the AWS Shared Responsibility Model for security and compliance. - Partner ecosystem and channel enablement: AWS Japan administers and grows the AWS Partner Network (APN) in Japan, certifying and enabling local system integrators, managed service providers, independent software vendors (ISVs), and consulting partners. The subsidiary supports partner-led delivery models, marketplace listings, and joint go-to-market initiatives for Japanese customers. - Training, certification, and community programs: To build local cloud skills, AWS Japan offers localized training, certification programs, workshops, and programs for startups and academic institutions. These programs include official AWS training curricula, certification exams in Japan, and initiatives to support innovation and cloud-native skill development in the local market. Main products and services (representative categories and examples) - Compute: Amazon EC2 (virtual servers), Auto Scaling, Amazon Elastic Container Service (ECS), Amazon Elastic Kubernetes Service (EKS), AWS Fargate (serverless containers), and AWS Lambda (serverless functions). - Storage and content delivery: Amazon S3 (object storage), Amazon EBS (block storage), Amazon EFS (file storage), Amazon Glacier/Archive (long-term archival), and Amazon CloudFront (content delivery network). - Databases and data stores: Amazon RDS (managed relational databases), Amazon Aurora (MySQL- and PostgreSQL-compatible relational database), Amazon DynamoDB (managed NoSQL), Amazon ElastiCache (in-memory caching), Amazon Neptune (graph database), and Amazon Redshift (data warehousing). - Networking and hybrid connectivity: Amazon VPC (virtual private cloud), AWS Direct Connect (dedicated network links), Elastic Load Balancing, and services to enable hybrid and on-premises integration such as AWS Outposts and AWS Storage Gateway. - Analytics and big data: Amazon EMR (managed Hadoop/Spark), Amazon Kinesis (real-time streaming), Amazon Athena (interactive query), and Amazon Redshift for analytics workloads. - Machine learning and AI: Amazon SageMaker (build, train, and deploy ML models), and managed AI services such as Amazon Rekognition (image/video analysis), Amazon Comprehend (NLP), Amazon Translate, Amazon Lex, and Amazon Polly. - Security, identity, and compliance: AWS Identity and Access Management (IAM), AWS Key Management Service (KMS), AWS Shield, AWS WAF, Amazon GuardDuty, AWS Config, and a portfolio of compliance and governance tools. - Developer and application services: AWS CodeCommit, CodeBuild, CodeDeploy, CodePipeline (CI/CD), Amazon API Gateway, AWS Step Functions, and application integration services such as Amazon SNS and SQS. - Migration and modernization: AWS Migration Hub, AWS Database Migration Service (DMS), and professional services for rehosting, replatforming, and refactoring applications. - Marketplace and commercial services: AWS Marketplace for third-party software, AWS Support plans (Basic, Developer, Business, and Enterprise) and consulting engagements delivered by AWS Professional Services and APN partners. How AWS Japan positions its services AWS Japan positions itself as a provider of scalable, pay-as-you-go cloud infrastructure and managed services that enable organizations to reduce the operational burden of running IT, accelerate product development, and scale quickly. It emphasizes technical enablement through localized training, partner-led engagements, and support plans tailored to the needs of Japanese enterprises and public sector customers. AWS Japan also highlights regional features such as local Regions and Availability Zones to help customers achieve lower latency and meet data residency requirements. Customer segments and use cases AWS Japan serves a wide range of customers including multinational corporations with Japanese operations, domestic enterprises, startups, public sector organizations, and developers. Common use cases include cloud-native application development, large-scale data analytics and business intelligence, websites and mobile backends, disaster recovery and backup, IoT deployments, and machine learning-powered applications. Accessibility and official channels AWS Japan communicates product announcements, service availability in Japan Regions, documentation, pricing, and localized support through the official AWS Japan website and localized developer and partner portals. The subsidiary coordinates with AWS’s global operations to ensure feature parity, regional compliance, and local engagement for customers in Japan.

Visit company vacancy