Sr Program Manager, Learning Design & Development

ID: 7830

Type: Full-time

Category: Others

Company Name: Amazon.com Services LLC

Location: USA, TN, Nashville; USA, WA, Seattle; USA, VA, Arlington; USA, NY, New York

Salary: 127,200.00 - 185,000.00 USD annually

Job Description

We are seeking a Senior Program Manager to lead the AI-driven transformation of how the Learning Design and Development (LDD) team creates, manages, and delivers learning content. This role exists to fundamentally rethink how learning is built — using AI to generate content, enforce quality standards, close learning gaps against role profiles, and compress design timelines from months to days.

You will take ownership of foundational work already underway — a modular content ecosystem, AI-enabled workflows, and capability-based learning standards — and accelerate it from prototype to production-ready, AI-native operations. This role is one of two enabling functions that span all three LDD organizational pillars (Learning Design & Journey Architecture, Content Operations & Quality, and Learning Innovation) — you own the AI-powered infrastructure and systems that make them work as one integrated engine.

Your work directly enables GOLD’s unified architecture — building the infrastructure and content engine layers that cross-functional teams depend on to deliver learning at scale. This is a transformation leadership role: you will challenge the status quo, model what AI-first work looks like, and pull LDD and GOLD into the future of learning design.

Key job responsibilities
- Reimagine how learning content is built — by applying AI to fundamentally compress design and production cycles — replacing manual, sequential processes with AI-native workflows that produce, review, quality-check, and iterate on content in days, not months.
- Own the requirements and strategic direction for LDD’s centralized AI-accessible content repository — including metadata standards, taxonomy frameworks, version control, and governance tooling — partnering with enterprise product teams and technical partners to translate those requirements into a production-ready build designed for AI-first content creation, retrieval, and assembly.
- Design and deploy AI systems that enforce quality at scale — building automated governance, verification loops, and quality gates that ensure content meets standards without relying on manual review, and that proactively identify learning gaps against role profiles and capability requirements.
- Lead AI adoption and capability-building across the LDD team — by modeling AI-first behaviors daily, coaching designers to build their own production-ready AI workflows, and creating the playbooks, templates, and systems that make AI-enabled work the default across all three organizational pillars.
- Drive cross-platform integration strategy across enterprise learning systems – (LMS, talent ecosystems, content management platforms), translating LDD’s AI-enabled content architecture into scalable technical requirements and coordinating execution with enterprise technology partners.
- Operate with radical speed and a bias for action — measuring progress in days and weeks, not months. Thrive in ambiguity, build while learning, deliver working outputs iteratively, and ground infrastructure decisions in real user needs by validating assumptions with designers, program teams, and learners before scaling.
- Challenge existing processes and question whether they should exist — bringing fresh perspective to legacy workflows, proposing AI-native alternatives that eliminate categories of manual work, and helping the team see what’s possible when AI is the starting point for content creation, governance, and delivery.

Basic Qualifications

- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience developing, deploying and managing AI products at scale
- Experience using content management systems and content tools
- Experience delivering results for large, cross-functional initiatives/projects
- Knowledge of concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making

Preferred Qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Experience delivering results for large, cross-functional initiatives/projects, or experience in creating process improvements with automation and analysis
- Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs
- Experience in learning design, learning science, instructional design, educational psychology, or a similar field
- Deep, demonstrated AI proficiency: you build production-ready AI workflows — not just use AI tools. You have designed automated processes, created reusable AI systems for team-wide adoption, integrated AI into operational workflows, and measurably changed how work gets done through AI enablement.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

Company Information

Company Name: Amazon.com Services LLC

Company Website: https://www.amazon.com

Company Address: 410 Terry Ave N, Seattle, WA 98109, United States

Amazon.com Services LLC is an operating company in the Amazon corporate family that supports and delivers a broad set of technology-enabled retail and marketplace services. As part of the larger Amazon organization, it participates in the operation and management of Amazon’s online retail marketplace, third‑party seller programs, fulfillment and logistics solutions, and related customer-facing services. The company’s activities are oriented around applying software, systems engineering and logistical infrastructure to enable large-scale e-commerce, digital distribution and platform services for consumers and businesses. Overview and scope Amazon.com Services LLC functions as one of the entities through which Amazon delivers commerce and seller-related services. In practice, that includes enabling Amazon’s marketplace for third‑party sellers, operating fulfillment programs (including Fulfillment by Amazon—FBA), and supporting the web and mobile retail experiences that customers use to discover, buy and receive products. The company leverages Amazon’s broader investments in distributed computing, data analytics, inventory systems and automated fulfillment to provide both consumer-facing retail and business-to-business seller services. Core business activities The core activities associated with Amazon.com Services LLC revolve around online retail operations and the technology and logistics that underpin them. Key activities include: operating the Amazon.com consumer marketplace and associated storefronts; managing programs that onboard, list and transact for third‑party sellers; providing fulfillment, warehousing and shipping services for inventory enrolled in Amazon’s logistics networks; powering payments and order processing systems; and supporting customer service operations related to retail transactions. These activities are tightly integrated with Amazon’s global logistics network, delivery services, and software platforms that enable inventory management, pricing, content management and search/recommendation systems. Main products and services While Amazon.com Services LLC is one of several operating companies in the Amazon group, the practical products and services associated with its operations include marketplace hosting for third‑party sellers (seller accounts, tools and dashboards), fulfillment and warehousing services (including FBA), order processing and returns management, customer service support for retail transactions, and technology platforms that expose APIs and seller tools for listing, pricing and inventory control. These services enable merchants to sell through Amazon’s digital storefronts and to use Amazon’s fulfillment infrastructure for storage, packing and shipping. Relationship to broader Amazon offerings The operational scope of Amazon.com Services LLC overlaps and integrates with other Amazon businesses and technology platforms. For example, Amazon Web Services (AWS) provides the cloud infrastructure and many platform services that power Amazon’s retail site and seller services, while Amazon’s consumer-facing subscription services such as Amazon Prime (which bundles fast shipping, streaming and other benefits) influence demand and fulfillment priorities. Additionally, Amazon’s devices (Kindle, Echo/Alexa, Fire TV) and digital content offerings (Prime Video, Amazon Music, Audible) form adjacent product lines that operate within the same corporate ecosystem, increasing cross‑channel customer engagement with the retail marketplace. Technology and innovation focus Amazon.com Services LLC operates in an environment driven by software, systems engineering and logistics innovation. Amazon’s public communications emphasize technology investments in automation, robotics, machine learning, search and recommendation algorithms, and large-scale distributed systems to improve selection, convenience and price. The company’s approach to improving customer experience and seller services is built on continuous iteration in software, data science and operational research, as well as deployment of warehouse automation and transportation optimization technologies. Customers and users End customers are the millions of consumers who shop on Amazon’s retail websites and use related mobile apps. Another primary customer segment is the millions of third‑party sellers and professional merchants who use Amazon’s marketplace and seller services to reach consumers globally. Businesses and developers that integrate with Amazon’s seller APIs, fulfillment services, and advertising platforms also rely on the services and systems that Amazon.com Services LLC helps deliver. Official mission and corporate context Amazon’s public materials state a mission and guiding principle focused on customer centricity—commonly expressed by the company as striving “to be Earth’s most customer‑centric company.” That mission underpins the retail and marketplace operations and is reflected in investments in selection, convenience and low prices. Amazon operates across multiple industries including e-commerce, cloud computing, digital streaming, consumer electronics and logistics; Amazon.com Services LLC is a part of that broader corporate structure and concentrates on the commerce and seller-facing components of the business. Regulatory and corporate form Amazon.com Services LLC is a limited liability company within the Amazon corporate structure; like other operating subsidiaries, it is used to carry out specific aspects of Amazon’s commercial activities. Public filings and corporate disclosures identify multiple Amazon subsidiaries that collectively operate global retail, subscription, cloud and device businesses. Amazon’s public investor relations and corporate governance materials describe Amazon as a technology company with e-commerce and cloud computing core competencies, and Amazon.com Services LLC functions within that legal and operational framework. Summary In summary, Amazon.com Services LLC is a technology-enabled operating company in the Amazon family that provides and supports the marketplace, seller services, fulfillment and related retail operations that allow consumers to buy products and third‑party sellers to reach customers through Amazon’s digital storefronts. Its work is characterized by large-scale software systems, fulfillment and logistics networks, and continual investment in automation and data-driven tools to improve customer and seller experiences. The company’s activities align with Amazon’s stated customer-centric mission and the broader corporate focus on leveraging technology to scale commerce and distribution globally.

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